{"schemaVersion":"jobsearcher.job.v1","id":"cde2b570c137aa09fbe1d09f","url":"https://jobsearcher.com/jobs/cde2b570c137aa09fbe1d09f","canonicalUrl":"https://jobsearcher.com/jobs/cde2b570c137aa09fbe1d09f","title":"Technical Support Associate","description":"Job Title: Service Desk AnalystLocation: Plano, TXWork Mode: Remote Pay rate - $16.00/HR USD and BenefitsJob details:Seeking a professional with a minimum of 12-18 months of Service Desk experience. Ideal applicants have the following qualifications and experience.Possible career progression for right candidates.Qualifications:·Excellent Customer Service/Phone Skills·Excellent Communication Skills - both written and verbal·Tier 1 support for Enterprise/IT applications·Experience of working within ServiceNow·Understanding of ITIL practices·Willingness to work in a 24/7 environment.Responsibilities:·To deliver a Tier 1 support service via the Service Desk, receiving incidents and service requests from various routes including telephone, web, and chat.·Actively troubleshoot to identify, assess, record, resolve and/or escalate incidents and service requests ensuring they are handled within an agreed time limit, within agreed processes and in a professional and customer sensitive manner.·Ensure Customer Service Level Agreements are met or exceeded.·Respond to customer enquiries in a timely and efficient manner.·Ensure appropriate documentation of the interaction on the customer’s account in the prescribed format.·Execute transactions as per prescribed guidelines and timelines.·Ensure customer/user confidentiality and data protection at all times.","company":"Tech Mahindra","rawCompany":"tech mahindra","city":"Oglesby","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-07-30T11:04:32.030Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Associate","description":"Job Title: Service Desk AnalystLocation: Plano, TXWork Mode: Remote Pay rate - $16.00/HR USD and BenefitsJob details:Seeking a professional with a minimum of 12-18 months of Service Desk experience. Ideal applicants have the following qualifications and experience.Possible career progression for right candidates.Qualifications:·Excellent Customer Service/Phone Skills·Excellent Communication Skills - both written and verbal·Tier 1 support for Enterprise/IT applications·Experience of working within ServiceNow·Understanding of ITIL practices·Willingness to work in a 24/7 environment.Responsibilities:·To deliver a Tier 1 support service via the Service Desk, receiving incidents and service requests from various routes including telephone, web, and chat.·Actively troubleshoot to identify, assess, record, resolve and/or escalate incidents and service requests ensuring they are handled within an agreed time limit, within agreed processes and in a professional and customer sensitive manner.·Ensure Customer Service Level Agreements are met or exceeded.·Respond to customer enquiries in a timely and efficient manner.·Ensure appropriate documentation of the interaction on the customer’s account in the prescribed format.·Execute transactions as per prescribed guidelines and timelines.·Ensure customer/user confidentiality and data protection at all times.","datePosted":"2026-07-30T11:04:32.030Z","dateModified":"2026-07-30T11:04:32.030Z","hiringOrganization":{"@type":"Organization","name":"Tech Mahindra","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Oglesby","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"cde2b570c137aa09fbe1d09f"},"url":"https://jobsearcher.com/jobs/cde2b570c137aa09fbe1d09f"}}