{"schemaVersion":"jobsearcher.job.v1","id":"ce1af5eb6c3867b942660f2c","url":"https://jobsearcher.com/jobs/ce1af5eb6c3867b942660f2c","canonicalUrl":"https://jobsearcher.com/jobs/ce1af5eb6c3867b942660f2c","title":"Senior Technical Support Engineer","description":"Job Description Summary\r\nA Vertica Senior Technical Support Engineer at Rocket Software delivers advanced Tier 3 Vertica support. They independently troubleshoot escalated issues, perform root cause analysis, and serve as mentors for junior engineers.\r\nA Vertica Senior Technical Support Engineer at Rocket Software provides advanced Tier 3 support for complex customer environments. This role involves independently troubleshooting escalated issues, performing detailed root cause analysis, and mentoring junior engineers to drive overall team effectiveness.\r\nIdeal Candidate\r\nStrong Linux Expertise: Deep understanding of Linux distributions (e.g., RHEL, CentOS, Ubuntu), including file systems, memory management, and package management.\r\nDatabase Proficiency: Advanced knowledge of SQL and data warehousing concepts.\r\nVertica Architecture Knowledge: Solid understanding of Vertica's columnar architecture, including projections, encoding, and compression techniques.\r\nAdvanced Troubleshooting Skills: Experience using Vertica Management Console and performance tuning tools to identify and resolve system bottlenecks.\r\nCloud & Storage Experience: Familiarity with cloud environments, particularly object storage technologies.\r\nSystems & Networking Knowledge: Understanding of TCP/IP networking and containerized environments such as Kubernetes.\r\nVertica Experience: Prior hands-on experience supporting or working with Vertica is strongly preferred.\r\nAnnual salary range for this position is between $89,000.00 - $120,150.00 gross before taxes.\r\nBenefits\r\nUnlimited Vacation Time as well as paid holidays and sick time\r\nHealth and Wellness coverage options for Rocketeers and dependents\r\nLife and disability coverage\r\nFidelity 401(k) and Roth Retirement Savings with matching contributions\r\nMonthly student debt benefit program\r\nTuition Reimbursement and Certificate Reimbursement Program opportunities\r\nLeadership and skills training opportunities\r\nEOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.\r\nRocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.\r\nAs part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process.\r\nIt is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.\r\nJ-18808-Ljbffr","company":"Rocket Software","rawCompany":"rocket software","city":"Dover","state":"DE","isRemote":false,"isActive":false,"createdAt":"2026-08-08T01:26:23.549Z","occupations":[{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1299.00","title":"Computer Occupations, All Other","slug":"computer-occupations-all-other"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Senior Technical Support Engineer","description":"Job Description Summary\r\nA Vertica Senior Technical Support Engineer at Rocket Software delivers advanced Tier 3 Vertica support. They independently troubleshoot escalated issues, perform root cause analysis, and serve as mentors for junior engineers.\r\nA Vertica Senior Technical Support Engineer at Rocket Software provides advanced Tier 3 support for complex customer environments. This role involves independently troubleshooting escalated issues, performing detailed root cause analysis, and mentoring junior engineers to drive overall team effectiveness.\r\nIdeal Candidate\r\nStrong Linux Expertise: Deep understanding of Linux distributions (e.g., RHEL, CentOS, Ubuntu), including file systems, memory management, and package management.\r\nDatabase Proficiency: Advanced knowledge of SQL and data warehousing concepts.\r\nVertica Architecture Knowledge: Solid understanding of Vertica's columnar architecture, including projections, encoding, and compression techniques.\r\nAdvanced Troubleshooting Skills: Experience using Vertica Management Console and performance tuning tools to identify and resolve system bottlenecks.\r\nCloud & Storage Experience: Familiarity with cloud environments, particularly object storage technologies.\r\nSystems & Networking Knowledge: Understanding of TCP/IP networking and containerized environments such as Kubernetes.\r\nVertica Experience: Prior hands-on experience supporting or working with Vertica is strongly preferred.\r\nAnnual salary range for this position is between $89,000.00 - $120,150.00 gross before taxes.\r\nBenefits\r\nUnlimited Vacation Time as well as paid holidays and sick time\r\nHealth and Wellness coverage options for Rocketeers and dependents\r\nLife and disability coverage\r\nFidelity 401(k) and Roth Retirement Savings with matching contributions\r\nMonthly student debt benefit program\r\nTuition Reimbursement and Certificate Reimbursement Program opportunities\r\nLeadership and skills training opportunities\r\nEOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.\r\nRocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.\r\nAs part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process.\r\nIt is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.\r\nJ-18808-Ljbffr","datePosted":"2026-08-08T01:26:23.549Z","dateModified":"2026-08-08T01:26:23.549Z","hiringOrganization":{"@type":"Organization","name":"Rocket Software","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Dover","addressRegion":"DE","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"ce1af5eb6c3867b942660f2c"},"url":"https://jobsearcher.com/jobs/ce1af5eb6c3867b942660f2c"}}