{"schemaVersion":"jobsearcher.job.v1","id":"cea5c2b8166bfee61459ae17","url":"https://jobsearcher.com/jobs/cea5c2b8166bfee61459ae17","canonicalUrl":"https://jobsearcher.com/jobs/cea5c2b8166bfee61459ae17","title":"Solutions Engineer","description":"Location: USA Remote\nCompensation: $140,000-$160,000 Base\n\nEltropy is seeking an experienced Solutions Engineer who is passionate about helping credit unions create a best-in-class experience for their members through our industry leading AI communications platform. The ideal candidate is a highly skilled customer-facing Solution Engineer to work with our credit union customers as they select, customize, integrate and deploy our innovative SaaS digital conversations platform.\n\nRole & Responsibilities:\n\nProvide technical expertise to support pre-sales activities, including product demonstrations and presentations to customers.\nCollaborate with customers, sales, product, internal architecture, engineering and implementation teams to define technical requirements and create solution designs for professional services statements of work.\nDocument agreed scope, technical requirements and development timelines, and ensure that they are communicated effectively to all relevant stakeholders.\nWork closely with partners and the professional services team to ensure successful delivery of projects on-time, within budget, and to customer expectations.\nDevelop and maintain relationships with clients, acting as a trusted advisor and technical consultant for professional services.\nDesign and plan phased approaches to integrations with banking systems for customers, ensuring that they are compatible with the customer's existing infrastructure.\nKeep up to date with industry trends and emerging technologies from online banking, CCaaS, and UCaaS providers, sharing knowledge and expertise with the team.\nProvide technical training and support to customers and internal teams, as required.\nContinuously monitor and evaluate the effectiveness of solutions and identify opportunities for improvement.\n\nWhat You Offer:\n\nMinimum eight years of experience as a Solutions Engineer.\nExperience with Credit Unions or in financial industry is a plus.\nTechnical acumen to deep dive and demo complex B2B SaaS platform.\nBachelor's degree in Computer Science, Engineering or related field.\nProven experience as a Customer- Facing Solution Engineer or similar role.\nIn-depth knowledge of credit union software market and banking systems.\nIn-depth knowledge of top CCaaS and UCaaS vendor technologies serving the community financial services (community banks and credit unions) market.\nIn-depth knowledge of contact center solution offerings and their related systems.\nStrong analytical and problem-solving skills.\nExcellent communication and interpersonal skills.\nAbility to work effectively in a team environment, and build strong relationships with customers and stakeholders.\nKnowledge of project management methodologies.\nWillingness to travel as required.\n\nAbout Eltropy (www.eltropy.com)\n\nEltropy is on a mission to disrupt the way people access financial services. Eltropy enables financial institutions to digitally engage in a secure and compliant way. Using our world-class digital communications platform, community financial institutions can improve operations, engagement and productivity. CFIs (Community Banks and Credit Unions) use Eltropy to communicate with consumers via Text, Video, Secure Chat, co-browsing, screen sharing and chatbot technology — all integrated in a single platform bolstered by AI, skill-based routing and other contact center capabilities.\n\nEltropy Values:\n\nCustomers are our North Star\nNo Fear - Tell the truth\nTeam of Owners\n\nEltropy is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.","company":"Eltropy","rawCompany":"eltropy","city":"San Jose","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-08-15T09:35:51.762Z","occupations":[{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"},{"code":"41-9031.00","title":"Sales Engineers","slug":"sales-engineers"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Solutions Engineer","description":"Location: USA Remote\nCompensation: $140,000-$160,000 Base\n\nEltropy is seeking an experienced Solutions Engineer who is passionate about helping credit unions create a best-in-class experience for their members through our industry leading AI communications platform. The ideal candidate is a highly skilled customer-facing Solution Engineer to work with our credit union customers as they select, customize, integrate and deploy our innovative SaaS digital conversations platform.\n\nRole & Responsibilities:\n\nProvide technical expertise to support pre-sales activities, including product demonstrations and presentations to customers.\nCollaborate with customers, sales, product, internal architecture, engineering and implementation teams to define technical requirements and create solution designs for professional services statements of work.\nDocument agreed scope, technical requirements and development timelines, and ensure that they are communicated effectively to all relevant stakeholders.\nWork closely with partners and the professional services team to ensure successful delivery of projects on-time, within budget, and to customer expectations.\nDevelop and maintain relationships with clients, acting as a trusted advisor and technical consultant for professional services.\nDesign and plan phased approaches to integrations with banking systems for customers, ensuring that they are compatible with the customer's existing infrastructure.\nKeep up to date with industry trends and emerging technologies from online banking, CCaaS, and UCaaS providers, sharing knowledge and expertise with the team.\nProvide technical training and support to customers and internal teams, as required.\nContinuously monitor and evaluate the effectiveness of solutions and identify opportunities for improvement.\n\nWhat You Offer:\n\nMinimum eight years of experience as a Solutions Engineer.\nExperience with Credit Unions or in financial industry is a plus.\nTechnical acumen to deep dive and demo complex B2B SaaS platform.\nBachelor's degree in Computer Science, Engineering or related field.\nProven experience as a Customer- Facing Solution Engineer or similar role.\nIn-depth knowledge of credit union software market and banking systems.\nIn-depth knowledge of top CCaaS and UCaaS vendor technologies serving the community financial services (community banks and credit unions) market.\nIn-depth knowledge of contact center solution offerings and their related systems.\nStrong analytical and problem-solving skills.\nExcellent communication and interpersonal skills.\nAbility to work effectively in a team environment, and build strong relationships with customers and stakeholders.\nKnowledge of project management methodologies.\nWillingness to travel as required.\n\nAbout Eltropy (www.eltropy.com)\n\nEltropy is on a mission to disrupt the way people access financial services. Eltropy enables financial institutions to digitally engage in a secure and compliant way. Using our world-class digital communications platform, community financial institutions can improve operations, engagement and productivity. CFIs (Community Banks and Credit Unions) use Eltropy to communicate with consumers via Text, Video, Secure Chat, co-browsing, screen sharing and chatbot technology — all integrated in a single platform bolstered by AI, skill-based routing and other contact center capabilities.\n\nEltropy Values:\n\nCustomers are our North Star\nNo Fear - Tell the truth\nTeam of Owners\n\nEltropy is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.","datePosted":"2026-08-15T09:35:51.762Z","dateModified":"2026-08-15T09:35:51.762Z","hiringOrganization":{"@type":"Organization","name":"Eltropy","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"San Jose","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"cea5c2b8166bfee61459ae17"},"url":"https://jobsearcher.com/jobs/cea5c2b8166bfee61459ae17"}}