{"schemaVersion":"jobsearcher.job.v1","id":"cd04ea02868a4d96082ee9f1","url":"https://jobsearcher.com/jobs/cd04ea02868a4d96082ee9f1","canonicalUrl":"https://jobsearcher.com/jobs/cd04ea02868a4d96082ee9f1","title":"Supervisor Helpdesk EMEA","description":"We are one of the world's leading companies in the fields of orthopedics, arthroscopy, sports medicine, and orthobiologics. True to our mission \"Helping Surgeons Treat Their Patients Better,\" we have been developing innovative products and surgical techniques for over 40 years. Arthrex was founded in 1981 in Munich and is now headquartered in Naples, Florida (USA), with additional subsidiaries in 21 countries. Our corporate culture is defined by cross-border collaboration and the exchange of ideas among colleagues from diverse national backgrounds.\r\nThe expansion into new business areas and the continuous development of our product portfolio contribute to our steady growth and ensure that we remain at the forefront of high-quality product innovation. Our employees play a key role in this success through their dedication and commitment.\r\nIn return, we offer a motivating and appreciative work environment.\r\nWe are therefore seeking an experienced and enthusiastic IT Supervisor who will support and guide a team within the EMEA Helpdesk.\r\nJob objectives\r\nOrganise and manage a team within the EMEA Helpdesk, ensuring full processing and resolution of IT tickers and continuously improving the end-user services.\r\nDuties and Responsibilities\r\nProvide technical and disciplinary leadership and development for a team within the EMEA Helpdesk\r\nServe as the point of contact for employees both on-site and off-site, as well as for subsidiaries in the EMEA region\r\nBe responsible for the uninterrupted provision of end-user services in cooperation with the team\r\nOversee the installation of end-user hardware and software, the setup of in-house and remote workstations, workstation moves within the building, the administration and support of iPhones and iPads, and the connection of network ports and telephones, respectively delegate these tasks to team members\r\nEnsure all incoming IT tickets are fully processed and resolved by the appropriate specialist department\r\nCollaborate on a global level (AMERICAS, LATAM and APAC) to introduce and implement global standards\r\nAnalyse, report on and optimise helpdesk / service desk processes and recommend process improvements\r\nPrepare, update and present status reports\r\nParticipate in and lead various IT Infrastructure projects as needed\r\nEducation and Professional Experience\r\nSuccessfully completed vocational training in IT (e.g., as an IT Specialist) or a degree in computer science, software engineering or a similar field, or an equivalent qualification\r\nSeveral years of professional experience in Information Technology, preferably in Helpdesk / Support\r\nSeveral years of leadership experience\r\nGeneral Requirements\r\nStrong leadership skills\r\nVery good English skills, both spoken and written\r\nSense of responsibility, commitment and flexibility\r\nProblem- and service-oriented working approach\r\nAbility to work in a team and willingness to familiarise oneself with new task areas\r\nSolid knowledge of operating systems and end-user hardware and software\r\nSpecific Requirements\r\nSolid knowledge in IT Infrastructure, including software deployment, Active Directory, end-user hardware and software, and network technology\r\nITIL knowledge, particularly in incident, problem and change management\r\nExperience with MCITP is an advantage\r\nWillingness to occasionally work outside regular office hours to support the Helpdesk team in its day-to-day operations\r\nWorking Arrangements\r\nPlease note that this is a full-time position (40 hours per week) Monday to Friday. Flexibility is required. Hybrid working arrangement available.\r\nThis role involves some business travel between the two Arthrex sites (Sheffield and Solihull).\r\nThe role will also entail 30% international travel.\r\nCompensation and benefits\r\nCompetitive salary based on level of experience. 25 days annual leave plus 8 Bank Holidays (pro rata), Contributory Pension scheme, medical cash back plan, Group income protection and Life Assurance.\r\nAll qualified applicants will receive consideration for employment regardless of race, religion, age, sex, sexual orientation, gender identity, national origin, disability and any other protected characteristics under the Equality Act 2010.\r\nReady to make a difference with us?\r\nIf you're passionate about innovation, collaboration, and contributing to meaningful advancements in healthcare, we'd love to hear from you.\r\nTake the next step in your career and become part of a team that's shaping the future of medical innovation.\r\nWe're excited to learn more about you – please send us your complete application documents, including your CV and relevant certificates.\r\nApply now and help us make a real impact.\r\nJ-18808-Ljbffr","company":"Arthrex","rawCompany":"arthrex","city":"Naples","state":"FL","isRemote":false,"isActive":false,"createdAt":"2026-04-09T09:06:25.517Z","occupations":[{"code":"11-3021.00","title":"Computer and Information Systems Managers","slug":"computer-and-information-systems-managers"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"551114","title":"Corporate, Subsidiary, and Regional Managing Offices","slug":"corporate-subsidiary-and-regional-managing-offices"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Supervisor Helpdesk EMEA","description":"We are one of the world's leading companies in the fields of orthopedics, arthroscopy, sports medicine, and orthobiologics. True to our mission \"Helping Surgeons Treat Their Patients Better,\" we have been developing innovative products and surgical techniques for over 40 years. Arthrex was founded in 1981 in Munich and is now headquartered in Naples, Florida (USA), with additional subsidiaries in 21 countries. Our corporate culture is defined by cross-border collaboration and the exchange of ideas among colleagues from diverse national backgrounds.\r\nThe expansion into new business areas and the continuous development of our product portfolio contribute to our steady growth and ensure that we remain at the forefront of high-quality product innovation. Our employees play a key role in this success through their dedication and commitment.\r\nIn return, we offer a motivating and appreciative work environment.\r\nWe are therefore seeking an experienced and enthusiastic IT Supervisor who will support and guide a team within the EMEA Helpdesk.\r\nJob objectives\r\nOrganise and manage a team within the EMEA Helpdesk, ensuring full processing and resolution of IT tickers and continuously improving the end-user services.\r\nDuties and Responsibilities\r\nProvide technical and disciplinary leadership and development for a team within the EMEA Helpdesk\r\nServe as the point of contact for employees both on-site and off-site, as well as for subsidiaries in the EMEA region\r\nBe responsible for the uninterrupted provision of end-user services in cooperation with the team\r\nOversee the installation of end-user hardware and software, the setup of in-house and remote workstations, workstation moves within the building, the administration and support of iPhones and iPads, and the connection of network ports and telephones, respectively delegate these tasks to team members\r\nEnsure all incoming IT tickets are fully processed and resolved by the appropriate specialist department\r\nCollaborate on a global level (AMERICAS, LATAM and APAC) to introduce and implement global standards\r\nAnalyse, report on and optimise helpdesk / service desk processes and recommend process improvements\r\nPrepare, update and present status reports\r\nParticipate in and lead various IT Infrastructure projects as needed\r\nEducation and Professional Experience\r\nSuccessfully completed vocational training in IT (e.g., as an IT Specialist) or a degree in computer science, software engineering or a similar field, or an equivalent qualification\r\nSeveral years of professional experience in Information Technology, preferably in Helpdesk / Support\r\nSeveral years of leadership experience\r\nGeneral Requirements\r\nStrong leadership skills\r\nVery good English skills, both spoken and written\r\nSense of responsibility, commitment and flexibility\r\nProblem- and service-oriented working approach\r\nAbility to work in a team and willingness to familiarise oneself with new task areas\r\nSolid knowledge of operating systems and end-user hardware and software\r\nSpecific Requirements\r\nSolid knowledge in IT Infrastructure, including software deployment, Active Directory, end-user hardware and software, and network technology\r\nITIL knowledge, particularly in incident, problem and change management\r\nExperience with MCITP is an advantage\r\nWillingness to occasionally work outside regular office hours to support the Helpdesk team in its day-to-day operations\r\nWorking Arrangements\r\nPlease note that this is a full-time position (40 hours per week) Monday to Friday. Flexibility is required. Hybrid working arrangement available.\r\nThis role involves some business travel between the two Arthrex sites (Sheffield and Solihull).\r\nThe role will also entail 30% international travel.\r\nCompensation and benefits\r\nCompetitive salary based on level of experience. 25 days annual leave plus 8 Bank Holidays (pro rata), Contributory Pension scheme, medical cash back plan, Group income protection and Life Assurance.\r\nAll qualified applicants will receive consideration for employment regardless of race, religion, age, sex, sexual orientation, gender identity, national origin, disability and any other protected characteristics under the Equality Act 2010.\r\nReady to make a difference with us?\r\nIf you're passionate about innovation, collaboration, and contributing to meaningful advancements in healthcare, we'd love to hear from you.\r\nTake the next step in your career and become part of a team that's shaping the future of medical innovation.\r\nWe're excited to learn more about you – please send us your complete application documents, including your CV and relevant certificates.\r\nApply now and help us make a real impact.\r\nJ-18808-Ljbffr","datePosted":"2026-04-09T09:06:25.517Z","dateModified":"2026-04-09T09:06:25.517Z","hiringOrganization":{"@type":"Organization","name":"Arthrex","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Naples","addressRegion":"FL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"cd04ea02868a4d96082ee9f1"},"url":"https://jobsearcher.com/jobs/cd04ea02868a4d96082ee9f1"}}