{"schemaVersion":"jobsearcher.job.v1","id":"cfd76d94716c2eea364632de","url":"https://jobsearcher.com/jobs/cfd76d94716c2eea364632de","canonicalUrl":"https://jobsearcher.com/jobs/cfd76d94716c2eea364632de","title":"Technical Support Representative","description":"Technical Support RepresentativeSafety Mojo | Sandy, Utah\r\nHelp us transform how an entire industry thinks about safety\r\nAbout Safety Mojo\r\nMojo AI is changing the world of safety by helping high-risk companies ensure that their workers get home safely every day. Our AI-powered solution, Safety Mojo, provides companies a better way to gather front-line data and process it to give actionable insights that improve workplace safety. If you want to be part of a company that makes a difference in the lives of thousands of people every day, this is your opportunity.\r\nDescriptionAs a Technical Support Representative, you will support both internal and external users of Safety Mojo, our cutting-edge safety software solution, by providing troubleshooting and technical support via phone, chat and email to provide an appropriate resolution to their request. The pay range is between $21/hr. – $25/hr., depending on experience.\r\nHere is what you will be doing:Answer inbound case requests from phone, chat and email\r\nProvide initial triage and troubleshooting of all issues and provide appropriate solutions to resolve their request and escalate and monitor issues as needed\r\nKeep clients informed of case status\r\nUtilize ZenDesk for case management and escalation in accordance with established procedures\r\nWork with Account Executives and Client Success Managers to ensure client's technical needs are met\r\nProfessionally represent Mojo ai to clients and peers at all times\r\nEnsure the highest quality service\r\nDevelop knowledge of current products and stay current with product advancements and industry standards\r\nOther duties as assigned\r\nHere are the qualifications we are looking for:1-2 years of proven ability in a technical support role\r\nStrong technical, troubleshooting and analytical skills\r\nAbility to excel in a fast‐paced, agile environment where critical thinking and strong problem solving skills are required for success\r\nDemonstrate possession of client soft skills\r\nZenDesk experience preferred\r\nStrong written and verbal communications skills\r\nAbility to work autonomously by being self-motivated, analytical, a quick learner, organized, detail-oriented, and ability to multi-task while maintaining efficiency and effectiveness\r\nMojo ai offers:Competitive pay\r\nHealth insurance\r\nRetirement plans 401(k)\r\nPaid time off (vacation, sick leave, holidays)\r\nFlexible work schedules/hybrid work options","company":"Mojo","rawCompany":"mojo","city":"Sandy","state":"UT","isRemote":false,"isActive":false,"createdAt":"2026-08-09T01:25:15.142Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"19-5012.00","title":"Occupational Health and Safety Technicians","slug":"occupational-health-and-safety-technicians"},{"code":"49-9098.00","title":"Helpers--Installation, Maintenance, and Repair Workers","slug":"helpers-installation-maintenance-and-repair-workers"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Representative","description":"Technical Support RepresentativeSafety Mojo | Sandy, Utah\r\nHelp us transform how an entire industry thinks about safety\r\nAbout Safety Mojo\r\nMojo AI is changing the world of safety by helping high-risk companies ensure that their workers get home safely every day. Our AI-powered solution, Safety Mojo, provides companies a better way to gather front-line data and process it to give actionable insights that improve workplace safety. If you want to be part of a company that makes a difference in the lives of thousands of people every day, this is your opportunity.\r\nDescriptionAs a Technical Support Representative, you will support both internal and external users of Safety Mojo, our cutting-edge safety software solution, by providing troubleshooting and technical support via phone, chat and email to provide an appropriate resolution to their request. The pay range is between $21/hr. – $25/hr., depending on experience.\r\nHere is what you will be doing:Answer inbound case requests from phone, chat and email\r\nProvide initial triage and troubleshooting of all issues and provide appropriate solutions to resolve their request and escalate and monitor issues as needed\r\nKeep clients informed of case status\r\nUtilize ZenDesk for case management and escalation in accordance with established procedures\r\nWork with Account Executives and Client Success Managers to ensure client's technical needs are met\r\nProfessionally represent Mojo ai to clients and peers at all times\r\nEnsure the highest quality service\r\nDevelop knowledge of current products and stay current with product advancements and industry standards\r\nOther duties as assigned\r\nHere are the qualifications we are looking for:1-2 years of proven ability in a technical support role\r\nStrong technical, troubleshooting and analytical skills\r\nAbility to excel in a fast‐paced, agile environment where critical thinking and strong problem solving skills are required for success\r\nDemonstrate possession of client soft skills\r\nZenDesk experience preferred\r\nStrong written and verbal communications skills\r\nAbility to work autonomously by being self-motivated, analytical, a quick learner, organized, detail-oriented, and ability to multi-task while maintaining efficiency and effectiveness\r\nMojo ai offers:Competitive pay\r\nHealth insurance\r\nRetirement plans 401(k)\r\nPaid time off (vacation, sick leave, holidays)\r\nFlexible work schedules/hybrid work options","datePosted":"2026-08-09T01:25:15.142Z","dateModified":"2026-08-09T01:25:15.142Z","hiringOrganization":{"@type":"Organization","name":"Mojo","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Sandy","addressRegion":"UT","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"cfd76d94716c2eea364632de"},"url":"https://jobsearcher.com/jobs/cfd76d94716c2eea364632de"}}