{"schemaVersion":"jobsearcher.job.v1","id":"cdbe195a83d05e2fb727ca3e","url":"https://jobsearcher.com/jobs/cdbe195a83d05e2fb727ca3e","canonicalUrl":"https://jobsearcher.com/jobs/cdbe195a83d05e2fb727ca3e","title":"Technical Support Specialist","description":"Description:\nTechnical support specialist\nVIVA USA Inc. is seeking a dynamic and experienced technical support specialist. The ideal candidate will have a strong knowledge in troubleshoot and resolve technical issues. Your technical expertise and problem-solving skills will be essential in helping the coworkers perform their task effectively\nCore Job Responsibilities:\n1. Diagnose and troubleshoot hardware and software issues.\n2. Troubleshooting windows systems/mac Operating systems\n3. Troubleshooting of windows server issues\n4. Develop and maintain knowledge base articles and user documentation.\n5. Stay up-to-date with product updates, features, and industry trends.\nQualifications:\nA+ certification, MCP certification or CompTIA Network, CompTIA A+ or CompTIA Security or Help Desk Institute (HDI) Certifications or Cisco certified Technician or anything equivalent\nBasic understanding of AWS and Azure\nStrong knowledge of specific technologies, software, or systems relevant to the role\nExperience in diagnosing and troubleshooting hardware and software issues.\nExcellent problem-solving and analytical skills.\nStrong verbal and written communication skills.\nAbility to work independently and as part of a team.\nPreferred Qualifications:\nPreferrably Bachelor of Science (BS) in Computer Information Systems or Bachelor of Science (BS) in Information Technology or Bachelor of Science (BS) in Computer Science or Bachelor of Engineering (BEng) in Computer Engineering or Bachelor of Technology (BTech) in Information Technology\nNote:\nPart Time (Permanent)\nThis person will need to be in the office all 5 days\nJob Type: Contract\nPay: $22.00 - $23.00 per hour\nExpected hours: 40 per week\nSchedule:\n8 hour shift\nWork Location: In person","company":"Corelleaf Design Studio","rawCompany":"corelleaf design studio","city":"Rolling Meadows","state":"IL","isRemote":false,"isActive":false,"createdAt":"2026-04-12T21:21:09.397Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Specialist","description":"Description:\nTechnical support specialist\nVIVA USA Inc. is seeking a dynamic and experienced technical support specialist. The ideal candidate will have a strong knowledge in troubleshoot and resolve technical issues. Your technical expertise and problem-solving skills will be essential in helping the coworkers perform their task effectively\nCore Job Responsibilities:\n1. Diagnose and troubleshoot hardware and software issues.\n2. Troubleshooting windows systems/mac Operating systems\n3. Troubleshooting of windows server issues\n4. Develop and maintain knowledge base articles and user documentation.\n5. Stay up-to-date with product updates, features, and industry trends.\nQualifications:\nA+ certification, MCP certification or CompTIA Network, CompTIA A+ or CompTIA Security or Help Desk Institute (HDI) Certifications or Cisco certified Technician or anything equivalent\nBasic understanding of AWS and Azure\nStrong knowledge of specific technologies, software, or systems relevant to the role\nExperience in diagnosing and troubleshooting hardware and software issues.\nExcellent problem-solving and analytical skills.\nStrong verbal and written communication skills.\nAbility to work independently and as part of a team.\nPreferred Qualifications:\nPreferrably Bachelor of Science (BS) in Computer Information Systems or Bachelor of Science (BS) in Information Technology or Bachelor of Science (BS) in Computer Science or Bachelor of Engineering (BEng) in Computer Engineering or Bachelor of Technology (BTech) in Information Technology\nNote:\nPart Time (Permanent)\nThis person will need to be in the office all 5 days\nJob Type: Contract\nPay: $22.00 - $23.00 per hour\nExpected hours: 40 per week\nSchedule:\n8 hour shift\nWork Location: In person","datePosted":"2026-04-12T21:21:09.397Z","dateModified":"2026-04-12T21:21:09.397Z","hiringOrganization":{"@type":"Organization","name":"Corelleaf Design Studio","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Rolling Meadows","addressRegion":"IL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"cdbe195a83d05e2fb727ca3e"},"url":"https://jobsearcher.com/jobs/cdbe195a83d05e2fb727ca3e"}}