{"schemaVersion":"jobsearcher.job.v1","id":"cda4c6d87fd41a6e7f0a7efb","url":"https://jobsearcher.com/jobs/cda4c6d87fd41a6e7f0a7efb","canonicalUrl":"https://jobsearcher.com/jobs/cda4c6d87fd41a6e7f0a7efb","title":"Case Manager","description":"Organization Overview\nEstablished in 1993, Operation Dignity is a nonprofit organization providing housing and supportive services for homeless veterans, veteran families and homeless populations in Alameda County. Operation Dignity operates emergency, transitional and permanent supportive housing programs in Alameda, Berkeley and Oakland. We create pathways to housing for, and with, the most vulnerable members of our community. .\nPosition Summary\nThis is an onsite position, based at a permanent supportive housing community in San Leandro, and will carry a caseload of 31 households 28 of which will have a veteran as head-of-household, and 3 of which may or may not have a veteran as head-of-household. The Case Manager will work directly with clients to reach personal goals or meet specific challenges as outlined in an Individualized Services Plan (ISP), and will offer group workshops and activities to develop skills and help strengthen support networks as they build inclusive communities and stabilize in housing.\nDuties will include planning and organizing community events; case managing a caseload of formerly homeless individuals, providing support with individual resident needs such as referrals, benefits application assistance; connection to transit resources, building resident engagement and leadership opportunities, and addressing resident needs.\nKey Duties and Responsibilities:\nKey Duties and Responsibilities:\nCase Management\nEngage clients to develop an Individualized Services Plan, identifying action steps needed to achieve their goals and maintain housing stability. Monitor client progress towards their self-sufficiency and housing stability.\nDevelop a trusting relationship with and create a safe foundation for clients to envision positive change, seek support and achieve their goals. Maintain respectful, caring, ethical and empowering relationships with all clients.\nProvide consistent and trauma-informed case management counseling with residents. Facilitate resident meetings and offer life skills training/education programs. Case manager will work with clients as needed to provide housing stability assistance to maintain housing.\nCoordinate with community-based partners to ensure residents receive comprehensive services, including: mental health, legal assistance, entitlement benefits, health care, substance abuse treatment, job training and serving as an advocate or liaison to other organizations on behalf of clients as needed.\nConnected residents to emergency rental assistance programs, including security deposit assistance when needed.\nIntervene in crisis situations to help deescalate clients, promote positive solutions and reestablish stability. Inform supervisors and service providers of crisis matters in a timely manner.\nProvide early intervention, intensive support and mediation to foster a successful stay and ensure community stability.\nAdvocate on behalf of clients to promote compliance with property guidelines.\nWork with Property Management staff towards common goals of resident engagement, housing stability, and property and neighborhood safety.\nWork with Property Management on resident referrals, rental assistant needs, lease violations and host joint community meetings.\nParticipate in meetings with site partners, as requested.\nOther duties as assigned.\nStaff Development and Organizational Culture\nParticipate in regular supervision sessions to enhance skills and safeguard personal health and wellness.\nParticipate in strategic planning and team-building sessions, as requested.\nOther duties as assigned.\nWork with Staff, Residents and Community Organizations\nDevelop a comprehensive understanding of clients (conduct needs assessments, community meetings, etc.) to guide them towards appropriate services and resources, and offer them the opportunity to assist their community.\nWork collaboratively with clients to develop a plan towards developing and strengthening life and leadership skills.\nDevelop and maintain a comprehensive list of resources (employment, education, social service agencies etc.) available in the community for clients’ benefit.\nDevelop effective working partnerships with religious, educational, and community groups and institutions to leverage resources and in order to provide clients access to services.\nParticipate in and/or lead activities with partner agencies that build professional capacity and enhance working relationships.\nRecruit, manage and utilize volunteers to meet the program and service needs of clients.\nWork collaboratively with others in a team environment, respecting and valuing the perspectives and contributions of others.\nMotivate individuals and groups to actively participate and take leadership in efforts to improve the community and increase self-determination.\nAccurately identify/assess resident assets and needs in order to connect them effectively to resources and help them set personal goals.\nEffectively organize and facilitate meetings and community gatherings.\nOther duties as assigned.\nCommunications and Record-Keeping\nMaintain thorough, accurate and up-to-date files, including progress notes, case plans, audits and other pertinent documentation regarding services for each client. Input case notes and supportive services provided for each client in Salesforce and the Homeless Management Information System (HMIS).\nEvaluate and report outcomes of programs and services on a monthly basis as required.\nMaintain professional relationships/boundaries with clients and co-workers, while maintaining a strict level of confidentiality. Discuss clients in a private setting only to support their goals.\nProvide support to Property Management in the orientation of new residents and recertification of existing residents.\n· Engage in effective and respectful communications clients and community partners.\nOther duties as assigned.\nREQUIRED KNOWLEDGE, SKILLS & ABILITIES:\nAssociate's or Bachelor's degree preferred. Minimum three years of case management experience, including providing direct services to individuals who are homeless, living with disabilities, or economically marginalized.\nCultural competency, with ability to maintain effective professional relationships with a culturally and racially diverse group staff and clients.\nStrong verbal, written and communication skills.\nStrong ability to record client progress and fulfill documentation requirements.\nAbility to bring compassion, patience, tenacity and dedication to the homeless community.\nAbility to motivate and build resident involvement and participation.\nSelf-starter and self-motivated, able to take initiative on behalf of clients.\nTeam player, able to contribute to positive and harmonious relationships with other staff.\nAbility to work with people with mental health, disabilities, substance abuse, and sensitive personal issues.\nMaintain professional boundaries while building trusting relationships with residents and staff.\nDemonstrate exceptional customer service skills to all residents, staff and partner agencies.\nAbility to maintain confidentiality and manage personal boundaries in a social service environment.\nProficiency with Word, Excel, Outlook and Internet-based research and communication.\nPrevious experience with HMIS, Salesforce, or other client databases a plus.\nWillingness to undertake a flexible work schedule as needed, attending occasional night/weekend activities.\nPhysical Demands:\nAbility to lift, carry, push, and/or pull objects weighing up to 50 pounds.\nAbility to frequently go up and down stairs.\nAbility to stand, walk, and sit for extended periods as required to perform essential job functions.\nReasonable accommodations may be available for individuals with disabilities to perform the essential functions of the job\nOperation Dignity is an Equal Opportunity Employer.\nJob Type: Full-time\nPay: $29.00 - $30.00 per hour\nBenefits:\n401(k)\nDental insurance\nEmployee assistance program\nHealth insurance\nLife insurance\nPaid time off\nVision insurance\nApplication Question(s):\nWe appreciate your interest in joining our team! Due to the high volume of applications we receive, we’re only able to contact candidates whose qualifications best match the requirements of the position. If you meet the qualifications, we will be in touch to discuss next steps. Thank you for your understanding.\nEmployment Relationship Disclosure\nTo help ensure appropriate reporting relationships, please disclose if you have a relative, household member, or close personal relationship with anyone currently employed by the organization.\nIf yes, please provide the employee’s name and department: __________\n\"Candidates with 3 to 5 years of Case management experience will be considered as an equivalent to a formal degree. A bachelor's degree would be regarded favorably.”\nNote:- This position requires to work one weekend day.\nEducation:\nBachelor's (Preferred)\nExperience:\nCase management: 1 year (Required)\nWork Location: In person","company":"Operation Dignity","rawCompany":"operation dignity","city":"San Leandro","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-08-06T15:43:07.808Z","occupations":[{"code":"11-9151.00","title":"Social and Community Service Managers","slug":"social-and-community-service-managers"},{"code":"21-1099.00","title":"Community and Social Service Specialists, All Other","slug":"community-and-social-service-specialists-all-other"},{"code":"21-1093.00","title":"Social and Human Service Assistants","slug":"social-and-human-service-assistants"}],"industries":[{"code":"624229","title":"Other Community Housing Services","slug":"other-community-housing-services"},{"code":"624190","title":"Other Individual and Family Services","slug":"other-individual-and-family-services"},{"code":"624221","title":"Temporary Shelters","slug":"temporary-shelters"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Case Manager","description":"Organization Overview\nEstablished in 1993, Operation Dignity is a nonprofit organization providing housing and supportive services for homeless veterans, veteran families and homeless populations in Alameda County. Operation Dignity operates emergency, transitional and permanent supportive housing programs in Alameda, Berkeley and Oakland. We create pathways to housing for, and with, the most vulnerable members of our community. .\nPosition Summary\nThis is an onsite position, based at a permanent supportive housing community in San Leandro, and will carry a caseload of 31 households 28 of which will have a veteran as head-of-household, and 3 of which may or may not have a veteran as head-of-household. The Case Manager will work directly with clients to reach personal goals or meet specific challenges as outlined in an Individualized Services Plan (ISP), and will offer group workshops and activities to develop skills and help strengthen support networks as they build inclusive communities and stabilize in housing.\nDuties will include planning and organizing community events; case managing a caseload of formerly homeless individuals, providing support with individual resident needs such as referrals, benefits application assistance; connection to transit resources, building resident engagement and leadership opportunities, and addressing resident needs.\nKey Duties and Responsibilities:\nKey Duties and Responsibilities:\nCase Management\nEngage clients to develop an Individualized Services Plan, identifying action steps needed to achieve their goals and maintain housing stability. Monitor client progress towards their self-sufficiency and housing stability.\nDevelop a trusting relationship with and create a safe foundation for clients to envision positive change, seek support and achieve their goals. Maintain respectful, caring, ethical and empowering relationships with all clients.\nProvide consistent and trauma-informed case management counseling with residents. Facilitate resident meetings and offer life skills training/education programs. Case manager will work with clients as needed to provide housing stability assistance to maintain housing.\nCoordinate with community-based partners to ensure residents receive comprehensive services, including: mental health, legal assistance, entitlement benefits, health care, substance abuse treatment, job training and serving as an advocate or liaison to other organizations on behalf of clients as needed.\nConnected residents to emergency rental assistance programs, including security deposit assistance when needed.\nIntervene in crisis situations to help deescalate clients, promote positive solutions and reestablish stability. Inform supervisors and service providers of crisis matters in a timely manner.\nProvide early intervention, intensive support and mediation to foster a successful stay and ensure community stability.\nAdvocate on behalf of clients to promote compliance with property guidelines.\nWork with Property Management staff towards common goals of resident engagement, housing stability, and property and neighborhood safety.\nWork with Property Management on resident referrals, rental assistant needs, lease violations and host joint community meetings.\nParticipate in meetings with site partners, as requested.\nOther duties as assigned.\nStaff Development and Organizational Culture\nParticipate in regular supervision sessions to enhance skills and safeguard personal health and wellness.\nParticipate in strategic planning and team-building sessions, as requested.\nOther duties as assigned.\nWork with Staff, Residents and Community Organizations\nDevelop a comprehensive understanding of clients (conduct needs assessments, community meetings, etc.) to guide them towards appropriate services and resources, and offer them the opportunity to assist their community.\nWork collaboratively with clients to develop a plan towards developing and strengthening life and leadership skills.\nDevelop and maintain a comprehensive list of resources (employment, education, social service agencies etc.) available in the community for clients’ benefit.\nDevelop effective working partnerships with religious, educational, and community groups and institutions to leverage resources and in order to provide clients access to services.\nParticipate in and/or lead activities with partner agencies that build professional capacity and enhance working relationships.\nRecruit, manage and utilize volunteers to meet the program and service needs of clients.\nWork collaboratively with others in a team environment, respecting and valuing the perspectives and contributions of others.\nMotivate individuals and groups to actively participate and take leadership in efforts to improve the community and increase self-determination.\nAccurately identify/assess resident assets and needs in order to connect them effectively to resources and help them set personal goals.\nEffectively organize and facilitate meetings and community gatherings.\nOther duties as assigned.\nCommunications and Record-Keeping\nMaintain thorough, accurate and up-to-date files, including progress notes, case plans, audits and other pertinent documentation regarding services for each client. Input case notes and supportive services provided for each client in Salesforce and the Homeless Management Information System (HMIS).\nEvaluate and report outcomes of programs and services on a monthly basis as required.\nMaintain professional relationships/boundaries with clients and co-workers, while maintaining a strict level of confidentiality. Discuss clients in a private setting only to support their goals.\nProvide support to Property Management in the orientation of new residents and recertification of existing residents.\n· Engage in effective and respectful communications clients and community partners.\nOther duties as assigned.\nREQUIRED KNOWLEDGE, SKILLS & ABILITIES:\nAssociate's or Bachelor's degree preferred. Minimum three years of case management experience, including providing direct services to individuals who are homeless, living with disabilities, or economically marginalized.\nCultural competency, with ability to maintain effective professional relationships with a culturally and racially diverse group staff and clients.\nStrong verbal, written and communication skills.\nStrong ability to record client progress and fulfill documentation requirements.\nAbility to bring compassion, patience, tenacity and dedication to the homeless community.\nAbility to motivate and build resident involvement and participation.\nSelf-starter and self-motivated, able to take initiative on behalf of clients.\nTeam player, able to contribute to positive and harmonious relationships with other staff.\nAbility to work with people with mental health, disabilities, substance abuse, and sensitive personal issues.\nMaintain professional boundaries while building trusting relationships with residents and staff.\nDemonstrate exceptional customer service skills to all residents, staff and partner agencies.\nAbility to maintain confidentiality and manage personal boundaries in a social service environment.\nProficiency with Word, Excel, Outlook and Internet-based research and communication.\nPrevious experience with HMIS, Salesforce, or other client databases a plus.\nWillingness to undertake a flexible work schedule as needed, attending occasional night/weekend activities.\nPhysical Demands:\nAbility to lift, carry, push, and/or pull objects weighing up to 50 pounds.\nAbility to frequently go up and down stairs.\nAbility to stand, walk, and sit for extended periods as required to perform essential job functions.\nReasonable accommodations may be available for individuals with disabilities to perform the essential functions of the job\nOperation Dignity is an Equal Opportunity Employer.\nJob Type: Full-time\nPay: $29.00 - $30.00 per hour\nBenefits:\n401(k)\nDental insurance\nEmployee assistance program\nHealth insurance\nLife insurance\nPaid time off\nVision insurance\nApplication Question(s):\nWe appreciate your interest in joining our team! Due to the high volume of applications we receive, we’re only able to contact candidates whose qualifications best match the requirements of the position. If you meet the qualifications, we will be in touch to discuss next steps. Thank you for your understanding.\nEmployment Relationship Disclosure\nTo help ensure appropriate reporting relationships, please disclose if you have a relative, household member, or close personal relationship with anyone currently employed by the organization.\nIf yes, please provide the employee’s name and department: __________\n\"Candidates with 3 to 5 years of Case management experience will be considered as an equivalent to a formal degree. A bachelor's degree would be regarded favorably.”\nNote:- This position requires to work one weekend day.\nEducation:\nBachelor's (Preferred)\nExperience:\nCase management: 1 year (Required)\nWork Location: In person","datePosted":"2026-08-06T15:43:07.808Z","dateModified":"2026-08-06T15:43:07.808Z","hiringOrganization":{"@type":"Organization","name":"Operation Dignity","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"San Leandro","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"cda4c6d87fd41a6e7f0a7efb"},"url":"https://jobsearcher.com/jobs/cda4c6d87fd41a6e7f0a7efb"}}