{"schemaVersion":"jobsearcher.job.v1","id":"cce1d5b9632eee2fcaf89b28","url":"https://jobsearcher.com/jobs/cce1d5b9632eee2fcaf89b28","canonicalUrl":"https://jobsearcher.com/jobs/cce1d5b9632eee2fcaf89b28","title":"IT Support Engineer","description":"A company is looking for an IT Support Engineer (Tier 2 - Help Desk).\r\nKey Responsibilities\r\nServe as a Tier 2 escalation point handling both basic and complex IT issues\r\nTroubleshoot and resolve problems related to desktops, applications, servers, networking, and virtualization\r\nTake ownership of customer issues from intake through resolution, ensuring SLA compliance and customer satisfaction\r\nRequired Qualifications\r\nMinimum 5+ years' experience in IT support with at least 3+ years in a Tier 2 or higher role; MSP experience strongly preferred\r\nAssociate's degree (or higher) in Computer Science, IT, Systems Engineering, or equivalent professional experience preferred\r\nProficiency in Windows OS support, Microsoft 365 administration, and Active Directory management\r\nStrong understanding of networking concepts (TCP/IP, DNS, DHCP, VPNs, VLANs)\r\nHands-on experience with virtualization environments and terminal servers","company":"Virtual Vocations","rawCompany":"virtual vocations","city":"Burbank","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-04-15T05:05:12.164Z","occupations":[{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"IT Support Engineer","description":"A company is looking for an IT Support Engineer (Tier 2 - Help Desk).\r\nKey Responsibilities\r\nServe as a Tier 2 escalation point handling both basic and complex IT issues\r\nTroubleshoot and resolve problems related to desktops, applications, servers, networking, and virtualization\r\nTake ownership of customer issues from intake through resolution, ensuring SLA compliance and customer satisfaction\r\nRequired Qualifications\r\nMinimum 5+ years' experience in IT support with at least 3+ years in a Tier 2 or higher role; MSP experience strongly preferred\r\nAssociate's degree (or higher) in Computer Science, IT, Systems Engineering, or equivalent professional experience preferred\r\nProficiency in Windows OS support, Microsoft 365 administration, and Active Directory management\r\nStrong understanding of networking concepts (TCP/IP, DNS, DHCP, VPNs, VLANs)\r\nHands-on experience with virtualization environments and terminal servers","datePosted":"2026-04-15T05:05:12.164Z","dateModified":"2026-04-15T05:05:12.164Z","hiringOrganization":{"@type":"Organization","name":"Virtual Vocations","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Burbank","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"cce1d5b9632eee2fcaf89b28"},"url":"https://jobsearcher.com/jobs/cce1d5b9632eee2fcaf89b28"}}