HVAC Service Operations Manager

We are a national mechanical, electrical, plumbing, building automation systems, and service contractor. We provide comprehensive design and build solutions for customers across the United States and hold engineering and construction registrations, licenses, and certifications in more than 30 states. Role Summary Lead commercial HVAC startup and service operations for large-scale construction and renovation projects. Build a high-performing team, deliver exceptional customer satisfaction, and achieve schedule, cost, and quality targets. You own dispatch, onboarding, weekly scheduling, and field coordination while serving as the escalation point for callbacks. Key Responsibilities Recruit, onboard, and develop technicians and dispatch staff Dispatch service calls, plan weekly activity, and balance manpower to budget Coordinate startup schedules with Project Managers and align BMS startup with Controls Engineers Track performance, conduct annual reviews with Director approval, and manage labor and material costs Ensure SLA compliance, documentation quality, and use of company systems Maintain customer relationships and communicate clearly with field teams, PMs, Director, and Engineers Drive safety, quality, and continuous improvement across all commercial HVAC operations Qualifications 5 plus years field HVAC technical experience and people leadership Technical background in HVAC systems, controls, or building management systems Strong technical knowledge of commercial HVAC systems, controls, and building automation High urgency problem solving, excellent written and oral communication Proficiency with Excel, Procore, and Building Management Systems Proven organization, multitasking, and deadline execution Ability to build client rapport and a record of results Physical and Travel Regular field activity including standing, climbing, and lifting up to 50 pounds. Ability to work from lifts and scaffolding. Valid driver’s license. Travel up to 50 percent. Benefits and Perks Company paid benefits package Health Savings Account with company contribution and matching 401(k) with company match Paid Time Off Annual bonus Holiday bonus Anniversary bonus program Company vehicle Phone allowance We are an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.