Desktop Support Engineer
Job Title: Desktop Support Engineer Job Location: Washington, DC, District of Columbia (Onsite)Job Type – Contract Job DescriptionWe are seeking an experienced Desktop / Onsite Support Engineer with strong endpoint, infrastructure, and customer-facing skills to provide L1/L2 IT support in a regulated US healthcare environment. The ideal candidate will have hands-on experience with enterprise IT tools, networking fundamentals, and endpoint troubleshooting. Roles & Responsibilities Provide L1/L2 onsite IT support for desktops, laptops (Windows/macOS), printers, mobile devices, peripherals, wireless, and AV/video conferencing equipment. Act as Infrastructure SPOC for the site and coordinate with Desktop Engineering, Network, Security, and Enterprise Application teams. Install, configure, maintain, troubleshoot, and repair endpoint hardware, software, and enterprise tools. Support Active Directory, Microsoft 365, Exchange, Outlook, imaging, VPN, MFA, SSO, and collaboration tools. Handle escalated and executive-level support in a fast-paced client-facing environment. Provide remote support and smart hands support for network, applications, and production systems. Ensure endpoints remain secure and compliant by deploying OS patches, antivirus/EDR updates, and remediation. Work within HIPAA and PHI-sensitive environments, ensuring adherence to security and privacy policies. Perform routine audits including: Local admin access reviews Terminated user asset recovery Asset and inventory audits Maintain accurate asset inventory and software licensing records. Assist with IT projects, hardware moves/adds/changes, and company-wide events (e.g., executive meetings, all-hands). Create and maintain SOPs and Knowledge Base documentation to improve Service Desk effectiveness. Provide strong troubleshooting expertise for Windows & macOS environments. Mandatory Skills Advanced end-user & endpoint support expertise. Strong understanding of IT infrastructure, networking basics (LAN, Wi-Fi, TCP/IP). Hands-on experience with: Active Directory Exchange / Outlook Microsoft 365 Endpoint management tools Knowledge of ITIL best practices (Incident, Request, Change, Problem). Experience Required 5+ years overall IT experience Minimum 5 years as Desktop / Onsite Support Engineer -Thanks & regardsAkram Khan