{"schemaVersion":"jobsearcher.job.v1","id":"ce701dfbbdeb2a77c2bfbbeb","url":"https://jobsearcher.com/jobs/ce701dfbbdeb2a77c2bfbbeb","canonicalUrl":"https://jobsearcher.com/jobs/ce701dfbbdeb2a77c2bfbbeb","title":"Support Technician","description":"Support Technician\nCompany: NEC Corporation of America\nEmployment Type:\nOffice Location:\n\nIrving, TX, US, 75039\n\nWork Location: Hybrid\nReq ID: 6782\nDescription:\n\nSupport Technician\n\nLocation: Irving, TX (Hybrid)\n\nPosition Summary\n\nWe are seeking an experienced and customer-focused Support Technician to join our team in Irving, Texas. In this role, you will provide technical support to customers, field technicians, development teams, and internal Retail Solutions personnel through phone, email, conference calls, and ticketing systems.\n\nThe Support Technician is responsible for troubleshooting software, hardware, procedural, and network-related issues, providing timely resolution of incidents, escalating complex issues when necessary, and ensuring a high level of customer satisfaction through effective communication and problem resolution.\n\nEssential Duties and Responsibilities\nTechnical Support (40%)\nProvide first-level technical support to clients, customers, field technicians, development teams, and Retail Solutions personnel.\nDiagnose and troubleshoot software, hardware, procedural, and network-related issues.\nFollow established troubleshooting processes and knowledge-base documentation.\nPerform root cause analysis of reported incidents.\nEscalate or route issues to appropriate technical resources as needed.\nDocument all incidents and maintain accurate case records.\nProvide timely case status updates to customers and internal stakeholders.\nTeam Communication and Collaboration (40%)\nAcknowledge and follow up on all assigned incidents and tasks through email, Microsoft Teams, and ticketing systems.\nCommunicate incident status and progress updates to team members and stakeholders.\nActively participate in team discussions and support channels.\nAdhere to established support processes, procedures, and service standards.\nCustomer Support and Case Resolution (15%)\nProvide inbound and outbound phone support to customers and internal teams.\nVerify issue resolution and ensure quality closure of support cases.\nWork collaboratively with customers and technical teams to identify and resolve issues related to software defects, network outages, hardware failures, and other technical challenges.\nPromote customer satisfaction through professional, timely, and effective service.\nProfessional Communication (5%)\nCommunicate effectively with a wide range of stakeholders, including:\nClients and Customers\nRetail Solutions and NEC staff\nDevelopment Teams\nField Technicians\nManagement\nAdministrative Staff\nMaintain a high level of professionalism in all verbal and written communications.\n\nQualifications\nEducation\nHigh school diploma or equivalent required.\nAssociate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred.\nTechnical school training or equivalent experience will be considered.\nExperience\nMinimum of two years of experience in a technical support, help desk, or customer support environment.\nPreferred Certifications\nAWS Certified Cloud Practitioner or equivalent.\nMicrosoft Certified Solutions Associate (MCSA) or comparable certification.\n\nRequired Skills and Qualifications\nCommunication Skills\nStrong verbal and written communication skills.\nAbility to communicate effectively and professionally in high-pressure situations.\nExcellent customer service and relationship management skills.\nTechnical Skills\nBasic SQL scripting knowledge.\nProficiency with Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.\nExperience working with ticketing and incident management systems.\nTyping speed of 35+ words per minute preferred.\nStrong analytical and troubleshooting abilities.\nAdditional Skills\nAbility to prioritize and manage multiple tasks simultaneously.\nStrong attention to detail and organizational skills.\nAbility to work independently and collaboratively within a team environment.\n\nWork Environment\nHybrid work arrangement with periodic attendance required at the Irving, TX office.\nProfessional office environment with moderate noise levels.\nAbility to sit for extended periods and occasionally stand or move throughout the workday.\nClose visual attention required for computer-based work.\nModerate stress level associated with managing multiple priorities and customer issues.\nMinimal travel may be required to customer or client locations.\n\nSupervisory Responsibilities\nNone.\n\nThis position offers an excellent opportunity for a motivated technical professional who enjoys troubleshooting complex issues, delivering outstanding customer service, and working collaboratively in a fast-paced support environment.\n\nThe anticipated salary range for this position is $44,500 to $64,500; depending upon the selected candidate’s relevant experience, the exact salary for the role may fall outside of this range. This role will also be eligible to participate in the Company’s bonus/incentive program(s). NEC offers an extensive benefits program and the role will also include, a Health Insurance package with options that include multiple Medical and Dental coverage options, Pharmacy Insurance, Vision Insurance, Life and Accidental Death and Dismemberment Insurance, Salary Continuation and Voluntary Long-Term Disability Coverage, an Employee Assistance Program (EAP), Adoption Assistance Program, 401(k) with a 50% match up to 6% of employee contribution, 15 PTO days, 10 paid sick days, 11 paid public holidays, Continuing Education and Tuition Reimbursement, 2 paid Community Service Days, a Travel Assistance Program, Pre-Paid Legal plans.\n\nApplicants must be authorized to work in the United States. NEC does not offer sponsorship for this role, now or in the future.","company":"Nec","rawCompany":"nec","city":"Arlington","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-09-10T11:20:26.639Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Support Technician","description":"Support Technician\nCompany: NEC Corporation of America\nEmployment Type:\nOffice Location:\n\nIrving, TX, US, 75039\n\nWork Location: Hybrid\nReq ID: 6782\nDescription:\n\nSupport Technician\n\nLocation: Irving, TX (Hybrid)\n\nPosition Summary\n\nWe are seeking an experienced and customer-focused Support Technician to join our team in Irving, Texas. In this role, you will provide technical support to customers, field technicians, development teams, and internal Retail Solutions personnel through phone, email, conference calls, and ticketing systems.\n\nThe Support Technician is responsible for troubleshooting software, hardware, procedural, and network-related issues, providing timely resolution of incidents, escalating complex issues when necessary, and ensuring a high level of customer satisfaction through effective communication and problem resolution.\n\nEssential Duties and Responsibilities\nTechnical Support (40%)\nProvide first-level technical support to clients, customers, field technicians, development teams, and Retail Solutions personnel.\nDiagnose and troubleshoot software, hardware, procedural, and network-related issues.\nFollow established troubleshooting processes and knowledge-base documentation.\nPerform root cause analysis of reported incidents.\nEscalate or route issues to appropriate technical resources as needed.\nDocument all incidents and maintain accurate case records.\nProvide timely case status updates to customers and internal stakeholders.\nTeam Communication and Collaboration (40%)\nAcknowledge and follow up on all assigned incidents and tasks through email, Microsoft Teams, and ticketing systems.\nCommunicate incident status and progress updates to team members and stakeholders.\nActively participate in team discussions and support channels.\nAdhere to established support processes, procedures, and service standards.\nCustomer Support and Case Resolution (15%)\nProvide inbound and outbound phone support to customers and internal teams.\nVerify issue resolution and ensure quality closure of support cases.\nWork collaboratively with customers and technical teams to identify and resolve issues related to software defects, network outages, hardware failures, and other technical challenges.\nPromote customer satisfaction through professional, timely, and effective service.\nProfessional Communication (5%)\nCommunicate effectively with a wide range of stakeholders, including:\nClients and Customers\nRetail Solutions and NEC staff\nDevelopment Teams\nField Technicians\nManagement\nAdministrative Staff\nMaintain a high level of professionalism in all verbal and written communications.\n\nQualifications\nEducation\nHigh school diploma or equivalent required.\nAssociate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred.\nTechnical school training or equivalent experience will be considered.\nExperience\nMinimum of two years of experience in a technical support, help desk, or customer support environment.\nPreferred Certifications\nAWS Certified Cloud Practitioner or equivalent.\nMicrosoft Certified Solutions Associate (MCSA) or comparable certification.\n\nRequired Skills and Qualifications\nCommunication Skills\nStrong verbal and written communication skills.\nAbility to communicate effectively and professionally in high-pressure situations.\nExcellent customer service and relationship management skills.\nTechnical Skills\nBasic SQL scripting knowledge.\nProficiency with Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.\nExperience working with ticketing and incident management systems.\nTyping speed of 35+ words per minute preferred.\nStrong analytical and troubleshooting abilities.\nAdditional Skills\nAbility to prioritize and manage multiple tasks simultaneously.\nStrong attention to detail and organizational skills.\nAbility to work independently and collaboratively within a team environment.\n\nWork Environment\nHybrid work arrangement with periodic attendance required at the Irving, TX office.\nProfessional office environment with moderate noise levels.\nAbility to sit for extended periods and occasionally stand or move throughout the workday.\nClose visual attention required for computer-based work.\nModerate stress level associated with managing multiple priorities and customer issues.\nMinimal travel may be required to customer or client locations.\n\nSupervisory Responsibilities\nNone.\n\nThis position offers an excellent opportunity for a motivated technical professional who enjoys troubleshooting complex issues, delivering outstanding customer service, and working collaboratively in a fast-paced support environment.\n\nThe anticipated salary range for this position is $44,500 to $64,500; depending upon the selected candidate’s relevant experience, the exact salary for the role may fall outside of this range. This role will also be eligible to participate in the Company’s bonus/incentive program(s). NEC offers an extensive benefits program and the role will also include, a Health Insurance package with options that include multiple Medical and Dental coverage options, Pharmacy Insurance, Vision Insurance, Life and Accidental Death and Dismemberment Insurance, Salary Continuation and Voluntary Long-Term Disability Coverage, an Employee Assistance Program (EAP), Adoption Assistance Program, 401(k) with a 50% match up to 6% of employee contribution, 15 PTO days, 10 paid sick days, 11 paid public holidays, Continuing Education and Tuition Reimbursement, 2 paid Community Service Days, a Travel Assistance Program, Pre-Paid Legal plans.\n\nApplicants must be authorized to work in the United States. NEC does not offer sponsorship for this role, now or in the future.","datePosted":"2026-09-10T11:20:26.639Z","dateModified":"2026-09-10T11:20:26.639Z","hiringOrganization":{"@type":"Organization","name":"Nec","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Arlington","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"ce701dfbbdeb2a77c2bfbbeb"},"url":"https://jobsearcher.com/jobs/ce701dfbbdeb2a77c2bfbbeb"}}