{"schemaVersion":"jobsearcher.job.v1","id":"ccb22ae884ab0bdbc7af6f62","url":"https://jobsearcher.com/jobs/ccb22ae884ab0bdbc7af6f62","canonicalUrl":"https://jobsearcher.com/jobs/ccb22ae884ab0bdbc7af6f62","title":"Manager","description":"Client Support Manager\n\nAdministrative:\nDirect Reports: 3-15 agents\nReports to: Client Support Director/Sr. Director\nSalaried\n\nRequirements:\n2-4 years of experience in Client Support (or comparable experience)\n1+ years of successful direct supervisory experience\nAbility to lead departmental projects\n\nResponsibilities\nDirect management of agents & leads, including:\nApproving timecards & PTO\nCompleting and delivering performance reviews\n1:1s\nTeam meetings\nMonitoring and reviewing casework\nEnsuring all departmental KPIs, team goals, and SLAs are being met\nAgent coaching, including direct reports and other members of the larger Support team\nParticipates in recruiting process as hiring manager, interviewing candidates and participating in the decision-making process\nTaking ownership of case escalations, including all client and internal communication\nDepartmental project work, both as a contributor and project manager\nAbility to take ownership of internal projects, initiatives, and client issues and drive them to completion. This may include securing cross-departmental participation as needed\nDelegation of team initiatives to direct reports\nIdentifying, communicating, and addressing potential process improvement opportunities within the team\n\nCandidate Profile\nExcellent existing Client Support skills\nApproachable, with strong coaching skills\nStrong communicator, with clients, peers, and leadership\nPositive role model for their peers and direct reports\nProactively takes initiative – identifies opportunities to contribute as an organizational leader\nActive participant in team & departmental meetings\n\nCultural Fit\nActs with integrity, honesty, tolerance and inclusion\nAction-oriented and responsive. Takes initiative and follows through with efficiency. Keeps commitments with enthusiasm\nConstantly strives to amaze and be the best in everything s/he does\nEmbraces change and knows how to celebrate wins and enjoy the journey\nWe’re obsessed with making this the best job you’ve ever had!\nWe want our teams to love working here, so we’ve created some incredible perks for you to enjoy:\nJoin our employee-led groups to maximize your experience at work such as our Diversity, Equity and Inclusion committee, employee resource groups such as Women and Allies, and our Pride Event Group\nEnjoy peace of mind over yours and your family’s health with our medical coverage options and HSA benefit\nInvest in our competitive 401k plan and help set you up for your future\nBig on family? So are we! We understand family is important and being able to spend quality time with your family is a wonderful experience. Our Parental Leave Program is designed to give you the opportunity to spend even more time with your new arrival(s)\nEnjoy a fantastic work-life balance with 20 days PTO plus observed Holidays, plus 15 hours of ‘Flexi’ time a year\nFurther your professional development and growth with our generous Tuition Reimbursement offerings\nEnjoy the flexibility of working from anywhere in the world for two weeks out of the year\nAbout Us\n\nFrom the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you!\n\nOur people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can’t be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people.\n\nWe believe MRI is more than just a workplace; it’s a connected community of people who truly feel they belong. Whether we’re investing in employee resource groups or providing tailored resources for each person to reach their full potential, we’re passionate about creating a work environment that makes you excited to show up every single day.\n\nAt MRI, one of our core values is to strive to amaze. From the intelligent solutions we create to the culture we cultivate, that’s our goal every day. Because that’s what industry leaders do. Whether you’re joining as a new Pride member or rejoining us after a short time away, your talent is vital to us, our partners and our clients.\n\nAmazing growth requires amazing employees. Are you up to the challenge?\nWe know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply. We’d love to hear from you!\n\nMRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more.\nWe believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself!","company":"Mrisoftware","rawCompany":"mrisoftware","city":"Akron","state":"OH","isRemote":false,"isActive":false,"createdAt":"2026-04-14T11:22:41.552Z","occupations":[{"code":"43-1011.00","title":"First-Line Supervisors of Office and Administrative Support Workers","slug":"first-line-supervisors-of-office-and-administrative-support-workers"},{"code":"11-1021.00","title":"General and Operations Managers","slug":"general-and-operations-managers"},{"code":"11-3021.00","title":"Computer and Information Systems Managers","slug":"computer-and-information-systems-managers"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"531210","title":"Offices of Real Estate Agents and Brokers","slug":"offices-of-real-estate-agents-and-brokers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Manager","description":"Client Support Manager\n\nAdministrative:\nDirect Reports: 3-15 agents\nReports to: Client Support Director/Sr. Director\nSalaried\n\nRequirements:\n2-4 years of experience in Client Support (or comparable experience)\n1+ years of successful direct supervisory experience\nAbility to lead departmental projects\n\nResponsibilities\nDirect management of agents & leads, including:\nApproving timecards & PTO\nCompleting and delivering performance reviews\n1:1s\nTeam meetings\nMonitoring and reviewing casework\nEnsuring all departmental KPIs, team goals, and SLAs are being met\nAgent coaching, including direct reports and other members of the larger Support team\nParticipates in recruiting process as hiring manager, interviewing candidates and participating in the decision-making process\nTaking ownership of case escalations, including all client and internal communication\nDepartmental project work, both as a contributor and project manager\nAbility to take ownership of internal projects, initiatives, and client issues and drive them to completion. This may include securing cross-departmental participation as needed\nDelegation of team initiatives to direct reports\nIdentifying, communicating, and addressing potential process improvement opportunities within the team\n\nCandidate Profile\nExcellent existing Client Support skills\nApproachable, with strong coaching skills\nStrong communicator, with clients, peers, and leadership\nPositive role model for their peers and direct reports\nProactively takes initiative – identifies opportunities to contribute as an organizational leader\nActive participant in team & departmental meetings\n\nCultural Fit\nActs with integrity, honesty, tolerance and inclusion\nAction-oriented and responsive. Takes initiative and follows through with efficiency. Keeps commitments with enthusiasm\nConstantly strives to amaze and be the best in everything s/he does\nEmbraces change and knows how to celebrate wins and enjoy the journey\nWe’re obsessed with making this the best job you’ve ever had!\nWe want our teams to love working here, so we’ve created some incredible perks for you to enjoy:\nJoin our employee-led groups to maximize your experience at work such as our Diversity, Equity and Inclusion committee, employee resource groups such as Women and Allies, and our Pride Event Group\nEnjoy peace of mind over yours and your family’s health with our medical coverage options and HSA benefit\nInvest in our competitive 401k plan and help set you up for your future\nBig on family? So are we! We understand family is important and being able to spend quality time with your family is a wonderful experience. Our Parental Leave Program is designed to give you the opportunity to spend even more time with your new arrival(s)\nEnjoy a fantastic work-life balance with 20 days PTO plus observed Holidays, plus 15 hours of ‘Flexi’ time a year\nFurther your professional development and growth with our generous Tuition Reimbursement offerings\nEnjoy the flexibility of working from anywhere in the world for two weeks out of the year\nAbout Us\n\nFrom the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you!\n\nOur people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can’t be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people.\n\nWe believe MRI is more than just a workplace; it’s a connected community of people who truly feel they belong. Whether we’re investing in employee resource groups or providing tailored resources for each person to reach their full potential, we’re passionate about creating a work environment that makes you excited to show up every single day.\n\nAt MRI, one of our core values is to strive to amaze. From the intelligent solutions we create to the culture we cultivate, that’s our goal every day. Because that’s what industry leaders do. Whether you’re joining as a new Pride member or rejoining us after a short time away, your talent is vital to us, our partners and our clients.\n\nAmazing growth requires amazing employees. Are you up to the challenge?\nWe know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply. We’d love to hear from you!\n\nMRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more.\nWe believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself!","datePosted":"2026-04-14T11:22:41.552Z","dateModified":"2026-04-14T11:22:41.552Z","hiringOrganization":{"@type":"Organization","name":"Mrisoftware","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Akron","addressRegion":"OH","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"ccb22ae884ab0bdbc7af6f62"},"url":"https://jobsearcher.com/jobs/ccb22ae884ab0bdbc7af6f62"}}