{"schemaVersion":"jobsearcher.job.v1","id":"cfc1fbc24117459fa291a04b","url":"https://jobsearcher.com/jobs/cfc1fbc24117459fa291a04b","canonicalUrl":"https://jobsearcher.com/jobs/cfc1fbc24117459fa291a04b","title":"Associate Client Service Director","description":"At BOLDSCIENCE, an Associate Client Service Director (ACSD) plays a pivotal role within the Client Services leadership team. They have a wealth of experience working within the medical communications industry and can execute a variety of deliverables and drive a diverse portfolio of accounts. As well as excellent project and client management skills, an aCSD has a high level of scientific and strategic knowledge, enabling them to quickly become a trusted partner to clients. They are forward-thinking and always looking for new ideas and fresh approaches to push BOLD’s offering to the next level. An aCSD is egoless and leads by example. They are never one to shy away from getting stuck in and pride themselves on the development of their line reports and team. They take the time to build relationships with the wider BOLDSCIENCE team (such as Scientific, Creative, Finance, and People Operations) and ensure that collaborations are successful. An ACSD is beginning to expand their role outside of day-to-day account management and will start to increase their visibility across the wider Client Services & BOLDSCIENCE team.\nDAY TO DAY RESPONSIBILITIES:\nAt BOLDSCIENCE, an ACSD can apply high levels of scientific and/or industry expertise to function as a strategic partner to clients. They are responsible for tactical planning, financial management, resourcing, and driving organic and new business opportunities. Some typical activities will include:\nClient Management:\nAbility to build an open and honest partnership with clients and build the BOLD team around them. They have a sixth sense and can forward plan, knowing exactly when something needs to be changed/actioned\nExtensive experience working across a range of therapeutic areas, clients, and medical education tactics\nProvides onsite support where required\nAbility to apply a high level of scientific and commercial expertise gained through extensive knowledge and experience in the industry to act as a true client partner\nProvides strategic and operational direction to account teams\nActs as a strategic and trusted partner as well as pushing and challenging our clients’ thinking\nWorks in partnership with the Scientific Lead on accounts to develop and refine client strategy and tactics and ensure the BOLD plan for execution is feasible\nProvides support to the account team on client discussions where appropriate and flags any potential conflicts across the business\nImplements and maintains quality standards, cost efficiency, and best working practices alongside senior account team members\nProject Management:\nOverall responsibility for a large or a diverse portfolio of accounts\nEffectively directs projects, overseeing and delegating tasks to the team as appropriate. Leads by example and is always happy to have a hands-on approach to support their team\nPortfolio lead for strategic discussions and routine client/agency reviews, driving strategic and tactical organic growth\nDrives alignment across client teams, ensuring the highest standards are met and providing internal leadership of accounts and teams\nHolds regular team meetings to ensure that everyone is up to date, clear on actions, and can ask any questions\nIn collaboration with the scientific team leads, ensures the optimum level of resources to service account needs and pre-empt any resourcing challenges\nIs accountable in driving actions forward and is solution focused to achieving company goals\nReviews content and provides sign-off on work, partnering with the scientific team leads\nFinancial Management:\nOverall responsibility for account financials and business unit KPIs\nWorks closely with the VP, Client Services to set realistic revenue targets and ensure that BOLDs overall revenue target is achieved\nResponsible for account and business unit forecasting, working closely with the Scientific Lead to ensure all financials are accurate\nConsistently meets billability & recoverability targets and ensures the same from line reports and wider team members\nCompletes timesheets accurately on time and ensures the same from line reports and wider team members\nMaintains strong relationships with senior clients and procurement teams and supports with MSA negotiations\nSupports team in financial conversations with the client, including overall yearly budgeting, timely out-of-scope recovery, and billings\nBusiness Development:\nIdentifies and drives new business opportunities across new and existing clients\nIdentifies opportunities for business growth, actively driving new business opportunities and leading in pitches\nResponsible for keeping abreast with key events and innovations in the industry\nPeople Management:\nManages and inputs into the career development of direct reports and their teams, closely reviewing goals and objectives\nLine manages several team members of varying levels, providing constructive and actionable feedback to team members\nCoaches and mentors others across the agency with the ability to adapt to get the best out of the BOLD team\nForms excellent senior-level relationships and is a trusted partner to the Business Unit founder\nREQUIRED QUALIFICATIONS:\nExtensive experience working within the medical communications industry\nProven ability to work across different therapy areas and project deliverables in a client-facing role. Leading and actioning projects within a fast-paced agency environment\nExcellent understanding of the pharma and competitor landscape\nExtensive experience and knowledge within the medical communications industry\nExperience collaborating with different departments such as Scientific Services, Creative, Digital, etc.\nAble to lead a team effectively, including line management responsibilities and mentoring\nExperienced financial management including budgets, forecasting, and recoverability\nBachelor’s degree preferred in science, pharmacology, or medicine with the ability to apply high levels of scientific knowledge","company":"Boldscience","rawCompany":"boldscience","city":"Remote","state":"OR","isRemote":false,"isActive":false,"createdAt":"2026-08-03T18:12:14.997Z","occupations":[{"code":"11-9121.00","title":"Natural Sciences Managers","slug":"natural-sciences-managers"},{"code":"41-4011.00","title":"Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products","slug":"sales-representatives-wholesale-and-manufacturing-technical-and-scientific-products"},{"code":"11-2022.00","title":"Sales Managers","slug":"sales-managers"}],"industries":[{"code":"541690","title":"Other Scientific and Technical Consulting Services","slug":"other-scientific-and-technical-consulting-services"},{"code":"541611","title":"Administrative Management and General Management Consulting Services","slug":"administrative-management-and-general-management-consulting-services"},{"code":"541990","title":"All Other Professional, Scientific, and Technical Services","slug":"all-other-professional-scientific-and-technical-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Associate Client Service Director","description":"At BOLDSCIENCE, an Associate Client Service Director (ACSD) plays a pivotal role within the Client Services leadership team. They have a wealth of experience working within the medical communications industry and can execute a variety of deliverables and drive a diverse portfolio of accounts. As well as excellent project and client management skills, an aCSD has a high level of scientific and strategic knowledge, enabling them to quickly become a trusted partner to clients. They are forward-thinking and always looking for new ideas and fresh approaches to push BOLD’s offering to the next level. An aCSD is egoless and leads by example. They are never one to shy away from getting stuck in and pride themselves on the development of their line reports and team. They take the time to build relationships with the wider BOLDSCIENCE team (such as Scientific, Creative, Finance, and People Operations) and ensure that collaborations are successful. An ACSD is beginning to expand their role outside of day-to-day account management and will start to increase their visibility across the wider Client Services & BOLDSCIENCE team.\nDAY TO DAY RESPONSIBILITIES:\nAt BOLDSCIENCE, an ACSD can apply high levels of scientific and/or industry expertise to function as a strategic partner to clients. They are responsible for tactical planning, financial management, resourcing, and driving organic and new business opportunities. Some typical activities will include:\nClient Management:\nAbility to build an open and honest partnership with clients and build the BOLD team around them. They have a sixth sense and can forward plan, knowing exactly when something needs to be changed/actioned\nExtensive experience working across a range of therapeutic areas, clients, and medical education tactics\nProvides onsite support where required\nAbility to apply a high level of scientific and commercial expertise gained through extensive knowledge and experience in the industry to act as a true client partner\nProvides strategic and operational direction to account teams\nActs as a strategic and trusted partner as well as pushing and challenging our clients’ thinking\nWorks in partnership with the Scientific Lead on accounts to develop and refine client strategy and tactics and ensure the BOLD plan for execution is feasible\nProvides support to the account team on client discussions where appropriate and flags any potential conflicts across the business\nImplements and maintains quality standards, cost efficiency, and best working practices alongside senior account team members\nProject Management:\nOverall responsibility for a large or a diverse portfolio of accounts\nEffectively directs projects, overseeing and delegating tasks to the team as appropriate. Leads by example and is always happy to have a hands-on approach to support their team\nPortfolio lead for strategic discussions and routine client/agency reviews, driving strategic and tactical organic growth\nDrives alignment across client teams, ensuring the highest standards are met and providing internal leadership of accounts and teams\nHolds regular team meetings to ensure that everyone is up to date, clear on actions, and can ask any questions\nIn collaboration with the scientific team leads, ensures the optimum level of resources to service account needs and pre-empt any resourcing challenges\nIs accountable in driving actions forward and is solution focused to achieving company goals\nReviews content and provides sign-off on work, partnering with the scientific team leads\nFinancial Management:\nOverall responsibility for account financials and business unit KPIs\nWorks closely with the VP, Client Services to set realistic revenue targets and ensure that BOLDs overall revenue target is achieved\nResponsible for account and business unit forecasting, working closely with the Scientific Lead to ensure all financials are accurate\nConsistently meets billability & recoverability targets and ensures the same from line reports and wider team members\nCompletes timesheets accurately on time and ensures the same from line reports and wider team members\nMaintains strong relationships with senior clients and procurement teams and supports with MSA negotiations\nSupports team in financial conversations with the client, including overall yearly budgeting, timely out-of-scope recovery, and billings\nBusiness Development:\nIdentifies and drives new business opportunities across new and existing clients\nIdentifies opportunities for business growth, actively driving new business opportunities and leading in pitches\nResponsible for keeping abreast with key events and innovations in the industry\nPeople Management:\nManages and inputs into the career development of direct reports and their teams, closely reviewing goals and objectives\nLine manages several team members of varying levels, providing constructive and actionable feedback to team members\nCoaches and mentors others across the agency with the ability to adapt to get the best out of the BOLD team\nForms excellent senior-level relationships and is a trusted partner to the Business Unit founder\nREQUIRED QUALIFICATIONS:\nExtensive experience working within the medical communications industry\nProven ability to work across different therapy areas and project deliverables in a client-facing role. Leading and actioning projects within a fast-paced agency environment\nExcellent understanding of the pharma and competitor landscape\nExtensive experience and knowledge within the medical communications industry\nExperience collaborating with different departments such as Scientific Services, Creative, Digital, etc.\nAble to lead a team effectively, including line management responsibilities and mentoring\nExperienced financial management including budgets, forecasting, and recoverability\nBachelor’s degree preferred in science, pharmacology, or medicine with the ability to apply high levels of scientific knowledge","datePosted":"2026-08-03T18:12:14.997Z","dateModified":"2026-08-03T18:12:14.997Z","hiringOrganization":{"@type":"Organization","name":"Boldscience","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote","addressRegion":"OR","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"cfc1fbc24117459fa291a04b"},"url":"https://jobsearcher.com/jobs/cfc1fbc24117459fa291a04b"}}