Customer Onboarding Specialist

About Linxup, LlcIf you are looking for “the right opportunity” with a fast-growing company, with great people, doing great work, look no further. Linxup offers products and solutions that help thousands of field service fleets solve real business problems. If you’re looking for an opportunity to help make a difference for small businesses, you’re in the right place. Linxup helps businesses get more out of the vehicles, equipment, tools, and workers in the field through its robust, easy to use tracking and dash cam solutions. Linxup delivers class-leading reliability, flexibility, and live, US-based onboarding, support, and coaching to ensure customers get the most out of their investment. That’s why more than 30,000 businesses trust Linxup to help them improve the safety, security, productivity, and efficiency of every vehicle, asset, tool, and worker in the field. Founded in 2004 and based in St. Louis, MO, Linxup serves customers in a wide range of industries, including field service, construction, trucking, transportation, and other enterprises that rely on mobile workers and equipment to get the job done.About The PositionWe are currently looking to hire a Customer Onboarding Specialist to help our new customers navigate our platform and devices, leading them to be lifelong customers. The Customer Onboarding Specialist will be responsible for developing initial customer relationships and guiding them through setup and use of the system, leading to retention and loyalty. This role will work closely with customers to ensure they are well informed of our system capabilities and reinforce their decision to purchase Linxup products. This person will partner with Sales, Customer Success, Product, Customer Solutions, Customer Experience and more to provide an excellent experience to new customers by deeply understanding our products and how departments function together to deeply integrate new customers into our products – leading to organic growth to Linxup.Essential Functions – ResponsibilitiesMaintain a pipeline of new customers to establish a trusted/strategic advisor relationship withFacilitate successful onboarding of new customers assigned to the book of businessBe an ongoing resource for customers within the first 6 months of becoming a customerEnsure customers are leveraging our products and services during the onboarding process, and educate them as necessary with insights and tactics to help their businessBe comfortable interacting with the customers, leveraging all manners of communication, including phone calls, email, social networks, video calls, screen shares, etc to communicate opportunities and to extend initiatives with the companyAct as an initial liaison between new customers and internal teams, and advocate for customer needs/issues cross-departmentally as appropriate, during the onboarding processGather requirements and features from customers and their communities to augment Sales/Product/and business growthWork cross-functionally to identify the biggest sales opportunities and drive execution leading to real business resultsMonitor and manage assigned customer accounts through the onboarding process to ensure they are healthy while identifying at-risk accounts to deploy retention initiatives to minimize churnConduct follow up at determined intervals after the initial onboarding process to ensure customer expectations and deliverables are metComplete customer profiling work as needed within Salesforce CRMAs needed, work with Sales Operations team to update and modify onboarding processes to fit current needs and evolving programBring thoughtful and creative ideas to enhance onboarding experience for customers as well as an overall onboarding programAssist with build-out of program elements as needed within system tools such as Outreach, Salesforce, etc.Other duties as assignedQualificationsRelated Bachelor’s Degree preferredA 2+ year work history in Sales or Customer Success related rolesAn entrepreneurial mindsetHighly motivated individual with the ability to understand and identify customer’s needsTeam oriented individual who enjoys collaborating with othersStrong problem-solving skills requiredA history of working with CRM software (Salesforce.com)Understanding of revenue-generating metrics, experience in a SaaS organization is a plusA passion for building business plans and executing strategic initiativesComfortable in a fast-paced technology company, start-up experience is a plusMust have excellent interpersonal, leadership, organizational, and communication skillsWORK ENVIRONMENTFast-paced environment with opportunities for growth and rewardCompany promotes work/life balance to achieve maximum performance professionally and personallyCompensation & BenefitsWe value hard work and on-the-job-excellence and offer competitive compensation and benefits packages:Position offers salary and monthly bonus potentialMedical, Dental, Vision, Life and 401(k) benefits are offeredFTO-Flex Time Off