Salesforce Administrator

We are seeking a hands-on Salesforce Administrator to manage and continuously improve our Salesforce ecosystem, supporting internal teams and external users.This role owns platform administration across Sales Cloud, Experience Cloud (Customer Portal), invoicing workflows (Blackthorn), and membership subscription management.The ideal candidate is comfortable operating as both a system owner and business partner—ensuring Salesforce is secure, scalable, and aligned with day-to-day operational needs.Duties and responsibilitiesUser, Security & Access ManagementAdminister Salesforce users, roles, profiles, permission sets, and access controlsManage secure access for internal users and external portal usersEnforce least-privilege access and security best practicesSales Cloud AdministrationAdminister and support Leads, Opportunities, and related sales processesMaintain page layouts, record types, and validation rules to support sales workflowsPartner with Sales and Operations to optimize pipeline visibility and reportingExperience Cloud (Customer Portal)Administer and support Experience Cloud portal for customers and membersManage portal user access, permissions, and layoutsSupport portal enhancements, usability improvements, and issue resolutionMembership & Subscription ManagementSupport membership subscription objects and workflowsAssist the Membership team with renewals, upgrades, and issue resolutionEnsure membership data accuracy across Salesforce and related systemsInvoicing & Billing Support (Blackthorn)Administer and support Blackthorn invoicing workflowsAssist with invoice generation, payment issue troubleshooting, and reconciliation supportCollaborate with Finance and vendors to resolve billing-related Salesforce issuesCustomize Invoice / Receipt layouts using CongaPlatform Configuration & Object ManagementCreate and manage custom and standard objects, fields, relationships, and page layoutsMaintain object-level security and data integritySupport ongoing enhancements, platform optimization and upgrades.Declarative Automation & ConfigurationBuild and maintain Flows and Screen Flows to automate business processesConfigure and manage objects, fields, relationships, and page layoutsImprove efficiency by replacing manual processes with scalable automationReporting, Data & SupportCreate and maintain reports and dashboards for business stakeholdersEnsure data quality through validation, monitoring, and cleanup activitiesProvide day-to-day user support, troubleshooting, and trainingMaintain system documentation, SOPs, and configuration recordsContinuous Improvement, Innovation & LearningActively research, explore, and evaluate new Salesforce features, releases, and related technologiesStay current on Salesforce best practices through Trailhead, release notes, certifications, and community resourcesProactively identify opportunities to modernize, simplify, or improve existing Salesforce implementationsRecommend and pilot new tools, capabilities, or approaches that improve scalability, user experience, or operational efficiencyAvoid “status quo” ownership by continuously challenging and improving existing processesQualificationsMinimum Bachelor's degree and 3+ years of Salesforce Administrator experience Hands-on experience with Sales Cloud and Experience Cloud Strong proficiency with Flows, Screen Flows, and declarative automation Experience administering users, security, and access models Familiarity with subscription or membership-based business modelsStrong listening, writing, and speaking abilities as well as attention to detail and organization; Strong problem-solving and troubleshooting skills Clear, professional communicator with technical and non-technical users Highly organized with strong attention to detail Customer-service mindset and ownership mentalityPreferred QualificationsSalesforce Administrator Certification (ADM-201) Experience with Blackthorn Billing or similar invoicing tools Experience with Conga is a plusExperience supporting customer-facing portals or communities Background in nonprofit, association, or membership-driven organizations Comfort working with distributed teams and cross-functional stakeholdersOffice & Team Expectations  Our culture is important, and we expect certain proficiencies and the desire to grow as an individual and as a team contributor. We are excited for those who are:  Highly communicative regarding issues, challenges, and needs  Active listeners and have the willingness to collaborate  Effective and timely communicators, personal accountability, and a proactive/entrepreneurial spirit   Creative thinkers who are willing to be flexible without losing ownership  Competent team builders in a hybrid environmentHighlighted BenefitsFull-time AMT employees are eligible to receive the following benefits:Medical | Dental | Vision coverage – 100% of premiums covered for employees and eligible dependentsPaid Time Off (PTO)Paid Winter Break and select holidays 401k Plan (100% company match up to 6%, no vesting period)Free drinks/snacks/lunch catered monthly