Community Coordinator

Riverbend; 996 unit Multi-family Residential Community- Indianapolis, IN (Castleton) Who we are Join a company where passion meets purpose. At Birge & Held (“B&H”), we're not just transforming multifamily housing—we're redefining it with energy and excitement. Our team embodies a culture of leadership at every level, fostering collaboration and a relentless commitment to our shared vision. We believe in the power of every individual to make a meaningful difference, shaping communities and lives through our core Purpose: "Investing in Communities to transform lives". At B&H, we live by our core values: Leadership at Every Level, empowering each team member to lead with initiative and responsibility; Passion for People, ensuring that genuine care and respect drive everything we do; and Always Learning, fostering an environment where curiosity and growth are embraced. If you're ready to bring your passion for people and learning to work every day, and to embrace the challenge of creating real impact, we invite you to join us on this journey. What we offer At Birge & Held, we are committed to building more than just a career; we cultivate a values-based culture where employees are encouraged to thrive personally and professionally. We offer competitive dental, vision, and health plans to ensure our employees and their families receive the care they need. Enjoy peace of mind with our 401K match plan, ensuring your future is as secure as your present. We provide coverage for both Long-Term Disability (LTD) and Short-Term Disability (STD), along with critical illness insurance, safeguarding you against unforeseen challenges. Embrace work-life balance with generous paid time off, including the unique perk of celebrating your birthday as a holiday. Benefit from employee discounts at Birge and held properties, making living expenses more affordable and convenient. Join an organization consistently recognized as one of the Top Workplaces in the USA, where your contributions are valued and celebrated. Experience an inclusive and positive company culture that fosters growth, creativity, and collaboration. The Role The Community Coordinator is primarily responsible for supervising & helping with the completion of the rehabilitation projects at our apartment communities, as well as coordinating projects which may include scheduling and providing assistance with office and maintenance administrative tasks. The Community Coordinator will report directly to Community Manager. What you will do Essential Duties and Responsibilities: Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments. Provide support in coordinating on-site activities of Company employees, sub-contractors, craftsmen, tradesmen and vendors to ensure that the Company’s goals and standards are met. Maintain a safe work environment, demonstrate that safety is a top priority. Coordinate daily activities by giving progress updates and communicating frequently with operations staff on daily activities. Perform other related duties and responsibilities as assigned. Set appointments, show apartments, certify potential residents and maintain a high percentage of occupancy. Perform primary duties using a computer system and must keep current on system changes. May coordinate the completion of resident renovations and maintenance work orders. Maintain positive customer relations with current and prospective residents. Enforce response procedures regarding resident concerns such as; work order requests, noise complaints, etc. Develop and maintain positive relations with tenants, contractors, local community and groups or associations. Communicate important information to residents with well-written and professional notices. Carry out other duties as assigned by the Community Manager or other Leadership staff. Ensure renewal offers are sent according to policy and are accurate, follow up on all offers to meet set retention goals. Demonstrate effective communication skills when answering telephones or interacting with residents. What you will need Skills and Competencies Above average oral communication skills. Flexibility to work across the portfolio at various properties. You need to have the ability to give direction, adapt to change, establish relationships, build consensus, anticipate roadblocks, and work in a team environment. Able to multi-task and prioritize work orders. Exhibit strong attention to detail. Able to perform at high levels in fast paced work environment and successfully adapt to changing priorities and work demand. Able to think logically to troubleshoot, analyze situations, and make sound business decisions. Must be able to communicate effectively in the organization, both verbally and in writing. A complete understanding of Fair Housing... Education and Experience Must possess a valid driver's license at time of hire and maintain thereafter as a term and condition of continued employment. Experience in residential property maintenance is beneficial • Ability to multi-task and prioritize. Exhibit strong attention to detail. Birge & Held is an Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce. #INDLP