{"schemaVersion":"jobsearcher.job.v1","id":"ced62c214ff2e90821c1b2a0","url":"https://jobsearcher.com/jobs/ced62c214ff2e90821c1b2a0","canonicalUrl":"https://jobsearcher.com/jobs/ced62c214ff2e90821c1b2a0","title":"Security & Technical Support Analyst","description":"Basic Function:\nThis critical IT role combines security operations and technology support for various business areas at OCC. Security operations includes troubleshooting of security-related issues, recommendation of security best practices and leading projects to improve the company’s security posture. This role will also engage in supporting virtual servers, desktop systems, personal & networked printers, basic software troubleshooting, basic Network troubleshooting & support, basic Telephone Systems support and other responsibilities as needed.\nSignificant Responsibilities:\nSecurity:\nDemonstrates a thorough understanding of IT security concepts, including common attack vectors, prevention methods, end-point detection and remediation (EDR), Security Incident Event Monitoring (SIEM) etc.\nInvestigates and recommends security Monitoring best practices, nature of alerts and risk assessment.\nPartners with the Manager of IT Support to present security monitoring summaries, risks and remediation to upper Management.\nWorks with the Cyber Security Compliance Manager to understand the security-monitoring framework and ensure that the right controls are being monitored completely.\nRecommends security solutions, methods to the Manager of IT Support.\nIn conjunction with the Manager of IT Support, highlight problem areas quickly and effectively, ensuring that OCC Management has the information needed to make effective decisions.\nParticipate in audits or cyber-security testing to provide supporting data as necessary.\nInfrastructure Technical Support:\nPerforms administration and support tasks in a Microsoft Windows environment.\nResponds to first and second level support requests from business areas via phone call or email.\nPerforms troubleshooting activities and communicates with business partners to solve day-to-day issues.\nIndependently researches issues and/ or collaborates with the IT team to diagnose and resolve issues.\nMonitors the OCC incident management system (Spiceworks) and follows up with assigned personnel to ensure issues are resolved in a timely manner.\nHelps to maintain a centralized source of information/documentation that enables the Help Desk staff and support technicians to recover from technology issues quickly.\nIdentifies problem trends and ensures that troubleshooting efforts are completed for recurring issues until permanent solutions are created.\nWorks effectively in a small team environment, exchanging ideas freely, providing input and accepting suggestions to work towards a solution.\nCommunicates ideas, situations and status clearly and effectively.\nIs comfortable in a fast-paced environment where competing priorities will require effective time management, effective communication and reliable follow-up.\nParticipates in an on-call rotation.\nDelivery: This role requires someone who takes the initiative to investigate, collaborate and communicate. Drive excellence and doesn’t hesitate to challenge the status quo in a constructive manner.\n\nPromotes OCC’s service excellence and quality. Provides excellent service to business partners; builds strong relationships and team cohesiveness; focuses on quality and positive solutions; communicates respectfully; demonstrates compassion and understanding in response to customer request/needs.\nChampions OCC’s mission, vision and values (as detailed in our 15 Essential Points of Success); complies with policies and procedures, ethical standards and Code of Conduct.\n\nJob Scope:\nOrganization responsibility—has no supervision or leadership responsibilities\nCommunication—frequent daily contact with all levels of employees, contractors and vendors\nConfidentiality—follows company policy/procedures for all levels and types of communication\nFinancial Responsibility – has no financial responsibility\nJudgment – has responsibility on certain custom mission critical systems for the company.\nCompliance—follows company policy/procedures for Human Resources, Sarbanes-Oxley, ISO, etc.\nTravel—occasional overnight travel to out-of-state facilities\n\nMinimum Qualifications Required:\nEducation and Experience:\nExperience in Microsoft Azure cloud computing configuration and administration are a plus.\nCisco certifications are a plus.\nCertifications in Windows-based technologies or Cloud computing are a plus.\nHigh school diploma or GED with three years’ IT related work experience in a corporate working environment is required.\nAssociate degree in a computer science/information technology related field preferred.\nOther Minimum Qualifications: Effective interpersonal, communication and teamwork skills. Must have ample amount of knowledge with the Information Technology infrastructure to ensure timely problem resolution and to minimize service interruptions. Must be capable in handling tactical level tasks and projects.\nEssential Skills, Abilities & Knowledge: CompTIA or vendor specific certifications a plus. Work schedule will be designed to provide a balance of hours-of-responsibility and off time but the ability to be available 24x7 is an essential requirement.\nWorking Conditions: This is a partially sedentary job which requires sight sufficient for computer use and hearing sufficient for extensive, direct and/or telephone contact with customers, management and employees. Responsibilities require an individual to be physically mobile to move around the facility. The nature of this position and the personal interactions involved require that an individual possess significant and persuasive interactive communications skills. 40+ hour on-site work week with on-call availability required. Sitting for extended periods of time, dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components, occasional inspection of cables in floors and ceilings, lifting and transporting of moderately heavy objects such as computers and peripherals. Reasonable accommodation may be made to enable individuals with a disability to perform the essential functions.\n\nNote: This job description is only meant to be a representative summary of the major responsibilities and accountabilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.","company":"Optical Cable","rawCompany":"optical cable","city":"Roanoke","state":"VA","isRemote":false,"isActive":false,"createdAt":"2026-04-14T10:21:16.274Z","occupations":[{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1212.00","title":"Information Security Analysts","slug":"information-security-analysts"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Security & Technical Support Analyst","description":"Basic Function:\nThis critical IT role combines security operations and technology support for various business areas at OCC. Security operations includes troubleshooting of security-related issues, recommendation of security best practices and leading projects to improve the company’s security posture. This role will also engage in supporting virtual servers, desktop systems, personal & networked printers, basic software troubleshooting, basic Network troubleshooting & support, basic Telephone Systems support and other responsibilities as needed.\nSignificant Responsibilities:\nSecurity:\nDemonstrates a thorough understanding of IT security concepts, including common attack vectors, prevention methods, end-point detection and remediation (EDR), Security Incident Event Monitoring (SIEM) etc.\nInvestigates and recommends security Monitoring best practices, nature of alerts and risk assessment.\nPartners with the Manager of IT Support to present security monitoring summaries, risks and remediation to upper Management.\nWorks with the Cyber Security Compliance Manager to understand the security-monitoring framework and ensure that the right controls are being monitored completely.\nRecommends security solutions, methods to the Manager of IT Support.\nIn conjunction with the Manager of IT Support, highlight problem areas quickly and effectively, ensuring that OCC Management has the information needed to make effective decisions.\nParticipate in audits or cyber-security testing to provide supporting data as necessary.\nInfrastructure Technical Support:\nPerforms administration and support tasks in a Microsoft Windows environment.\nResponds to first and second level support requests from business areas via phone call or email.\nPerforms troubleshooting activities and communicates with business partners to solve day-to-day issues.\nIndependently researches issues and/ or collaborates with the IT team to diagnose and resolve issues.\nMonitors the OCC incident management system (Spiceworks) and follows up with assigned personnel to ensure issues are resolved in a timely manner.\nHelps to maintain a centralized source of information/documentation that enables the Help Desk staff and support technicians to recover from technology issues quickly.\nIdentifies problem trends and ensures that troubleshooting efforts are completed for recurring issues until permanent solutions are created.\nWorks effectively in a small team environment, exchanging ideas freely, providing input and accepting suggestions to work towards a solution.\nCommunicates ideas, situations and status clearly and effectively.\nIs comfortable in a fast-paced environment where competing priorities will require effective time management, effective communication and reliable follow-up.\nParticipates in an on-call rotation.\nDelivery: This role requires someone who takes the initiative to investigate, collaborate and communicate. Drive excellence and doesn’t hesitate to challenge the status quo in a constructive manner.\n\nPromotes OCC’s service excellence and quality. Provides excellent service to business partners; builds strong relationships and team cohesiveness; focuses on quality and positive solutions; communicates respectfully; demonstrates compassion and understanding in response to customer request/needs.\nChampions OCC’s mission, vision and values (as detailed in our 15 Essential Points of Success); complies with policies and procedures, ethical standards and Code of Conduct.\n\nJob Scope:\nOrganization responsibility—has no supervision or leadership responsibilities\nCommunication—frequent daily contact with all levels of employees, contractors and vendors\nConfidentiality—follows company policy/procedures for all levels and types of communication\nFinancial Responsibility – has no financial responsibility\nJudgment – has responsibility on certain custom mission critical systems for the company.\nCompliance—follows company policy/procedures for Human Resources, Sarbanes-Oxley, ISO, etc.\nTravel—occasional overnight travel to out-of-state facilities\n\nMinimum Qualifications Required:\nEducation and Experience:\nExperience in Microsoft Azure cloud computing configuration and administration are a plus.\nCisco certifications are a plus.\nCertifications in Windows-based technologies or Cloud computing are a plus.\nHigh school diploma or GED with three years’ IT related work experience in a corporate working environment is required.\nAssociate degree in a computer science/information technology related field preferred.\nOther Minimum Qualifications: Effective interpersonal, communication and teamwork skills. Must have ample amount of knowledge with the Information Technology infrastructure to ensure timely problem resolution and to minimize service interruptions. Must be capable in handling tactical level tasks and projects.\nEssential Skills, Abilities & Knowledge: CompTIA or vendor specific certifications a plus. Work schedule will be designed to provide a balance of hours-of-responsibility and off time but the ability to be available 24x7 is an essential requirement.\nWorking Conditions: This is a partially sedentary job which requires sight sufficient for computer use and hearing sufficient for extensive, direct and/or telephone contact with customers, management and employees. Responsibilities require an individual to be physically mobile to move around the facility. The nature of this position and the personal interactions involved require that an individual possess significant and persuasive interactive communications skills. 40+ hour on-site work week with on-call availability required. Sitting for extended periods of time, dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components, occasional inspection of cables in floors and ceilings, lifting and transporting of moderately heavy objects such as computers and peripherals. Reasonable accommodation may be made to enable individuals with a disability to perform the essential functions.\n\nNote: This job description is only meant to be a representative summary of the major responsibilities and accountabilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.","datePosted":"2026-04-14T10:21:16.274Z","dateModified":"2026-04-14T10:21:16.274Z","hiringOrganization":{"@type":"Organization","name":"Optical Cable","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Roanoke","addressRegion":"VA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"ced62c214ff2e90821c1b2a0"},"url":"https://jobsearcher.com/jobs/ced62c214ff2e90821c1b2a0"}}