{"schemaVersion":"jobsearcher.job.v1","id":"cd19aef2a0cff7e897a1da3e","url":"https://jobsearcher.com/jobs/cd19aef2a0cff7e897a1da3e","canonicalUrl":"https://jobsearcher.com/jobs/cd19aef2a0cff7e897a1da3e","title":"Technical Support Engineer-remote","description":"Job Responsibilities:\r\nResearch and identify solutions to software and hardware issues\r\nDiagnose and troubleshoot technical issues, including account setup and network configuration\r\nAsk customers targeted questions to quickly understand the root of the problem\r\nTrack computer system issues through to resolution, within agreed time limits\r\nTalk clients through a series of actions, either via phone, email or chat, until they've solved a technical issue\r\nProperly elevate unresolved issues to appropriate internal teams (e.g. software developers)\r\nProvide prompt and accurate feedback to customers\r\nRefer to internal database or external resources to provide accurate tech solutions\r\nEnsure all issues are properly logged\r\nPrioritize and manage several open issues at one time\r\nFollow up with clients to ensure their IT systems are fully functional after troubleshooting\r\nPrepare accurate and timely reports\r\nDocument technical knowledge in the form of notes and manuals\r\nMaintain jovial relationships with clients\r\nJob Skills\r\nProven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role\r\nHands-on experience with Windows/Linux/Mac OS environments\r\nGood understanding of computer systems, mobile devices and other tech products\r\nAbility to diagnose and troubleshoot basic technical issues\r\nFamiliarity with remote desktop applications and help desk software (eg. Zendesk)\r\nExcellent problem-solving and communication skills\r\nAbility to provide step-by-step technical help, both written and verbal\r\nBS degree in Information Technology, Computer Science or relevant field\r\nAdditional certification in Microsoft, Linux, Cisco or similar technologies is a plus\r\nJ-18808-Ljbffr","company":"Recooty","rawCompany":"recooty","city":"San Clemente","state":"CA","isRemote":true,"isActive":false,"createdAt":"2026-04-24T04:45:11.331Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Engineer-remote","description":"Job Responsibilities:\r\nResearch and identify solutions to software and hardware issues\r\nDiagnose and troubleshoot technical issues, including account setup and network configuration\r\nAsk customers targeted questions to quickly understand the root of the problem\r\nTrack computer system issues through to resolution, within agreed time limits\r\nTalk clients through a series of actions, either via phone, email or chat, until they've solved a technical issue\r\nProperly elevate unresolved issues to appropriate internal teams (e.g. software developers)\r\nProvide prompt and accurate feedback to customers\r\nRefer to internal database or external resources to provide accurate tech solutions\r\nEnsure all issues are properly logged\r\nPrioritize and manage several open issues at one time\r\nFollow up with clients to ensure their IT systems are fully functional after troubleshooting\r\nPrepare accurate and timely reports\r\nDocument technical knowledge in the form of notes and manuals\r\nMaintain jovial relationships with clients\r\nJob Skills\r\nProven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role\r\nHands-on experience with Windows/Linux/Mac OS environments\r\nGood understanding of computer systems, mobile devices and other tech products\r\nAbility to diagnose and troubleshoot basic technical issues\r\nFamiliarity with remote desktop applications and help desk software (eg. 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