{"schemaVersion":"jobsearcher.job.v1","id":"cd2d4886abb1d84345185f72","url":"https://jobsearcher.com/jobs/cd2d4886abb1d84345185f72","canonicalUrl":"https://jobsearcher.com/jobs/cd2d4886abb1d84345185f72","title":"Technical Program Manager - Events","description":"We are seeking an experienced Operations Manager to build, scale, and manage operational processes for our Product & Engineering (R&D) teams and the end-to-end execution of our enterprise customer events (both virtual and in-person).In this role, you will bridge the gap between Product, Engineering, Field Account teams, and executive-level customers. You will run our product advisory forums, optimize feedback loops, track top-account feature requests, and ensure customer insights directly inform product roadmap planning.Key Responsibilities:Customer Forum & Event Operations: Manage end-to-end execution for both virtual customer forums and annual in-person executive events (day-long roadmap deep dives with top accounts). Handle logistics including invitations, registrations, attendee tracking, pre/post-event surveys, and real-time host support (travel not required)Feedback Loop & Feature Request Management: Build and maintain scalable workflows between Product, Engineering, and Account teams. Track top-account feature requests and ensure critical enterprise feedback is structured, prioritized, and incorporated into roadmap planning.Cross-Functional Program Execution: Proactively identify risks, clear operational blockers, track dependencies, and keep cross-functional teams aligned on critical milestones across multiple time zones.Process Optimization: Design, document, and rollout repeatable processes and workflows across the organization to improve collaboration between internal R&D teams and customer-facing teams.What We Look For (Basic Qualifications):Experience: 5+ years of technical program management, project management, or operational experience within software or technology organizations.Education: Bachelor's degree in a technical field (or equivalent practical experience).Process & Execution: Proven track record of defining workflows, tracking cross-functional dependencies, identifying risks, and cascading processes across organizations.Technical & Tooling Skills: Familiarity with Jira (or equivalent workflow tools) and working knowledge of a programming/data language (SQL and/or Python preferred). Hands-on experience using AI tools and AI-assisted development (\"vibe coding\") to automate internal processes and boost day-to-day operational efficiency.Communication & Delivery: Strong stakeholder management skills with a proactive approach to anticipating issues and removing blockers.Work Schedule: Experience collaborating across multiple time zones within local working hours.Preferred Qualifications:Master's or advanced degree in a technical or business discipline.Strong understanding of the B2B SaaS software development lifecycle and cloud-native infrastructure.Prior experience managing enterprise customer programs, Product Advisory Boards (PABs), or customer solutioning or onboarding","company":"Elantis","rawCompany":"elantis","city":"Mountain View","state":"HI","isRemote":false,"isActive":false,"createdAt":"2026-08-19T12:52:59.678Z","occupations":[{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"},{"code":"15-1299.09","title":"Information Technology Project Managers","slug":"information-technology-project-managers"},{"code":"13-1121.00","title":"Meeting, Convention, and Event Planners","slug":"meeting-convention-and-event-planners"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Program Manager - Events","description":"We are seeking an experienced Operations Manager to build, scale, and manage operational processes for our Product & Engineering (R&D) teams and the end-to-end execution of our enterprise customer events (both virtual and in-person).In this role, you will bridge the gap between Product, Engineering, Field Account teams, and executive-level customers. You will run our product advisory forums, optimize feedback loops, track top-account feature requests, and ensure customer insights directly inform product roadmap planning.Key Responsibilities:Customer Forum & Event Operations: Manage end-to-end execution for both virtual customer forums and annual in-person executive events (day-long roadmap deep dives with top accounts). Handle logistics including invitations, registrations, attendee tracking, pre/post-event surveys, and real-time host support (travel not required)Feedback Loop & Feature Request Management: Build and maintain scalable workflows between Product, Engineering, and Account teams. Track top-account feature requests and ensure critical enterprise feedback is structured, prioritized, and incorporated into roadmap planning.Cross-Functional Program Execution: Proactively identify risks, clear operational blockers, track dependencies, and keep cross-functional teams aligned on critical milestones across multiple time zones.Process Optimization: Design, document, and rollout repeatable processes and workflows across the organization to improve collaboration between internal R&D teams and customer-facing teams.What We Look For (Basic Qualifications):Experience: 5+ years of technical program management, project management, or operational experience within software or technology organizations.Education: Bachelor's degree in a technical field (or equivalent practical experience).Process & Execution: Proven track record of defining workflows, tracking cross-functional dependencies, identifying risks, and cascading processes across organizations.Technical & Tooling Skills: Familiarity with Jira (or equivalent workflow tools) and working knowledge of a programming/data language (SQL and/or Python preferred). Hands-on experience using AI tools and AI-assisted development (\"vibe coding\") to automate internal processes and boost day-to-day operational efficiency.Communication & Delivery: Strong stakeholder management skills with a proactive approach to anticipating issues and removing blockers.Work Schedule: Experience collaborating across multiple time zones within local working hours.Preferred Qualifications:Master's or advanced degree in a technical or business discipline.Strong understanding of the B2B SaaS software development lifecycle and cloud-native infrastructure.Prior experience managing enterprise customer programs, Product Advisory Boards (PABs), or customer solutioning or onboarding","datePosted":"2026-08-19T12:52:59.678Z","dateModified":"2026-08-19T12:52:59.678Z","hiringOrganization":{"@type":"Organization","name":"Elantis","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Mountain View","addressRegion":"HI","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"cd2d4886abb1d84345185f72"},"url":"https://jobsearcher.com/jobs/cd2d4886abb1d84345185f72"}}