Field Service Engineer (Nozomi)

Join to apply for the Field Service Engineer (Nozomi) - TX/Mexico role at EFI All of us at EFI™ are relentlessly focused on the growth and success of the print business. That’s why print providers worldwide turn to EFI to help build their brilliant future. Our worldwide team members are passionate about driving our customers’ business growth with a scalable portfolio of products, solutions, services, support, and world-class partnerships for the manufacturing of signage, packaging, textiles, ceramic tiles, building materials, commercial print, and personalized documents with a wide range of printers, inks, digital front ends, and workflow solutions. Our unwavering commitment is to increase their profits, cut costs, improve productivity, and optimize efficiency — job after job, year after year. We’re obsessed with our customers’ success. And we believe we have the right people, technology, and experience to help businesses achieve their goals. Ready to be brilliant, together? Visit efi.com/careers to learn more about career opportunities at EFI. EFI is looking for Field Service Engineers to join our team in the US, ideally located in Texas. These are remote roles that will require regular travel to our customer bases, including in Mexico, specifically focused on our Nozomi single-pass digital printing product line. What You Will Do Provide on-site installation and setup of all printers associated with the Inkjet product lines Give initial and ongoing formal customer operator and printer maintenance training Provide periodic on-site troubleshooting and repairs on printers that may be experiencing complex electrical, mechanical or pneumatic problems Provide detailed technical feedback and liaise regularly with our customer call center Provide service & support to exhibitions Work remotely with customers to accurately identify equipment issues and provide technical information and repair guidance to pinpoint the necessary solutions to reported issues Participate in after-hours support activities on a rotating basis This Role Might Be a Good Fit If You Minimum two-year mechanical/electrical engineering qualification Previous work experience in mechanical, digital, and electronic technology highly preferred Demonstrated strong commitment to customer satisfaction Very good knowledge of Microsoft Windows environment Ability to troubleshoot electrical and mechanical problems at the component level Knowledge of large format printers and/or presses and printing applications is desirable Knowledge of inkjet printing, color theory Proven ability to provide training Good communication skills, team-player Flexible for traveling within the territory and abroad, on very short notice, therefore a valid passport is required Fluent in English and local language EFI is an “Affirmative Action/EEO/Protected Veteran/Disabled Employer” Referrals increase your chances of interviewing at EFI by 2x Seniority level Entry level Employment type Full-time Job function Information Technology Industries Printing Services #J-18808-Ljbffr