Service Manager

Step One Automotive Group is currently seeking an experienced Kia Service Manager to lead a brand-new, state-of-the-art Kia service department located on Florida’s Emerald Coast. This is a unique leadership opportunity offering strong earning potential, relocation assistance, and an unmatched quality of life. Our Goal at Step One Automotive Group is to create an exceptional environment for our customers and employees that supports the continual well-being and growth of everyone involved. We work together to build stronger dealerships and communities through cooperation, teamwork, integrity, and outstanding service. Live & Work on Florida’s Emerald Coast Emerald-green waters, pristine white-sand beaches, and year-round sunshine. Build your career where most people vacation. (This position requires relocation to Northwest Florida. Relocation assistance available.) Why This Opportunity Stands Out Lead a 26-bay, fully air-conditioned Kia service department Modern facility designed for efficiency, technician comfort, and growth Proven compensation upside of $240,000+ within 12 months for the right leader Closed Sundays for work-life balance Family-owned organization with a people-first culture WE OFFER Pay based on experience with significant earning upside Relocation assistance Medical & Dental Insurance Paid Vacation Closed Sundays Great work environment Wonderful culture Opportunity for growth and career advancement State-of-the-art facilities, tools, and equipment RESPONSIBILITIES Ensure customers receive prompt, courteous, and effective service Serve as a liaison between technicians and customers Take ownership of the customer experience, ensuring a positive and lasting impression Manage, coach, and develop technicians and service advisors Interview, hire, and onboard new team members Distribute and prioritize work efficiently among technicians Ensure customers have a consistently positive dealership experience Provide concierge-level support for all owner inquiries, both in person and by phone Build strong relationships with customers and employees Ensure proper accounting practices and the overall financial health of the service department Drive performance, productivity, and customer satisfaction in alignment with Kia standards REQUIREMENTS 5+ years of high-volume dealership fixed operations or service management experience strongly preferred Prior KIA service management experience preferred Preferred experience with Dealertrack and XTIME Technical automotive knowledge helpful but not required Demonstrated ability to lead, manage, and develop teams Organized, professional, and customer-focused leadership style Dealership experience required General knowledge of business operations and accounting Make the Move If you’re ready to lead a state-of-the-art Kia service department, maximize your earning potential, and enjoy an unmatched coastal lifestyle, this is your opportunity. Join a growing organization that invests in its people, facilities, and leadership. Apply today and start your next chapter on Florida’s Emerald Coast. Pay: $150,000.00 - $180,000.00 per year Benefits: 401(k) Dental insurance Employee assistance program Employee discount Health insurance Life insurance Paid time off Relocation assistance Tuition reimbursement Vision insurance Work Location: In person