System Engineer/ IT Manager - MSP Industry

Base Pay Range $100,000.00/yr - $110,000.00/yr Additional Compensation Types Annual Bonus System Engineer / Team Lead – Hybrid (Houston, TX) $100K–$115K + Benefits Join a rapidly growing Microsoft and Google Cloud partner that’s redefining client support through a white-glove, client-first experience. We’re not about being the cheapest — we’re about delivering excellence, seamless onboarding, faster ticket resolution, and crystal-clear communication that makes every client interaction stand out. About the Company We empower businesses on their cloud journey with innovative IT support and solutions — managing everything from on-premises infrastructure to cutting-edge cloud environments. Our focus is on lasting partnerships, team growth, and a collaborative culture that values skill-building and client satisfaction. What You’ll Do Lead, mentor, and develop the L1 support team, managing performance, PIPs, and career growth Build trusted client relationships and serve as a key technical contact Manage and troubleshoot diverse IT systems: networks, servers, desktops, phones, cloud services Monitor and optimize Azure environments for security, compliance, and cost efficiency Use Intune and other tools for endpoint management, patching, and security enforcement Handle L1, L2, and some L3 escalations with a focus on Microsoft technologies Lead projects that improve client security, collaboration, and operational efficiency Who You Are Must have MSP industry experience Experienced with 5+ years in escalation support and team leadership Skilled at coaching, performance management, and building strong teams Comfortable developing PIPs, career paths, and growth plans Proactive, organized, and client-focused with excellent communication skills Competitive salary: $100K to $115K 401(k) + matching Health, dental, and vision insurance Paid time off and parental leave Bonus opportunities Hybrid schedule: 4 days onsite, 1 day remote Job Details Seniority level: Mid-Senior level Employment type: Full-time Job function: Information Technology Industries: Information Services and IT Services and IT Consulting #J-18808-Ljbffr