{"schemaVersion":"jobsearcher.job.v1","id":"cf7ec0d81ad0a9b60b30feac","url":"https://jobsearcher.com/jobs/cf7ec0d81ad0a9b60b30feac","canonicalUrl":"https://jobsearcher.com/jobs/cf7ec0d81ad0a9b60b30feac","title":"IT Support Technician - Entry Level","description":"Overview:\n\nCoolSys solves the most complex challenges in refrigeration, air conditioning, heating, engineering, and energy management. With over 3,700 associates nationwide, we deliver tailored solutions to help businesses cut costs, improve equipment performance, and reduce emissions.\n\nOur services include HVAC and refrigeration equipment sourcing, installation, repair, maintenance, monitoring, and optimization. We also offer engineering design, energy resilience and consumption optimization, asset recycling, and seamless multi-site rollouts across states.\n\nCoolSys serves over 45,000 customer locations in industries like retail, food service, commercial, data centers, industrial, and pharmaceuticals.\n\nNo wonder Newsweek named CoolSys one of America’s Greatest Workplaces!\n\nWe understand that hiring great people is the foundation of everything we do. Our employee benefits packages include:\n\nCompetitive pay: $28-35/hr\nBenefits: Medical, Dental, Vision and Prescription coverage.\nPaid vacation, holidays, and floating holiday.\n401(K) with Company match.\nCompany sponsored life insurance, as well as optional AD&D, short and long-term disability.\nTuition reimbursement.\nEmployee discounts on vehicles, hotels, theme parks, select cell phone bills and so much more.\nPet Insurance.\nLegal Plan, and ID Theft Protection.\nResponsibilities:\n\nThe IT Support Technician will answer help desk calls and tickets off-site by phone and email, address specific queries, troubleshoot problems and issues, interact with other members of the IT team, perform IT installations, carry out supplementary IT tasks, and work with external vendors, if needed.\n\nESSENTIAL DUTIES AND RESPONSIBILITIES\n\nUsing a tracking system, record all incidents and problem resolutions, keeping the user informed during the process.\nResolve Level 1 and 2 issues directly.\nInvestigate and resolve computer hardware, software problems and LAN/desktop problems.\nPerform hardware and software installations.\nInteract with employees and external vendors to resolve computer problems.\nEmbodies the CoolSys CARES culture (Collaboration, Accountability, Respect, Empowerment, Safety).\nPerforms other duties as assigned.\nQualifications:\n\nEducation / Training\n\nHigh school diploma or GED.\nCompletion/certification from an accredited vocational school a plus.\nAA degree a plus.\n\nWork Experience / Skills\n\nMinimum 3 years help desk experience.\nExperience troubleshooting network connectivity issues.\nExcellent communication skills.\nGood teamwork ethic.\nExperience with Microsoft networks.\nExcellent computer hardware and software knowledge (Windows XP and Microsoft Office Products).\nAbility to learn new systems quickly.\nExperience with troubleshooting Citrix Presentation Server Clients.\nGeneral Knowledge and some experience using Help Desk software.\nAbility to understand and follow all company policies and procedures and all applicable State and Federal laws.\nAbility to use typical business tools including E-Mail, Word, Excel, etc.\nJoin Us:\n\nToday, there are 27 different companies that make up the CoolSys family of brands. Our valued employees are at the heart of our continued growth and success. We invite you to be part of that growth!\n\nConnect with us on Facebook and X.\n\nCoolSys is an EEO/AA Employer. All qualified individuals - Including all ages, colors, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics are encouraged to apply.\n\nPre-employment background screening (criminal and MVR for driving positions) and drug testing are required for all positions. CoolSys will consider qualified applicants with criminal histories in a manner consistent with federal law, state law, or local ordinance.","company":"CoolSys","rawCompany":"coolsys","city":"Brea","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-09-17T22:20:39.338Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"49-9099.00","title":"Installation, Maintenance, and Repair Workers, All Other","slug":"installation-maintenance-and-repair-workers-all-other"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"561210","title":"Facilities Support Services","slug":"facilities-support-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"IT Support Technician - Entry Level","description":"Overview:\n\nCoolSys solves the most complex challenges in refrigeration, air conditioning, heating, engineering, and energy management. With over 3,700 associates nationwide, we deliver tailored solutions to help businesses cut costs, improve equipment performance, and reduce emissions.\n\nOur services include HVAC and refrigeration equipment sourcing, installation, repair, maintenance, monitoring, and optimization. We also offer engineering design, energy resilience and consumption optimization, asset recycling, and seamless multi-site rollouts across states.\n\nCoolSys serves over 45,000 customer locations in industries like retail, food service, commercial, data centers, industrial, and pharmaceuticals.\n\nNo wonder Newsweek named CoolSys one of America’s Greatest Workplaces!\n\nWe understand that hiring great people is the foundation of everything we do. Our employee benefits packages include:\n\nCompetitive pay: $28-35/hr\nBenefits: Medical, Dental, Vision and Prescription coverage.\nPaid vacation, holidays, and floating holiday.\n401(K) with Company match.\nCompany sponsored life insurance, as well as optional AD&D, short and long-term disability.\nTuition reimbursement.\nEmployee discounts on vehicles, hotels, theme parks, select cell phone bills and so much more.\nPet Insurance.\nLegal Plan, and ID Theft Protection.\nResponsibilities:\n\nThe IT Support Technician will answer help desk calls and tickets off-site by phone and email, address specific queries, troubleshoot problems and issues, interact with other members of the IT team, perform IT installations, carry out supplementary IT tasks, and work with external vendors, if needed.\n\nESSENTIAL DUTIES AND RESPONSIBILITIES\n\nUsing a tracking system, record all incidents and problem resolutions, keeping the user informed during the process.\nResolve Level 1 and 2 issues directly.\nInvestigate and resolve computer hardware, software problems and LAN/desktop problems.\nPerform hardware and software installations.\nInteract with employees and external vendors to resolve computer problems.\nEmbodies the CoolSys CARES culture (Collaboration, Accountability, Respect, Empowerment, Safety).\nPerforms other duties as assigned.\nQualifications:\n\nEducation / Training\n\nHigh school diploma or GED.\nCompletion/certification from an accredited vocational school a plus.\nAA degree a plus.\n\nWork Experience / Skills\n\nMinimum 3 years help desk experience.\nExperience troubleshooting network connectivity issues.\nExcellent communication skills.\nGood teamwork ethic.\nExperience with Microsoft networks.\nExcellent computer hardware and software knowledge (Windows XP and Microsoft Office Products).\nAbility to learn new systems quickly.\nExperience with troubleshooting Citrix Presentation Server Clients.\nGeneral Knowledge and some experience using Help Desk software.\nAbility to understand and follow all company policies and procedures and all applicable State and Federal laws.\nAbility to use typical business tools including E-Mail, Word, Excel, etc.\nJoin Us:\n\nToday, there are 27 different companies that make up the CoolSys family of brands. Our valued employees are at the heart of our continued growth and success. We invite you to be part of that growth!\n\nConnect with us on Facebook and X.\n\nCoolSys is an EEO/AA Employer. All qualified individuals - Including all ages, colors, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics are encouraged to apply.\n\nPre-employment background screening (criminal and MVR for driving positions) and drug testing are required for all positions. CoolSys will consider qualified applicants with criminal histories in a manner consistent with federal law, state law, or local ordinance.","datePosted":"2026-09-17T22:20:39.338Z","dateModified":"2026-09-17T22:20:39.338Z","hiringOrganization":{"@type":"Organization","name":"CoolSys","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Brea","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"cf7ec0d81ad0a9b60b30feac"},"url":"https://jobsearcher.com/jobs/cf7ec0d81ad0a9b60b30feac"}}