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Familiarity with ITSM solutions (e.g., Jira, ServiceNow) and meeting SLAs. Familiarity with frameworks such as FedRAMP, FISMA, SOC, ISO, HIPAA, HITRUST, PCI, etc. Experience with container scanning tools (Prisma/Aquasec/Defender) preferred.
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The IT Technician provides Tier 1 (first line support) and occasional Tier 2 support for the City staff by phone, in-person, email and via IT Service Management (ITSM) system. The IT Technician provides Tier 1 (first line support) and occasional Tier 2 support for the City staff by phone, in-person, email and via IT Service Management (ITSM) system.
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As an IT Architect, you will play a crucial role in developing innovative ServiceNow solutions to address the ever-changing ITSM, ITOM, ITAM, and ITBM needs. As a subject matter expert in ServiceNow, ITSM, ITBM, ITOM, ITAM, OTOM, and OTSM, you will have a significant impact on our roadmap development.
$115,000 - $145,000Full-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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WHAT YOU’LL NEED:Technical Requirements and Certifications » Training or certification in Lean, Six Sigma, ITSM or comparable. Technical Writer - RemotePrimary Location: Denver, Colorado V-Soft Consulting is currently hiring for a Technical Writer - Remote for our premier client in Denver, Colorado.
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Basic knowledge of ServiceNow, Windows Desktops, and other IT Service Management (ITSM) Systems ITIL Service Operations or ITIL Service Operations Analysis, Cisco CCNP, Cisco CCNA, AWS Associate or better, VMWare vSpere, or MCSA.
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Relevant certifications in areas such as IT Service Management (ITSM), specific applications, or platforms may be advantageous. Relax zone in the office and plenty of options to choose from: PlayStation 5, football table, pool table, Ping-Pong, library, table games, and massage chairs.
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Use the principles and practices of ITSM, Agile, and Scrum and use those methodologies to lead the team in delivering solutions to support MSU Denver's Project, Problem, and Release management processes.
$72,200 - $96,350 a yearFull-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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Strong hands-on experience testing different modules like ITSM, CSM, FSM of Service Now. Technical skills preferred: strong SQL, Postman / Swagger / SOAP UI, Agile workflow management tool (JIRA, ADO or other), test management tool (Octane, ALM, Qmetry or other.
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IT Service Management ( ITSM ): Spearhead initiatives to implement ITSM best practices for tier II/III support, including incident, problem, change, and knowledge management processes.
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Domain knowledge in the field of SaaS, CSM, CRM or ITSM is highly desirable. Headquartered in San Mateo, California , Freshworks has a global team operating from 13 global locations to serve more than 65,000 companiesfrom startups to public companies - that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM.
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ITIL ITSM Foundation certification. Willingness to obtain PMP, PMI-ACP, Scrum Master or similar project management certification within 180 days. PMP, PMI-ACP, Scrum Master or similar project management certification.
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Demonstrated experience in the technical administration and implementation of ServiceNow ITSM management and administration, cloning & upgrade best practices. Strong understanding of ServiceNow module management and modification including the ability to troubleshoot ServiceNow ITSM functionality issues.
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Responsible for the management of all issues assigned to the Service Delivery team through various ITSM tools and incident management systems. Troubleshoot and manage environments including VMware vCenter, Intune, Windows Server, EMC SAN storage and backup technologies.
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This position supports the delivery of IT service management (ITSM) activities across multiple site locations in support of a large, DoD program. Processes change requests, impact evaluations, and CCB for the ITSM System.
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Come join our exciting team working on a new implementation of ServiceNow. We are looking for a ServiceNow Technical Architect with significant developer experience to join our team and support the ongoing design, development, and implementation of ServiceNow. Tanium and ServiceNow have recently partnered in pairing best in class automated endpoint management with the premier ITSM platform.
$100,000 - $305,000 a yearFull-timeExpandApply NowActive JobUpdated Today
itsm job in Denver, CO
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