HVAC Customer Support Coordinator

THIS POSITION IS ONSITE IN PHOENIX, AZBe part of the future!We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed. We are committed to make a difference.What We OfferCompetitive Starting PayPaid TrainingTuition reimbursementGlobal Advancement OpportunitiesCompany Vehicle (as applicable)Referral BonusesComprehensive BenefitsMedical/Dental/Vision insuranceHealth Savings Account (HSA)Life Insurance401(k) savings plan with company matchShort-Term and Long-Term DisabilityEmployee Assistance ProgramWellness ProgramAnd More!What You Will DoUnder general supervision, coordinates employee safety statistics, track safety training, track and manage truck inventory counts, generate on-call schedules, assist with customer surveys, and follow up on connected system’s needs. Work with CRC to schedule customer service requests, from initiation to service completion, and maximize technical resource productivity and profitability by efficiently scheduling and dispatching Technicians with guidance from the STM and Team Leads. Generate and track customer orders, process shipments, track branch, and vehicle inventories, set up new customer accounts, and work with vendors on invoice and shipment issues.Partners effectively with the Service Team Manager to ensure technical service work is completed in a reasonable timeframe and to the customer’s expectations. Analyzes and assesses technical team performance and adjusts as needed to enhance customer satisfaction in a cost-effective manner.How You Will Do ItParts Ordering/PO Creation SupportOrder materials for Material Only SRs and update SR to the proper status to move forward for invoicing. Parts ordering for quoted jobs and SSVs can be delegated by the CRC to the CSC, on an as needed basis. The following information must be provided:Part DescriptionPart NumberQuantityVendor InformationActivity NumberThe CSC will update the Special Handling field with the date the parts were ordered, ex: 11/9, Parts Ordered - CSC InitialsRMAsUpdate on-call list. Subcontract saperworkSupply Chain FinanceVarious Report Tracking (Vibration, Oil, Regrigerant)Maintain Customer Bill to Account Information.Ensure Specialty tools have been returned.Request and Send out Ceriticates of Insurance (COI)New Truck CreationsClose Inventory TrunksVendor Set-upGlobal Preferred Supplier ListFleetUniformsRequiredWhat we look forHigh school diploma or equivalent required, plus a minimum of five years of service industry experience managing service operations and/or service scheduling.Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.Must have strong interpersonal skills to effectively communicate with both internal and external clients. Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.Must have proficient computer skills within the following applications: Advanced Microsoft Word, Excel, PowerPoint and Internet business application usage and strong data management capabilities.Able to prioritize work activities based upon financial impact to desired business goals.Able to influence diverse teams to accomplish tasks/goals.PreferredAssociate’s degree preferred.Experience and/or basic project accounting or costing principles are desired.HIRING HOURLY RANGE: $24-31 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. Tosupport an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us