{"schemaVersion":"jobsearcher.job.v1","id":"cd200bcdc327d7c3d07fcaac","url":"https://jobsearcher.com/jobs/cd200bcdc327d7c3d07fcaac","canonicalUrl":"https://jobsearcher.com/jobs/cd200bcdc327d7c3d07fcaac","title":"Customer Service Support Representative","description":"Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world’s most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you’ll have the opportunity to do meaningful work, grow your career and make a real impact on people’s health around the world. Together, we’re improving health and improving lives.\n\nLabcorp is a global leader in diagnostic testing and drug development solutions, helping healthcare providers, researchers, and patients make informed decisions that advance care. Join us in our mission to improve health and improve lives.\n\nLabCorp is seeking a remote Customer Service Representative to join our team!\n\nSchedule: Monday to Friday - Rotating weekends, holidays & evenings\n\n9:30am to 6:30pm CENTRAL STANDARD TIME\n\nJob Duties/Responsibilities\n\nAct as a liaison between LabCorp, customers, and patients.\nMaintain understanding of lab operations across departments.\nResolve routine requests using internal systems and procedures.\nCommunicate professionally with internal and external customers.\nClarify and confirm customer needs to provide solutions.\nMeet productivity, quality, and service standards.\nIdentify root causes and help prevent recurring issues.\nMulti-task effectively.\nResearch and resolve complex inquiries using databases.\nReview test forms for accuracy and correct discrepancies per standard operating procedures.\nSupport initiatives to improve customer satisfaction and performance.\nMaintain accurate records and CRM data in compliance with HIPAA.\nTroubleshoot basic technical issues to minimize disruptions.\nParticipate in activities designed to improve customer satisfaction and business performance.\n\nMinimum Qualifications\n\nHigh school diploma or GED equivalent\n2 or more years’ experience in a customer service role\n1 or more years’ experience working in a contact center/call center environment.\n\nPreferred\n\nAssociate degree\n1 or more years’ experience with a medical background\n1 or more years’ experience working in the healthcare industry, such as a physician's office or a hospital.\n\nAdditional Job Standards\n\nReliable internet with compatible provider (minimum 50 Mbps download speed).\n1+ years’ experience with software (e.g., Microsoft Office, Verint, Salesforce, LIS).\nHIPAA-compliant, distraction-free workspace.\nStrong computer skills, including multitasking across systems and typing proficiency.\nAbility to troubleshoot and resolve basic technical issues independently.\nStrong verbal/written communication with active listening skills.\nCourteous with a strong customer service focus.\nOrganized with effective time management in a multitasking environment.\nSelf-motivated and able to learn/apply new processes and systems.\nStrong critical thinking and problem-solving skills.\nTakes ownership to ensure issue resolution.\nTeam-oriented with ability to collaborate effectively.\nFlexible and responsive to changing priorities and workloads.\nMaintains professionalism in all customer interactions.\n\nThis position will work with physician offices, hospital laboratories, patients, and internal customers to ensure that all client needs are addressed accurately and efficiently. The Customer Service Support Representative will provide patient test results, technical information such as specimen requirements and test turnaround times, or investigate complex problems and provide resolutions, all while ensuring a world-class customer experience. The ideal candidate will be a superb communicator, passionate about customer service and patient care, proficient with computer navigation and typing, and can thrive in a fast-paced environment. Due to system compatibility and security protocols, certain ISPs may not support required VPN device or device management tools.\n\nAPPLICATION WINDOW CLOSES: SEPTEMBER 4, 2026\n\nPay Range Pay Range $17.75/hr - $23.00/hr\n\nAll job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.\n\nBenefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, please click here.\n\nIf you are looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today!\n\nLabcorp is proud to be an Equal Opportunity Employer:\n\nLabcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.\n\nWe encourage all to apply\n\nIf you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.","company":"LabCorp","rawCompany":"labcorp","city":"Texarkana","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-09-04T10:33:07.392Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"43-4171.00","title":"Receptionists and Information Clerks","slug":"receptionists-and-information-clerks"},{"code":"29-2099.08","title":"Patient Representatives","slug":"patient-representatives"}],"industries":[{"code":"621511","title":"Medical Laboratories","slug":"medical-laboratories"},{"code":"541380","title":"Testing Laboratories and Services","slug":"testing-laboratories-and-services"},{"code":"561320","title":"Temporary Help Services","slug":"temporary-help-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Service Support Representative","description":"Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world’s most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you’ll have the opportunity to do meaningful work, grow your career and make a real impact on people’s health around the world. Together, we’re improving health and improving lives.\n\nLabcorp is a global leader in diagnostic testing and drug development solutions, helping healthcare providers, researchers, and patients make informed decisions that advance care. Join us in our mission to improve health and improve lives.\n\nLabCorp is seeking a remote Customer Service Representative to join our team!\n\nSchedule: Monday to Friday - Rotating weekends, holidays & evenings\n\n9:30am to 6:30pm CENTRAL STANDARD TIME\n\nJob Duties/Responsibilities\n\nAct as a liaison between LabCorp, customers, and patients.\nMaintain understanding of lab operations across departments.\nResolve routine requests using internal systems and procedures.\nCommunicate professionally with internal and external customers.\nClarify and confirm customer needs to provide solutions.\nMeet productivity, quality, and service standards.\nIdentify root causes and help prevent recurring issues.\nMulti-task effectively.\nResearch and resolve complex inquiries using databases.\nReview test forms for accuracy and correct discrepancies per standard operating procedures.\nSupport initiatives to improve customer satisfaction and performance.\nMaintain accurate records and CRM data in compliance with HIPAA.\nTroubleshoot basic technical issues to minimize disruptions.\nParticipate in activities designed to improve customer satisfaction and business performance.\n\nMinimum Qualifications\n\nHigh school diploma or GED equivalent\n2 or more years’ experience in a customer service role\n1 or more years’ experience working in a contact center/call center environment.\n\nPreferred\n\nAssociate degree\n1 or more years’ experience with a medical background\n1 or more years’ experience working in the healthcare industry, such as a physician's office or a hospital.\n\nAdditional Job Standards\n\nReliable internet with compatible provider (minimum 50 Mbps download speed).\n1+ years’ experience with software (e.g., Microsoft Office, Verint, Salesforce, LIS).\nHIPAA-compliant, distraction-free workspace.\nStrong computer skills, including multitasking across systems and typing proficiency.\nAbility to troubleshoot and resolve basic technical issues independently.\nStrong verbal/written communication with active listening skills.\nCourteous with a strong customer service focus.\nOrganized with effective time management in a multitasking environment.\nSelf-motivated and able to learn/apply new processes and systems.\nStrong critical thinking and problem-solving skills.\nTakes ownership to ensure issue resolution.\nTeam-oriented with ability to collaborate effectively.\nFlexible and responsive to changing priorities and workloads.\nMaintains professionalism in all customer interactions.\n\nThis position will work with physician offices, hospital laboratories, patients, and internal customers to ensure that all client needs are addressed accurately and efficiently. The Customer Service Support Representative will provide patient test results, technical information such as specimen requirements and test turnaround times, or investigate complex problems and provide resolutions, all while ensuring a world-class customer experience. The ideal candidate will be a superb communicator, passionate about customer service and patient care, proficient with computer navigation and typing, and can thrive in a fast-paced environment. Due to system compatibility and security protocols, certain ISPs may not support required VPN device or device management tools.\n\nAPPLICATION WINDOW CLOSES: SEPTEMBER 4, 2026\n\nPay Range Pay Range $17.75/hr - $23.00/hr\n\nAll job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.\n\nBenefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, please click here.\n\nIf you are looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today!\n\nLabcorp is proud to be an Equal Opportunity Employer:\n\nLabcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.\n\nWe encourage all to apply\n\nIf you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.","datePosted":"2026-09-04T10:33:07.392Z","dateModified":"2026-09-04T10:33:07.392Z","hiringOrganization":{"@type":"Organization","name":"LabCorp","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Texarkana","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"cd200bcdc327d7c3d07fcaac"},"url":"https://jobsearcher.com/jobs/cd200bcdc327d7c3d07fcaac"}}