{"schemaVersion":"jobsearcher.job.v1","id":"cd7acd81054141c3f90d5cb9","url":"https://jobsearcher.com/jobs/cd7acd81054141c3f90d5cb9","canonicalUrl":"https://jobsearcher.com/jobs/cd7acd81054141c3f90d5cb9","title":"Service Representative - Remote","description":"This is a remote position.\n\nWe are excited to share that S3 was named a Top Workplace of 2022 through the Baltimore Sun and 2023 Top Workplace in the USA as well as for leadership. Our commitment to teamwork and a positive attitude enables us to deliver service that generates quality results for our partners. If you join our team, we’ll invest in your learning and development through training programs designed to power your success.\nS3 is a Credit Union Service Organization (CUSO) which is an organization, owned by credit unions. We serve credit unions by supporting their operations and delivering world class service. We support the credit union members with their loans, deposits and other financial needs to achieve their goals.\n\nS3 STAR Values:\nService\nTeamwork\nAttitude\nResults\nThe Service Representative will respond to member inquires via telephone regarding membership, banking products, services and rates while providing friendly, accurate and speedy service. He/she will also resolve member issues timely and thoroughly, seeking to exceed member expectations on every call. The position will utilize knowledge of products, data systems and web based applications to provide information and remedy member service issues.\nHigher level responsibilities will also include the following: Responding to online banking and bill payment inquiries; troubleshoot connectivity issues for online banking and bill payment; resolve ID/password access issues; prepare professionally written responses to email inquiries, ensuring that the member’s response is completed within established timeframes; research and resolve member bill payment issues within service level agreement standards. We will also partner with business partners to resolve member disputes and educate members about bill payment functionality for future use. Service Representatives will also be expected to complete all required compliance documentation for wire transfer requests in order to minimize potential fraud. Successful representatives may also be asked to act in a mentor capacity for newly hired representatives.\nESSENTIAL DUTIES AD RESPONSIBILITIES\nRespond to member and potential member phone inquiries on membership, products and services.\nNavigate system applications as needed to resolve inquiries.\nProvide timely, friendly, and accurate service in building member relationships; determine member eligibility; provide guidance to members in order to meet their financial needs.\nAccurately verify, document, and process all member transactions.\nPrioritize workload based on mandatory requirements and member service level agreements.\nSafeguard member accounts and information for privacy and accuracy.\nResolve complaints by communicating with other departments and/or partners as needed.\nProvide extraordinary service by resolving problems thoroughly.\nPerform and process account maintenance, fulfillment requests, research requests, etc.\nWork in collaboration with other team members.\nRecognize and escalate issues.\nEmail Inquiries: respond to, resolve and troubleshoot members’ questions /issues. Adhere to response time and quality goals.\nBill Payment: research and resolve complex payment issues. Interact with vendors, payees and members to research issues. Uncover root cause of problems, correct accounts and communicate actions taken to members. Educate members on proper use of service.\nOther duties as assigned.\nQUALIFICATIONS\nMinimum of 2 years of Financial Institution or Customer Service experience\nCollege degree preferred or relevant work experience may be considered\nBasic computer knowledge in Microsoft environment and internet\nStrong analytical skills with a high degree of accuracy\nBilingual Spanish a plus\nAbility to work flexible hours\nAbility to adhere to a pre-determined schedule\nPositive attitude and team-oriented\nExceptional verbal and written communication skills\nAbility to work in a multi-tasking environment\nDemonstrate member service skills\nWorking knowledge of online banking systems and bill payment service\nTroubleshooting and problem-solving skills that potentially lead to process improvement\nSTANDARDS OF PERFORMANCE\nProfessional representation of S3 Shared Service Solutions, LLC.\nJob knowledge/timely, accurate and efficient performance.\nAdherence to S3’s policies and procedures.\nPromotes and ensures the highest level of quality member Service is provided to all members.\nConfidentiality of all records.\nTimeliness of meeting regulatory guidelines.\nCompliance of regulatory requirements.\nSuccess in meeting individual, departmental, and corporate goals.\nLocations: Alabama, Arizona, Delaware, D.C, Florida, Georgia, Illinois, Kansas, Maryland, Massachusetts, Minnesota, New York, North Carolina, Pennsylvania, Tennessee, South Carolina, Texas, Virginia, West Virginia\n\nEqual Employment Opportunity\nAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected status.”\nADA Statement & Requirements\nS3 is committed to the full inclusion of all qualified individuals. In keeping with our commitment, S3 will take steps to ensure that people with disabilities are provided reasonable accommodations.","company":"S3 Shared Service Solutions","rawCompany":"s3 shared service solutions","isRemote":true,"isActive":false,"createdAt":"2026-04-12T20:32:15.698Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"43-4171.00","title":"Receptionists and Information Clerks","slug":"receptionists-and-information-clerks"},{"code":"29-2099.08","title":"Patient Representatives","slug":"patient-representatives"}],"industries":[{"code":"522130","title":"Credit Unions","slug":"credit-unions"},{"code":"522110","title":"Commercial Banking","slug":"commercial-banking"},{"code":"522180","title":"Savings Institutions and Other Depository Credit Intermediation","slug":"savings-institutions-and-other-depository-credit-intermediation"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Service Representative - Remote","description":"This is a remote position.\n\nWe are excited to share that S3 was named a Top Workplace of 2022 through the Baltimore Sun and 2023 Top Workplace in the USA as well as for leadership. Our commitment to teamwork and a positive attitude enables us to deliver service that generates quality results for our partners. If you join our team, we’ll invest in your learning and development through training programs designed to power your success.\nS3 is a Credit Union Service Organization (CUSO) which is an organization, owned by credit unions. We serve credit unions by supporting their operations and delivering world class service. We support the credit union members with their loans, deposits and other financial needs to achieve their goals.\n\nS3 STAR Values:\nService\nTeamwork\nAttitude\nResults\nThe Service Representative will respond to member inquires via telephone regarding membership, banking products, services and rates while providing friendly, accurate and speedy service. He/she will also resolve member issues timely and thoroughly, seeking to exceed member expectations on every call. The position will utilize knowledge of products, data systems and web based applications to provide information and remedy member service issues.\nHigher level responsibilities will also include the following: Responding to online banking and bill payment inquiries; troubleshoot connectivity issues for online banking and bill payment; resolve ID/password access issues; prepare professionally written responses to email inquiries, ensuring that the member’s response is completed within established timeframes; research and resolve member bill payment issues within service level agreement standards. We will also partner with business partners to resolve member disputes and educate members about bill payment functionality for future use. Service Representatives will also be expected to complete all required compliance documentation for wire transfer requests in order to minimize potential fraud. Successful representatives may also be asked to act in a mentor capacity for newly hired representatives.\nESSENTIAL DUTIES AD RESPONSIBILITIES\nRespond to member and potential member phone inquiries on membership, products and services.\nNavigate system applications as needed to resolve inquiries.\nProvide timely, friendly, and accurate service in building member relationships; determine member eligibility; provide guidance to members in order to meet their financial needs.\nAccurately verify, document, and process all member transactions.\nPrioritize workload based on mandatory requirements and member service level agreements.\nSafeguard member accounts and information for privacy and accuracy.\nResolve complaints by communicating with other departments and/or partners as needed.\nProvide extraordinary service by resolving problems thoroughly.\nPerform and process account maintenance, fulfillment requests, research requests, etc.\nWork in collaboration with other team members.\nRecognize and escalate issues.\nEmail Inquiries: respond to, resolve and troubleshoot members’ questions /issues. Adhere to response time and quality goals.\nBill Payment: research and resolve complex payment issues. Interact with vendors, payees and members to research issues. Uncover root cause of problems, correct accounts and communicate actions taken to members. Educate members on proper use of service.\nOther duties as assigned.\nQUALIFICATIONS\nMinimum of 2 years of Financial Institution or Customer Service experience\nCollege degree preferred or relevant work experience may be considered\nBasic computer knowledge in Microsoft environment and internet\nStrong analytical skills with a high degree of accuracy\nBilingual Spanish a plus\nAbility to work flexible hours\nAbility to adhere to a pre-determined schedule\nPositive attitude and team-oriented\nExceptional verbal and written communication skills\nAbility to work in a multi-tasking environment\nDemonstrate member service skills\nWorking knowledge of online banking systems and bill payment service\nTroubleshooting and problem-solving skills that potentially lead to process improvement\nSTANDARDS OF PERFORMANCE\nProfessional representation of S3 Shared Service Solutions, LLC.\nJob knowledge/timely, accurate and efficient performance.\nAdherence to S3’s policies and procedures.\nPromotes and ensures the highest level of quality member Service is provided to all members.\nConfidentiality of all records.\nTimeliness of meeting regulatory guidelines.\nCompliance of regulatory requirements.\nSuccess in meeting individual, departmental, and corporate goals.\nLocations: Alabama, Arizona, Delaware, D.C, Florida, Georgia, Illinois, Kansas, Maryland, Massachusetts, Minnesota, New York, North Carolina, Pennsylvania, Tennessee, South Carolina, Texas, Virginia, West Virginia\n\nEqual Employment Opportunity\nAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected status.”\nADA Statement & Requirements\nS3 is committed to the full inclusion of all qualified individuals. In keeping with our commitment, S3 will take steps to ensure that people with disabilities are provided reasonable accommodations.","datePosted":"2026-04-12T20:32:15.698Z","dateModified":"2026-04-12T20:32:15.698Z","hiringOrganization":{"@type":"Organization","name":"S3 Shared Service Solutions","sameAs":"https://jobsearcher.com"},"jobLocationType":"TELECOMMUTE","applicantLocationRequirements":{"@type":"Country","name":"US"},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"cd7acd81054141c3f90d5cb9"},"url":"https://jobsearcher.com/jobs/cd7acd81054141c3f90d5cb9"}}