{"schemaVersion":"jobsearcher.job.v1","id":"cd3386983649d038beef77d8","url":"https://jobsearcher.com/jobs/cd3386983649d038beef77d8","canonicalUrl":"https://jobsearcher.com/jobs/cd3386983649d038beef77d8","title":"Program Manager","description":"Job Details:Job Title: Program ManagerClient Location : Austin, TXKey Responsibilities:Lead and manage cross-functional programs focused on system reliability, scalability, and availabilityDrive Incident Management processes, including major incident response, postmortems, and root cause analysis (RCA)Partner with SRE, DevOps, and Engineering teams to define and implement SLAs, SLOs, and SLIsEstablish and improve monitoring, alerting, and observability frameworksOwn incident governance, escalation protocols, and communication during high-severity outagesFacilitate blameless post-incident reviews and track remediation actions to closureDrive adoption of automation and reliability engineering best practicesCollaborate with stakeholders to prioritize reliability initiatives aligned with business goalsEnsure on-call readiness, runbooks, and operational documentation are well maintainedProvide leadership updates, metrics, and reporting on system health and incidentsRequired Skills & Qualifications:8+ years of experience in Program Management / Technical Program ManagementStrong background in Site Reliability Engineering (SRE), Production Support, or DevOpsHands-on experience with Incident Management / Major Incident HandlingDeep understanding of SLA, SLO, SLI frameworksExperience with monitoring & observability tools (e.g., PagerDuty, Datadog, Splunk, New Relic)Experience working with cloud platforms (AWS, Azure, or GCP)Strong knowledge of distributed systems and production environmentsExcellent stakeholder management and communication skillsExperience in Agile / Scrum environments","company":"Chiparama","rawCompany":"chiparama","city":"Austin","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-04-24T13:26:03.672Z","occupations":[{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"},{"code":"15-1299.09","title":"Information Technology Project Managers","slug":"information-technology-project-managers"},{"code":"11-3021.00","title":"Computer and Information Systems Managers","slug":"computer-and-information-systems-managers"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Program Manager","description":"Job Details:Job Title: Program ManagerClient Location : Austin, TXKey Responsibilities:Lead and manage cross-functional programs focused on system reliability, scalability, and availabilityDrive Incident Management processes, including major incident response, postmortems, and root cause analysis (RCA)Partner with SRE, DevOps, and Engineering teams to define and implement SLAs, SLOs, and SLIsEstablish and improve monitoring, alerting, and observability frameworksOwn incident governance, escalation protocols, and communication during high-severity outagesFacilitate blameless post-incident reviews and track remediation actions to closureDrive adoption of automation and reliability engineering best practicesCollaborate with stakeholders to prioritize reliability initiatives aligned with business goalsEnsure on-call readiness, runbooks, and operational documentation are well maintainedProvide leadership updates, metrics, and reporting on system health and incidentsRequired Skills & Qualifications:8+ years of experience in Program Management / Technical Program ManagementStrong background in Site Reliability Engineering (SRE), Production Support, or DevOpsHands-on experience with Incident Management / Major Incident HandlingDeep understanding of SLA, SLO, SLI frameworksExperience with monitoring & observability tools (e.g., PagerDuty, Datadog, Splunk, New Relic)Experience working with cloud platforms (AWS, Azure, or GCP)Strong knowledge of distributed systems and production environmentsExcellent stakeholder management and communication skillsExperience in Agile / Scrum environments","datePosted":"2026-04-24T13:26:03.672Z","dateModified":"2026-04-24T13:26:03.672Z","hiringOrganization":{"@type":"Organization","name":"Chiparama","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Austin","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"cd3386983649d038beef77d8"},"url":"https://jobsearcher.com/jobs/cd3386983649d038beef77d8"}}