{"schemaVersion":"jobsearcher.job.v1","id":"ce86b5d8bb2977f53b553ff7","url":"https://jobsearcher.com/jobs/ce86b5d8bb2977f53b553ff7","canonicalUrl":"https://jobsearcher.com/jobs/ce86b5d8bb2977f53b553ff7","title":"Technical Support Engineer / Systems Administrator","description":"Summary/Objective:\nThe Technical Support Engineer will support a fast-paced, growing organization with offices, warehouse, and retail locations. The role is hands-on and user-facing, providing end-to-end IT support across corporate infrastructure, cloud platforms, and end-user devices. The role requires comfortability in juggling multiple priorities, thriving in a startup-style environment, and taking ownership of issues from intake through resolution.\n\nThe current VICI environment is approximately 70% macOS and 30% Windows, with heavy use of Microsoft 365, Google Workplace, and e-commerce SaaS applications.\nEssential Functions:\nProvide day-to-day Level 1–2 IT support to employees via email, ticketing system, phone, in-person, and remote tools\nTroubleshoot and resolve hardware, software, network, and application issues across macOS, Windows, and mobile devices\nEnd-to-end user life cycle management across Microsoft 365, Google Workspace, and other SaaS platforms\nManage employee onboarding and offboarding, including device setup, software provisioning, access control, and asset\nrecovery\nConfigure, deploy, and support desktops, laptops, printers, scanners, mobile devices, and peripherals\nAssist with technical documentation, SOPs, and end-user knowledge base articles. SME of applications and hardware they\nsupport.\nMonitor systems and respond to security alerts, phishing attempts, endpoint issues, and potential cybersecurity threats\nAssist with endpoint management policies, patching, updates, and compliance using Iru and Microsoft Intune\nSupport network connectivity issues including Wi-Fi, VPN, and basic WAN/LAN troubleshooting\nProvide support for Shopify and various connected e-commerce apps (Returns, gift cards, reporting, tax, and duties).\nSupport warehouse and retail technology including handheld scanners, POS systems, and enterprise WMS platforms\nParticipate in IT projects such as system rollouts, upgrades, migrations, and process improvements\nFollow IT best practices related to security, access control, backups, and data protection\nCompetencies/Requirements:\nStrong experience supporting end-user hardware, software, and operating systems\nHands-on experience with: macOS and Windows, iOS / mobile device support\nExperience administering: Microsoft 365 (Exchange, SharePoint, OneDrive), Google Workspace, Zoom, Meraki, Shopify\nExperience with endpoint management tools such as Iru and Microsoft Intune\nFamiliarity with remote support tools and ticketing systems\nUnderstanding of basic networking concepts (DNS, DHCP, VPN, Wi-Fi)\nStrong troubleshooting and problem-solving skills\nAbility to communicate clearly with both technical and non-technical users\nHighly organized, self-motivated, and able to manage multiple requests simultaneously\nComfortable working independently and collaboratively in a fast-paced environment\nExperience supporting warehouse or retail environments is a strong plus\n\nPreferred Experience\nExperience managing handheld scanners and mobile warehouse devices\nExperience supporting enterprise Warehouse Management Systems (WMS)\nFamiliarity with security tools such as endpoint protection, MFA, and phishing reporting\nPrior experience in a startup or high-growth company\nWork Environment: Office environment\nEducation and Experience:\nDegree or diploma in Computer Science, Information Technology, or a related field, or equivalent hands-on experience\n3–5 years of experience in IT support, help desk, or systems administration roles\nExpected Hours of Work:\nThis position is hybrid, with 4 days at a worksite (scheduled but flexible as business requirements demand)\nThe worksite is the Distribution Center in Fairfield, or less often the Corporate office in Walnut Creek\nThis is a full-time, regular position\nSome travel may be required to support local office/retail store needs\nVICI is committed to growing and empowering a more inclusive community within our company, and industry. That is why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. VICI is an equal opportunity employer and dedicated to diversity and inclusion in the workplace. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender identity, sexual orientation, age, marital status, pregnancy status, veteran status, or disability status. We believe that a variety of perspectives will make our teams and business stronger.\nWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.","company":"Vici","rawCompany":"vici","city":"Fairfield","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-04-14T11:06:31.276Z","occupations":[{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Engineer / Systems Administrator","description":"Summary/Objective:\nThe Technical Support Engineer will support a fast-paced, growing organization with offices, warehouse, and retail locations. The role is hands-on and user-facing, providing end-to-end IT support across corporate infrastructure, cloud platforms, and end-user devices. The role requires comfortability in juggling multiple priorities, thriving in a startup-style environment, and taking ownership of issues from intake through resolution.\n\nThe current VICI environment is approximately 70% macOS and 30% Windows, with heavy use of Microsoft 365, Google Workplace, and e-commerce SaaS applications.\nEssential Functions:\nProvide day-to-day Level 1–2 IT support to employees via email, ticketing system, phone, in-person, and remote tools\nTroubleshoot and resolve hardware, software, network, and application issues across macOS, Windows, and mobile devices\nEnd-to-end user life cycle management across Microsoft 365, Google Workspace, and other SaaS platforms\nManage employee onboarding and offboarding, including device setup, software provisioning, access control, and asset\nrecovery\nConfigure, deploy, and support desktops, laptops, printers, scanners, mobile devices, and peripherals\nAssist with technical documentation, SOPs, and end-user knowledge base articles. SME of applications and hardware they\nsupport.\nMonitor systems and respond to security alerts, phishing attempts, endpoint issues, and potential cybersecurity threats\nAssist with endpoint management policies, patching, updates, and compliance using Iru and Microsoft Intune\nSupport network connectivity issues including Wi-Fi, VPN, and basic WAN/LAN troubleshooting\nProvide support for Shopify and various connected e-commerce apps (Returns, gift cards, reporting, tax, and duties).\nSupport warehouse and retail technology including handheld scanners, POS systems, and enterprise WMS platforms\nParticipate in IT projects such as system rollouts, upgrades, migrations, and process improvements\nFollow IT best practices related to security, access control, backups, and data protection\nCompetencies/Requirements:\nStrong experience supporting end-user hardware, software, and operating systems\nHands-on experience with: macOS and Windows, iOS / mobile device support\nExperience administering: Microsoft 365 (Exchange, SharePoint, OneDrive), Google Workspace, Zoom, Meraki, Shopify\nExperience with endpoint management tools such as Iru and Microsoft Intune\nFamiliarity with remote support tools and ticketing systems\nUnderstanding of basic networking concepts (DNS, DHCP, VPN, Wi-Fi)\nStrong troubleshooting and problem-solving skills\nAbility to communicate clearly with both technical and non-technical users\nHighly organized, self-motivated, and able to manage multiple requests simultaneously\nComfortable working independently and collaboratively in a fast-paced environment\nExperience supporting warehouse or retail environments is a strong plus\n\nPreferred Experience\nExperience managing handheld scanners and mobile warehouse devices\nExperience supporting enterprise Warehouse Management Systems (WMS)\nFamiliarity with security tools such as endpoint protection, MFA, and phishing reporting\nPrior experience in a startup or high-growth company\nWork Environment: Office environment\nEducation and Experience:\nDegree or diploma in Computer Science, Information Technology, or a related field, or equivalent hands-on experience\n3–5 years of experience in IT support, help desk, or systems administration roles\nExpected Hours of Work:\nThis position is hybrid, with 4 days at a worksite (scheduled but flexible as business requirements demand)\nThe worksite is the Distribution Center in Fairfield, or less often the Corporate office in Walnut Creek\nThis is a full-time, regular position\nSome travel may be required to support local office/retail store needs\nVICI is committed to growing and empowering a more inclusive community within our company, and industry. That is why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. VICI is an equal opportunity employer and dedicated to diversity and inclusion in the workplace. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender identity, sexual orientation, age, marital status, pregnancy status, veteran status, or disability status. We believe that a variety of perspectives will make our teams and business stronger.\nWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.","datePosted":"2026-04-14T11:06:31.276Z","dateModified":"2026-04-14T11:06:31.276Z","hiringOrganization":{"@type":"Organization","name":"Vici","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Fairfield","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"ce86b5d8bb2977f53b553ff7"},"url":"https://jobsearcher.com/jobs/ce86b5d8bb2977f53b553ff7"}}