Cloud Operations: Customer Delivery Coordinator

IREN is a leading AI Cloud Service Provider, delivering large-scale GPU clusters for AI training and inference. IREN's vertically integrated platform is underpinned by its expansive portfolio of grid-connected land and data centers in renewable-rich regions across the U.S. and Canada. With 100% renewable energy, we build, own and operate our data centers and take pride in being at the forefront of sustainable solutions for the ever-evolving applications of high-performance compute. We believe that human progress is invaluable, but it should be done in the right way - responsibly, sustainably and having a positive impact on the communities we operate in.The IOC Customer Delivery Coordinator will serve as the internal coordination engine for customer-related operational activity. This role is responsible for tracking open requests, monitoring statuses, organizing priorities, and ensuring timely follow-up across internal teams. The successful candidate will bring structure and visibility to a wide range of activities including resource requests, storage expansions, CPU requests, RMAs, customer reporting, status updates, internal escalations, and ongoing deliverables. This is an ideal role for someone who thrives on organization, accountability, and keeping complex workflows moving smoothly.Job Requirements1–3 years of experience supporting cross-team coordination, service delivery, customer operations, or similar operational rolesStrong organizational skills with the ability to follow established processes, keep tasks and requests organized, and consistently follow up in a professional mannerAbility to communicate clearly, manage multiple priorities, and stay composed in a fast-moving environment, with a willingness to take initiative, learn, and help bring structure to day-to-day workStrong attention to detail with high accuracyExcellent written and verbal communication skillsStrong Excel / Google Sheets / reporting capabilityComfortable working with cross-functional technical teamsAble to work independently, take initiative, and follow through on assigned requestsExperience in data center, cloud, infrastructure, or technology environments is an assetFamiliarity with CRM, ticketing systems, or project management tools preferredOther Important RequirementsPre-employment screening, including background check and substance testing may be required according to company policies.Job ResponsibilitiesMaintain centralized trackers and documentation to ensure all customer-related requests, commitments, and action items remain visible, accurate, and actively followed upMonitor status of requests such as storage additions, CPU requests, infrastructure changes, expansions, and operational asksCoordinate follow-up actions across Operations, Engineering, Procurement, Deployment, Networking, and other internal teamsPrepare recurring customer update summaries, reports, trackers, and status tablesTrack RMA progress, vendor actions, replacement timelines, and outstanding dependenciesMonitor aging or stalled items and elevate to appropriate internal stakeholders using defined escalation pathsSupport internal readiness for customer meetings, updates, and service reviewsIdentify gaps or inefficiencies and surface improvement recommendations to leadershipJob BenefitsCompensationActual compensation will be determined based on factors such as experience, qualifications.Overtime compensation for non-exempt workers for hours worked over 40 per weekHealth & Wellness100% company paid health insurance premiums (medical, dental, and vision) for employees, 75% company paid coverage for dependentsCompany-paid short-term and long-term disability insuranceVoluntary life, critical illness, and accident coverage availableHealth Savings Accounts (HSA) – when combined with the High-Deductible Health PlanEmployee Assistance Program and wellness resourcesRetirement & Financial Wealth401(k) retirement plan with company matchPaid professional development and access to financial planning and legal servicesTime Off & Leave ProgramsPaid Time Off (PTO) and paid holidaysGrowth & DevelopmentProfessional development to support certifications, continuing education, or role related trainingCommunity & CultureCompany events and team-building activitiesIE US Operations Inc., the employing entity and proud member of the IREN group is an equal opportunity employer that is committed to creating an inclusive workplace. We are committed to evaluating qualified applicants and do not discriminate against protected characteristics under applicable legislation.We participate in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. E-Verify Participation Notice.By applying for this position and submitting your resume and application materials, you consent to the processing of your personal information in accordance with our Job Applicant Privacy Statement available on our website at www.iren.com.J-18808-Ljbffr