{"schemaVersion":"jobsearcher.job.v1","id":"cda9325194e9236f47847a67","url":"https://jobsearcher.com/jobs/cda9325194e9236f47847a67","canonicalUrl":"https://jobsearcher.com/jobs/cda9325194e9236f47847a67","title":"Tech Support Analyst 2","description":"Tech Support Analyst 2\r\nLocation: Culpeper, VA 22701 (100% ON SITE – Assigned VDOT Culpeper District)\r\nRequirements: Must possess a valid driver's license – will drive a state vehicle.\r\nThis position is responsible for providing agency-specific end user support throughout the state of Virginia, with a primary focus on the VDOT Culpeper District. The role requires hands-on, onsite assistance and regular interaction with end users to resolve technical issues and ensure smooth operation of IT systems.\r\nKey Responsibilities\r\nProvide front-line support to end users, including troubleshooting hardware and software issues across desktops, laptops, and wireless devices.\r\nManage help desk tickets using tracking and reporting tools; elevate issues as needed and communicate resolutions in a timely and professional manner.\r\nSupport Microsoft Desktop products including Windows OS, SharePoint, MS Office Suite, and MS Teams.\r\nDeliver outstanding customer service with a strong \"customer-first\" approach.\r\nMaintain accurate documentation of incidents, resolutions, and asset management.\r\nAssist in the installation, maintenance, and troubleshooting of network cabling infrastructure, including Ethernet cabling (Cat6/Cat6a) and patch panel terminations.\r\nSupport the setup and testing of network drops, cable labeling, and physical connectivity checks.\r\nCollaborate with senior technicians and network engineers on small-scale cabling projects and office relocations.\r\nMaintain organization and inventory of cabling tools, equipment, and supplies.\r\nDrive a state vehicle to various locations within the assigned region for onsite support.\r\nQualifications\r\nValid driver's license (required).\r\nExcellent verbal and written communication skills.\r\nAbility to work independently in a field environment and manage multiple priorities.\r\nFamiliarity with basic network concepts and a willingness to learn structured cabling standards.\r\nPrior experience with IT support, help desk systems, or customer service preferred.\r\nJ-18808-Ljbffr","company":"Software Technology","rawCompany":"software technology","city":"Culpeper","state":"VA","isRemote":false,"isActive":false,"createdAt":"2026-07-04T02:46:40.467Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"921190","title":"Other General Government Support","slug":"other-general-government-support"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Tech Support Analyst 2","description":"Tech Support Analyst 2\r\nLocation: Culpeper, VA 22701 (100% ON SITE – Assigned VDOT Culpeper District)\r\nRequirements: Must possess a valid driver's license – will drive a state vehicle.\r\nThis position is responsible for providing agency-specific end user support throughout the state of Virginia, with a primary focus on the VDOT Culpeper District. The role requires hands-on, onsite assistance and regular interaction with end users to resolve technical issues and ensure smooth operation of IT systems.\r\nKey Responsibilities\r\nProvide front-line support to end users, including troubleshooting hardware and software issues across desktops, laptops, and wireless devices.\r\nManage help desk tickets using tracking and reporting tools; elevate issues as needed and communicate resolutions in a timely and professional manner.\r\nSupport Microsoft Desktop products including Windows OS, SharePoint, MS Office Suite, and MS Teams.\r\nDeliver outstanding customer service with a strong \"customer-first\" approach.\r\nMaintain accurate documentation of incidents, resolutions, and asset management.\r\nAssist in the installation, maintenance, and troubleshooting of network cabling infrastructure, including Ethernet cabling (Cat6/Cat6a) and patch panel terminations.\r\nSupport the setup and testing of network drops, cable labeling, and physical connectivity checks.\r\nCollaborate with senior technicians and network engineers on small-scale cabling projects and office relocations.\r\nMaintain organization and inventory of cabling tools, equipment, and supplies.\r\nDrive a state vehicle to various locations within the assigned region for onsite support.\r\nQualifications\r\nValid driver's license (required).\r\nExcellent verbal and written communication skills.\r\nAbility to work independently in a field environment and manage multiple priorities.\r\nFamiliarity with basic network concepts and a willingness to learn structured cabling standards.\r\nPrior experience with IT support, help desk systems, or customer service preferred.\r\nJ-18808-Ljbffr","datePosted":"2026-07-04T02:46:40.467Z","dateModified":"2026-07-04T02:46:40.467Z","hiringOrganization":{"@type":"Organization","name":"Software Technology","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Culpeper","addressRegion":"VA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"cda9325194e9236f47847a67"},"url":"https://jobsearcher.com/jobs/cda9325194e9236f47847a67"}}