Administrative Call Center Support - Monday to Friday Schedule

Job Description Customer Service Agent (Onsite)Location: Phoenix, AZ 85034Pay: $18/hrSchedule: Monday–Friday, 7am–4pm and 6am–3pm (must be flexible for both)Type: Long‐term TempStart Date: 4/21/26About the RoleWe are seeking Customer Service Agents to support a digital payments team specializing in property-related transactions. This is an excellent opportunity for individuals looking to grow within a customer service environment without having to manage inbound customer complaints.In this role, you will make outbound calls to insurance carriers to complete escrow-related payments on behalf of mortgage clients. You’ll use an internal CRM to track payment statuses and will process payments through carrier websites, automated phone systems, or live customer service representatives.This position offers a steady, structured workflow and a supportive team environment.What You’ll DoUse CRM software to update and track payment statusesMake outbound calls to insurance carriers to complete paymentsProcess payments through online portals, automated phone systems, or live agentsEscalate issues as needed to team leadsManage daily workload to ensure accuracy and timelinessMaintain professional communication and a calm, confident phone presenceWhat We’re Looking ForHigh School Diploma1–2 years of customer service experience (call center preferred)Strong verbal communication skillsPleasant, steady, and confident demeanor on the phoneAbility to adapt and learn quicklyGrowth mindset and desire for professional developmentProblem-solver and team player