{"schemaVersion":"jobsearcher.job.v1","id":"cd8bd657441afbdde74fb3da","url":"https://jobsearcher.com/jobs/cd8bd657441afbdde74fb3da","canonicalUrl":"https://jobsearcher.com/jobs/cd8bd657441afbdde74fb3da","title":"Technical Support Representative","description":"We are seeking a Technical Support Representative responsible for providing phone support to our customers for products and services we sell, including software and hardware.\nThis includes ID card printers, ID design software, electronic access control hardware and software, printer drivers, related software to create IDs, and peripheral hardware such as signature pads and other ID & access control hardware. Functions include assisting customers (end users, installers) with installing, diagnosing, repairing, maintaining, and upgrading all hardware and software.\nThis person should be highly motivated and have excellent interpersonal and customer service skills. The candidate must have excellent customer service and problem-solving skills with the ability to work independently in a fast-paced environment, as well as create effective working relationships with all internal stakeholders (sales, operations) and external end users/customers\nWhat You’ll do:\nFoster a positive customer experience through a professional, engaging, and approachable attitude.\nApply troubleshooting and problem-solving skills to resolve technical issues with technical ID creation and electronic access control solutions.\nProvide timely and accurate status updates to customers and internal stakeholders, and communicate needs and expectations of customers to internal stakeholders.\nSupport procedures and policies, including documenting technical support cases in relevant systems and ensuring all relevant communication, documents, and files related to the case are accurately archived.\nActively participate in and contribute to internal technical support efforts and special projects, including training new technicians and testing new products.\nStrive to continuously enhance knowledge of Levata’s products, processes, and policies.\nEscalate support cases not within own skill sets in a timely and effective manner.\nOccasional travel to our other domestic office locations may be required.\nWhat You’ll Need:\nEducation/Experience\n2+ years' experience in a technical field.\nGood technical understanding and practical experience with Microsoft Windows operating systems, including a strong understanding of IP networking technologies.\nWork experience in external hardware and software support.\nStrong analytical skills and an aptitude for creative problem-solving.\nExcellent English written and oral communication skills required.\nProficiency in Spanish, including strong writing skills, desired.\nExperience with electronic access control systems, including hardware such as access control panels or latching mechanisms preferred.\nExperience with low voltage systems (security, alarm, fire, CCTV cameras, communication, networking) or as a locksmith desired.\nSkills:\nUnderstanding of basic PC and/or Mac functions.\nAbility to work with computers and software.\nStrong oral and written communication skills, with excellent interpersonal skills.\nWorking knowledge of electronic circuit and wiring diagrams.\nAbility to manage challenging assignments with a 'can do' attitude and expect a positive outcome.\nConfident in own capabilities.\nBelief that persistence and hard work yield results.\nStrong analytical problem-solving capabilities.\nTeam player, open-minded, and willing to share information with others.\nStrives for continuous self-improvement and is open to constructive feedback.\nStrong conflict resolution skills and experience dealing with and recovering from difficult customer situations.\nMulti-task oriented, calm, polite, clear, articulate, positive, and friendly.\nAbility to exercise discretion and independent judgment with important matters.","company":"Levata","rawCompany":"levata","city":"Miami","state":"FL","isRemote":false,"isActive":false,"createdAt":"2026-04-12T20:44:53.416Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"41-4011.00","title":"Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products","slug":"sales-representatives-wholesale-and-manufacturing-technical-and-scientific-products"}],"industries":[{"code":"811210","title":"Electronic and Precision Equipment Repair and Maintenance","slug":"electronic-and-precision-equipment-repair-and-maintenance"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"561621","title":"Security Systems Services (except Locksmiths)","slug":"security-systems-services-except-locksmiths"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Representative","description":"We are seeking a Technical Support Representative responsible for providing phone support to our customers for products and services we sell, including software and hardware.\nThis includes ID card printers, ID design software, electronic access control hardware and software, printer drivers, related software to create IDs, and peripheral hardware such as signature pads and other ID & access control hardware. Functions include assisting customers (end users, installers) with installing, diagnosing, repairing, maintaining, and upgrading all hardware and software.\nThis person should be highly motivated and have excellent interpersonal and customer service skills. The candidate must have excellent customer service and problem-solving skills with the ability to work independently in a fast-paced environment, as well as create effective working relationships with all internal stakeholders (sales, operations) and external end users/customers\nWhat You’ll do:\nFoster a positive customer experience through a professional, engaging, and approachable attitude.\nApply troubleshooting and problem-solving skills to resolve technical issues with technical ID creation and electronic access control solutions.\nProvide timely and accurate status updates to customers and internal stakeholders, and communicate needs and expectations of customers to internal stakeholders.\nSupport procedures and policies, including documenting technical support cases in relevant systems and ensuring all relevant communication, documents, and files related to the case are accurately archived.\nActively participate in and contribute to internal technical support efforts and special projects, including training new technicians and testing new products.\nStrive to continuously enhance knowledge of Levata’s products, processes, and policies.\nEscalate support cases not within own skill sets in a timely and effective manner.\nOccasional travel to our other domestic office locations may be required.\nWhat You’ll Need:\nEducation/Experience\n2+ years' experience in a technical field.\nGood technical understanding and practical experience with Microsoft Windows operating systems, including a strong understanding of IP networking technologies.\nWork experience in external hardware and software support.\nStrong analytical skills and an aptitude for creative problem-solving.\nExcellent English written and oral communication skills required.\nProficiency in Spanish, including strong writing skills, desired.\nExperience with electronic access control systems, including hardware such as access control panels or latching mechanisms preferred.\nExperience with low voltage systems (security, alarm, fire, CCTV cameras, communication, networking) or as a locksmith desired.\nSkills:\nUnderstanding of basic PC and/or Mac functions.\nAbility to work with computers and software.\nStrong oral and written communication skills, with excellent interpersonal skills.\nWorking knowledge of electronic circuit and wiring diagrams.\nAbility to manage challenging assignments with a 'can do' attitude and expect a positive outcome.\nConfident in own capabilities.\nBelief that persistence and hard work yield results.\nStrong analytical problem-solving capabilities.\nTeam player, open-minded, and willing to share information with others.\nStrives for continuous self-improvement and is open to constructive feedback.\nStrong conflict resolution skills and experience dealing with and recovering from difficult customer situations.\nMulti-task oriented, calm, polite, clear, articulate, positive, and friendly.\nAbility to exercise discretion and independent judgment with important matters.","datePosted":"2026-04-12T20:44:53.416Z","dateModified":"2026-04-12T20:44:53.416Z","hiringOrganization":{"@type":"Organization","name":"Levata","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Miami","addressRegion":"FL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"cd8bd657441afbdde74fb3da"},"url":"https://jobsearcher.com/jobs/cd8bd657441afbdde74fb3da"}}