{"schemaVersion":"jobsearcher.job.v1","id":"cf2caeeb2f0e09b84ca7ce19","url":"https://jobsearcher.com/jobs/cf2caeeb2f0e09b84ca7ce19","canonicalUrl":"https://jobsearcher.com/jobs/cf2caeeb2f0e09b84ca7ce19","title":"BDC Representative","description":"As a BDC Representative at White Ford, LLC in Roanoke Rapids, NC, you will play a crucial role in ensuring a positive and seamless experience for our customers. You will be the primary point of contact for inbound and outbound communications, assisting customers with appointment scheduling, service inquiries, and sales follow-ups. Your ability to effectively manage multiple communication channels and provide timely, professional responses will help drive customer satisfaction and dealership success.\nResponsibilities\nAnswer inbound calls and respond to online customer inquiries promptly and professionally.\nSchedule and confirm service appointments and follow up with customers post-service.\nMake outbound calls to potential and returning customers to generate service and sales opportunities.\nMaintain accurate customer records and update CRM systems regularly.\nCoordinate with sales and service departments to ensure smooth customer transactions.\nProvide detailed information on Ford products, services, and promotions.\nManage daily administrative tasks such as email correspondence and database management.\nDemonstrate strong organizational skills by prioritizing tasks and managing time efficiently.\nRequirements\nProven experience in a BDC or similar customer service role, preferably in the automotive industry.\nProficiency with computers, CRM software, and Microsoft Office applications.\nExceptional phone etiquette and verbal communication skills.\nStrong written communication skills for responding to emails and online inquiries.\nAbility to multitask and manage time effectively in a fast-paced environment.\nExperience with Ford vehicles, services, or dealership operations is highly desirable.\nStrong planning and organization skills to manage appointments and follow-ups.\nCustomer-focused mindset with a commitment to delivering excellent service.\nBenefits\nCompetitive pay and performance incentives.\nComprehensive training on Ford products and customer service best practices.\nOpportunities for career growth within White Ford, LLC.\nFriendly and supportive work environment.\nAbout the Company\nWhite Ford, LLC is a trusted automotive dealership located in Roanoke Rapids, NC, committed to delivering exceptional vehicle sales and service experiences to our community. We pride ourselves on quality, integrity, and customer satisfaction, offering a wide range of Ford vehicles and expert service. Join our team and be part of a company that values teamwork, personal growth, and excellence in the automotive industry.\n```","company":"White Ford","rawCompany":"white ford","city":"Roanoke Rapids","state":"NC","isRemote":false,"isActive":false,"createdAt":"2026-04-14T10:31:25.218Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"41-3091.00","title":"Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel","slug":"sales-representatives-of-services-except-advertising-insurance-financial-services-and-travel"},{"code":"41-4012.00","title":"Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products","slug":"sales-representatives-wholesale-and-manufacturing-except-technical-and-scientific-products"}],"industries":[{"code":"441110","title":"New Car Dealers","slug":"new-car-dealers"},{"code":"441120","title":"Used Car Dealers","slug":"used-car-dealers"},{"code":"423110","title":"Automobile and Other Motor Vehicle Merchant Wholesalers","slug":"automobile-and-other-motor-vehicle-merchant-wholesalers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"BDC Representative","description":"As a BDC Representative at White Ford, LLC in Roanoke Rapids, NC, you will play a crucial role in ensuring a positive and seamless experience for our customers. You will be the primary point of contact for inbound and outbound communications, assisting customers with appointment scheduling, service inquiries, and sales follow-ups. Your ability to effectively manage multiple communication channels and provide timely, professional responses will help drive customer satisfaction and dealership success.\nResponsibilities\nAnswer inbound calls and respond to online customer inquiries promptly and professionally.\nSchedule and confirm service appointments and follow up with customers post-service.\nMake outbound calls to potential and returning customers to generate service and sales opportunities.\nMaintain accurate customer records and update CRM systems regularly.\nCoordinate with sales and service departments to ensure smooth customer transactions.\nProvide detailed information on Ford products, services, and promotions.\nManage daily administrative tasks such as email correspondence and database management.\nDemonstrate strong organizational skills by prioritizing tasks and managing time efficiently.\nRequirements\nProven experience in a BDC or similar customer service role, preferably in the automotive industry.\nProficiency with computers, CRM software, and Microsoft Office applications.\nExceptional phone etiquette and verbal communication skills.\nStrong written communication skills for responding to emails and online inquiries.\nAbility to multitask and manage time effectively in a fast-paced environment.\nExperience with Ford vehicles, services, or dealership operations is highly desirable.\nStrong planning and organization skills to manage appointments and follow-ups.\nCustomer-focused mindset with a commitment to delivering excellent service.\nBenefits\nCompetitive pay and performance incentives.\nComprehensive training on Ford products and customer service best practices.\nOpportunities for career growth within White Ford, LLC.\nFriendly and supportive work environment.\nAbout the Company\nWhite Ford, LLC is a trusted automotive dealership located in Roanoke Rapids, NC, committed to delivering exceptional vehicle sales and service experiences to our community. We pride ourselves on quality, integrity, and customer satisfaction, offering a wide range of Ford vehicles and expert service. Join our team and be part of a company that values teamwork, personal growth, and excellence in the automotive industry.\n```","datePosted":"2026-04-14T10:31:25.218Z","dateModified":"2026-04-14T10:31:25.218Z","hiringOrganization":{"@type":"Organization","name":"White Ford","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Roanoke Rapids","addressRegion":"NC","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"cf2caeeb2f0e09b84ca7ce19"},"url":"https://jobsearcher.com/jobs/cf2caeeb2f0e09b84ca7ce19"}}