Member Services Coordinator

Who We Are: For more than 20 years, people-driven companies have turned to Sequoia to get their employee experience right. We’re in this business because we know that taking great care of people leads to better business outcomes. Helping our clients achieve those outcomes is what drives our team, our strategic service offerings, and our technology forward.Sequoia comes through for clients with guidance, service, and the Sequoia People Platform. Through their compensation, benefits, and overall people programs, we enable them to better manage their global workforce, reduce administrative burdens, and reach a deeper level of employee care and support. We strategically use technology to enhance the expert guidance and committed service we bring to every client engagement.The Opportunity: The Member Services Coordinator is a detail-oriented, investigative, and organized member of a small but mighty team. You will work with several internal teams to ensure enrollments are processed accurately and on time for clients who need manual processing. You will also build relationships with several of our carrier partners and third-party enrollment vendor to ensure enrollments are processed and discrepancies are resolved. You'll be a self-starter using your analytical skills to recognize issues and patterns in enrollment discrepancies.What You Get To Do: Be an escalation point for our Enrollment Associate team to help resolve discrepancies or new enrollment problemsTroubleshoot enrollment discrepancies and work with internal teams and carriers to correct or request retroactive enrollment changesCreate & collaborate on processes for new projects and tasksProcess ongoing manual enrollments using reports or forms via carrier portals and emailAudit reports to ensure enrollments are processed correctly & timelySeasonal enrollments during the Open Enrollment blackout period – processing and managing workflowUtilize case management to resolve requests from internal teamsAssist with adding new clients in need of manual enrollments into our process by confirming we have necessary plan and carrier information to handleWhat You Bring: Bachelors degree5+ years of professional experienceExcellent communication, organization, and interpersonal skillsSolutions-oriented team player who takes initiative and is accountable for resultsDetail and process-oriented thinker who can prioritize tasksTroubleshooting skills with the ability to analyze data to spot issues before they become larger problemsPassion and commitment to exceptional client serviceInvestigative skills, strong follow through to ensure issues are tracked and resolvedGood to have:Experience with SalesforceBasic knowledge of health insurance carriers and lines of insuranceIntermediate proficiency in Microsoft Excel