Operations Manager

The Operations Manager is responsible for providing oversight of workplace operations, delivering highly discreet, white-glove services in support of attorneys, professional staff, clients, and firm leadership. The Operations Manager serves as a trusted operational partner responsible for strategic planning, vendor governance, and day-to-day execution of seamless, confidential workplace experiences. The employee will be expected to assist other departments as needed.Essential Job Duties & ResponsibilitiesDirect and coordinate cross-functional service teams including operations, facilities, duplicating, records management, and hospitality (including food and beverage operations, staffing, room set-up and maintenance, guest arrival logistics, and ensuring flawless execution and strict confidentiality for all internal and client-face engagements)Supervise and mentor Operations team members, including hiring, training, and performance management, in line with firm standards and policiesRegularly audit team procedures to establish process improvements and ensure regulatory complianceLead food service and hospitality vendor management, including performance oversight, service standards, cost control, and alignment with the firm’s white-glove expectationsMonitor and assist with meeting and event activities to ensure exceptional client experience, adherence to health and safety regulations, and proactive issue resolutionLead, schedule, and direct in-house maintenance and custodial teamsPartner with the Director of Administration on vendor strategy, service scope, and budgeting to ensure operational efficiency and long-term valueReview, evaluate, and manage Operations & Facilities budget, including negotiating contracts, evaluating vendor performance, managing procurement, and identifying cost-saving opportunitiesCollaborate with the Director of Administration on space planning, coordinating office moves, managing renovations, new installations, and buildouts with architects and other contractorsDevelop and implement safety protocols, including emergency preparedness planning, and conduct inspections to ensure compliance with internal policies, government regulations, and lawsCollaborate with the Director of Administration on workforce planning, staffing models, and hiring decisions to support current and future operational demandsPerform other duties and assist with various projects as assignedEducationRequiredHigh School diploma requiredPreferredAssociate’s degree preferredRequiredSkills and ExperienceMinimum of 8 years of relevant experience in a professional services environmentMinimum of 4 years supervisory experienceAbility to effectively, professionally, accurately and promptly present information verbally and in writingAbility to assess situations and determine appropriate actions, monitor status of multiple pending items, provide follow up and keep management informed by communicating a wide variety of informationExceptional interpersonal skills with the ability to interact professionally with a diverse employee and leadership population, attorneys, clients, and vendorsKnowledge of relevant health and safety requirementsTechnical knowledge of building systems and maintenanceFinancial management, budgetary, and analytical skillsAbility to proactively seek ways to manage costs and enhance service levelsBasic math skills: addition, subtraction, multiplication, divisionProficiency in MS Office Suite (Word, Excel and Outlook)Ability to work independently and in a team environmentCan organize, prioritize, plan and multi-task work activities in a high-pressure environmentProofreading and editing skills with strong attention to detailPreferredMinimum of 2 years of experience with project coordination preferredMinimum of 2 years of experience in a large law firm preferredExperience with event planning preferredPhysical Demands (required To Perform Essential Job Functions)Light work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Physical demands are in excess of those of sedentary work. Light work usually requires walking or standing to a significant degreeSitting: Remaining in the seated position, particularly for sustained periods of timeWalking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to anotherLifting: Raising objects from a lower to a higher position or moving objects horizontallyCarrying: Transporting an object, usually holding it in the hands or arms, or on the shoulderPulling/Pushing: Using upper extremities to exert steady force upon an object so that the object moves toward or away from the forceBending/Stooping/Kneeling/Crouching: Bending body downward and forward by bending legs and spine, or by bending legs at kneesReaching: Extending hand(s) and arm(s) in any directionWork EnvironmentThe worker is not substantially exposed to adverse environmental conditions as in typical office or administrative work (normal light, air and space in the work environment).Salary InformationDC Only: The estimated base salary range for this position is $150,000 to $170,000 at the time of posting.The actual salary offered will depend on a variety of factors, including without limitation, the qualifications of the individual applicant for the position, years of relevant experience, level of education attained, certifications or other professional licenses held, and if applicable, the location in which the applicant lives and/or from which they will be performing the job. This role is exempt meaning it is not overtime pay eligible.Simpson Thacher will not sponsor applicants for work visas for this position.Privacy NoticeFor information about how Simpson Thacher & Bartlett LLP collects and processes your personal information, please refer to our Privacy Notice available at https://www.stblaw.com/other/privacy-notice.Simpson Thacher & Bartlett is committed to a collegial work environment in which all individuals are treated with respect and dignity. The Firm prohibits discrimination or harassment based upon race, color, religion, gender, gender identity or expression, age, national origin, citizenship status, disability, marital or partnership status, sexual orientation, veteran’s status or any other legally protected status. This Policy pertains to every aspect of an individual’s relationship with the Firm, including but not limited to recruitment, hiring, compensation, benefits, training and development, promotion, transfer, discipline, termination, and all other privileges, terms and conditions of employment.