{"schemaVersion":"jobsearcher.job.v1","id":"cf51edda5dac2cd7e67c4f8a","url":"https://jobsearcher.com/jobs/cf51edda5dac2cd7e67c4f8a","canonicalUrl":"https://jobsearcher.com/jobs/cf51edda5dac2cd7e67c4f8a","title":"Application Engineer I","description":"Reports To: Applications Engineering ManagerWork Location: Eden Prairie, MNPosition Summary:The Applications Engineer is responsible for supporting customers throughout their journey with Third Wave Systems (TWS) solutions, from initial software evaluations through implementation, training, and ongoing success. This customer-facing role works closely with Sales, Product Management, Development, and Customer Success teams to provide technical expertise, deliver exceptional customer experiences, and identify opportunities for customer growth and adoption.The ideal candidate is a motivated engineer who enjoys solving manufacturing challenges, working directly with customers, and helping organizations improve machining processes through software technology.Major Job Accountabilities:Customer Engagement & Technical SupportServe as a primary technical resource for customers throughout their lifecycle with TWS solutions.Support software evaluations, proof of concept projects, onboarding, and implementation activities.Respond to customer and distributor inquiries, troubleshoot technical issues, and coordinate solutions with internal teams.Build strong customer relationships to promote successful adoption and long-term satisfaction.Training & Professional ServicesDeliver customer and distributor training through workshops, webinars, and one-on-one sessions.Develop application examples, training materials, and technical documentation.Support paid service engagements focused on process improvement, software application, and manufacturing optimization.Document project outcomes and provide recommendations to customers.Business Development & Industry SupportPartner with Sales to provide technical support for customer meetings, demonstrations, and evaluations.Represent TWS at trade shows, webinars, and industry events.Promote awareness and adoption of new software features, capabilities, and best practices.Identify opportunities for additional services, product expansion, and customer growth.Provide technical guidance that supports sales strategy and customer decision-making.Product & Customer FeedbackCapture and communicate customer feedback, enhancement requests, and support trends.Collaborate with Product Management, Development, and Quality teams to improve products and customer experience.Knowledge, Skills & Qualifications:Bachelor's degree in Mechanical, Manufacturing, Industrial, or related Engineering fieldAbility to demonstrate Third Wave Systems Core Values: See the Big Picture, Take Action, Collaborate, Make an ImpactStrong verbal and written communication skillsCustomer-focused mindset with a desire to help others succeedAbility to learn complex software applications and manufacturing processesStrong problem-solving and analytical skillsAbility to work collaboratively across departments and with customersExperience with CAD/CAM/CAE software (NX, CATIA, MasterCAM Creo, Solidworks, etc.), CAE software (Ansys, Abaqus, COMSOL) as well as experience with CNC machines using Fanuc and Siemens controls, and hard-to-machine metals.Actively seeks opportunities to learn new technologies, tools, processes, and industry trends.Willingness to travel approximately 25%Salary:$75,000 - $85,000 annual salaryBenefits:Third Wave Systems offers a comprehensive employee benefits program for full-time employees.401(k)Health InsuranceDental InsurancePaid time offHoliday PayThis description may be changed, corrected, or modified at any time and without notice.","company":"Third Wave Systems","rawCompany":"third wave systems","city":"Minneapolis","state":"MN","isRemote":false,"isActive":false,"createdAt":"2026-10-30T07:56:10.513Z","occupations":[{"code":"17-2199.00","title":"Engineers, All Other","slug":"engineers-all-other"},{"code":"41-9031.00","title":"Sales Engineers","slug":"sales-engineers"},{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"333248","title":"All Other Industrial Machinery Manufacturing","slug":"all-other-industrial-machinery-manufacturing"},{"code":"541330","title":"Engineering Services","slug":"engineering-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Application Engineer I","description":"Reports To: Applications Engineering ManagerWork Location: Eden Prairie, MNPosition Summary:The Applications Engineer is responsible for supporting customers throughout their journey with Third Wave Systems (TWS) solutions, from initial software evaluations through implementation, training, and ongoing success. This customer-facing role works closely with Sales, Product Management, Development, and Customer Success teams to provide technical expertise, deliver exceptional customer experiences, and identify opportunities for customer growth and adoption.The ideal candidate is a motivated engineer who enjoys solving manufacturing challenges, working directly with customers, and helping organizations improve machining processes through software technology.Major Job Accountabilities:Customer Engagement & Technical SupportServe as a primary technical resource for customers throughout their lifecycle with TWS solutions.Support software evaluations, proof of concept projects, onboarding, and implementation activities.Respond to customer and distributor inquiries, troubleshoot technical issues, and coordinate solutions with internal teams.Build strong customer relationships to promote successful adoption and long-term satisfaction.Training & Professional ServicesDeliver customer and distributor training through workshops, webinars, and one-on-one sessions.Develop application examples, training materials, and technical documentation.Support paid service engagements focused on process improvement, software application, and manufacturing optimization.Document project outcomes and provide recommendations to customers.Business Development & Industry SupportPartner with Sales to provide technical support for customer meetings, demonstrations, and evaluations.Represent TWS at trade shows, webinars, and industry events.Promote awareness and adoption of new software features, capabilities, and best practices.Identify opportunities for additional services, product expansion, and customer growth.Provide technical guidance that supports sales strategy and customer decision-making.Product & Customer FeedbackCapture and communicate customer feedback, enhancement requests, and support trends.Collaborate with Product Management, Development, and Quality teams to improve products and customer experience.Knowledge, Skills & Qualifications:Bachelor's degree in Mechanical, Manufacturing, Industrial, or related Engineering fieldAbility to demonstrate Third Wave Systems Core Values: See the Big Picture, Take Action, Collaborate, Make an ImpactStrong verbal and written communication skillsCustomer-focused mindset with a desire to help others succeedAbility to learn complex software applications and manufacturing processesStrong problem-solving and analytical skillsAbility to work collaboratively across departments and with customersExperience with CAD/CAM/CAE software (NX, CATIA, MasterCAM Creo, Solidworks, etc.), CAE software (Ansys, Abaqus, COMSOL) as well as experience with CNC machines using Fanuc and Siemens controls, and hard-to-machine metals.Actively seeks opportunities to learn new technologies, tools, processes, and industry trends.Willingness to travel approximately 25%Salary:$75,000 - $85,000 annual salaryBenefits:Third Wave Systems offers a comprehensive employee benefits program for full-time employees.401(k)Health InsuranceDental InsurancePaid time offHoliday PayThis description may be changed, corrected, or modified at any time and without notice.","datePosted":"2026-10-30T07:56:10.513Z","dateModified":"2026-10-30T07:56:10.513Z","hiringOrganization":{"@type":"Organization","name":"Third Wave Systems","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Minneapolis","addressRegion":"MN","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"cf51edda5dac2cd7e67c4f8a"},"url":"https://jobsearcher.com/jobs/cf51edda5dac2cd7e67c4f8a"}}