{"schemaVersion":"jobsearcher.job.v1","id":"cff458dd9242a6618c82ca52","url":"https://jobsearcher.com/jobs/cff458dd9242a6618c82ca52","canonicalUrl":"https://jobsearcher.com/jobs/cff458dd9242a6618c82ca52","title":"Actioning Support Program Lead","description":"About The RoleWithin Uber's Community Operations - Platform Integrity org, this role focuses on improving how consumer-related actions are executed through support channels. The team drives initiatives to enhance the quality, consistency, and fairness of support-led actioning decisions globally. This role will have a direct impact on user trust by ensuring support experiences are accurate, equitable, and scalable.What You Will Do Leverage data and AI-driven insights to identify gaps in support handling and consumer actioning quality Drive improvements to support workflows, tooling, and guidelines to enhance consistency and fairness Partner cross-functionally to scale AI-enabled solutions that improve support decision-making Define and track key metrics to measure quality and consumer experience impact Lead initiatives that elevate support experiences and strengthen consumer trust Basic Qualifications 5+ years of experience in operations, support, trust & safety, or similar roles Strong analytical skills with experience using data to identify issues and drive improvements Proven experience working cross-functionally and influencing stakeholders Preferred Qualifications Experience in support operations or support handling workflows (e.g., appeals, escalations, enforcement actions) Background in Trust & Safety, platform integrity, or risk operations Familiarity with fairness, bias mitigation, or quality frameworks Experience partnering with Product or building insights to influence tooling/automation For Chicago, IL-based roles: The base salary range for this role is USD$146,000 per year - USD$162,000 per year. For New York, NY-based roles: The base salary range for this role is USD$162,000 per year - USD$180,000 per year. For San Francisco, CA-based roles: The base salary range for this role is USD$162,000 per year - USD$180,000 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits., For Chicago, IL-based roles: The base salary range for this role is USD$146,000 per year - USD$162,000 per year. For New York, NY-based roles: The base salary range for this role is USD$162,000 per year - USD$180,000 per year. For San Francisco, CA-based roles: The base salary range for this role is USD$162,000 per year - USD$180,000 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits.","company":"Uber","rawCompany":"uber","city":"Chicago","state":"IL","isRemote":false,"isActive":false,"createdAt":"2026-04-12T19:55:01.064Z","occupations":[{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1299.00","title":"Computer Occupations, All Other","slug":"computer-occupations-all-other"}],"industries":[{"code":"485310","title":"Taxi and Ridesharing Services","slug":"taxi-and-ridesharing-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"485119","title":"Other Urban Transit Systems","slug":"other-urban-transit-systems"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Actioning Support Program Lead","description":"About The RoleWithin Uber's Community Operations - Platform Integrity org, this role focuses on improving how consumer-related actions are executed through support channels. The team drives initiatives to enhance the quality, consistency, and fairness of support-led actioning decisions globally. This role will have a direct impact on user trust by ensuring support experiences are accurate, equitable, and scalable.What You Will Do Leverage data and AI-driven insights to identify gaps in support handling and consumer actioning quality Drive improvements to support workflows, tooling, and guidelines to enhance consistency and fairness Partner cross-functionally to scale AI-enabled solutions that improve support decision-making Define and track key metrics to measure quality and consumer experience impact Lead initiatives that elevate support experiences and strengthen consumer trust Basic Qualifications 5+ years of experience in operations, support, trust & safety, or similar roles Strong analytical skills with experience using data to identify issues and drive improvements Proven experience working cross-functionally and influencing stakeholders Preferred Qualifications Experience in support operations or support handling workflows (e.g., appeals, escalations, enforcement actions) Background in Trust & Safety, platform integrity, or risk operations Familiarity with fairness, bias mitigation, or quality frameworks Experience partnering with Product or building insights to influence tooling/automation For Chicago, IL-based roles: The base salary range for this role is USD$146,000 per year - USD$162,000 per year. For New York, NY-based roles: The base salary range for this role is USD$162,000 per year - USD$180,000 per year. For San Francisco, CA-based roles: The base salary range for this role is USD$162,000 per year - USD$180,000 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits., For Chicago, IL-based roles: The base salary range for this role is USD$146,000 per year - USD$162,000 per year. For New York, NY-based roles: The base salary range for this role is USD$162,000 per year - USD$180,000 per year. For San Francisco, CA-based roles: The base salary range for this role is USD$162,000 per year - USD$180,000 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits.","datePosted":"2026-04-12T19:55:01.064Z","dateModified":"2026-04-12T19:55:01.064Z","hiringOrganization":{"@type":"Organization","name":"Uber","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Chicago","addressRegion":"IL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"cff458dd9242a6618c82ca52"},"url":"https://jobsearcher.com/jobs/cff458dd9242a6618c82ca52"}}