{"schemaVersion":"jobsearcher.job.v1","id":"cc94fce42512819a34188ece","url":"https://jobsearcher.com/jobs/cc94fce42512819a34188ece","canonicalUrl":"https://jobsearcher.com/jobs/cc94fce42512819a34188ece","title":"Helpdesk Technician","description":"Helpdesk Technician- Tier 1\nPosition Title: Helpdesk Technician – Tier 1 (Application Support)\nLocation: Training on site in Merrifield for a minimum of 1 Month and eventually teleworking\nEmployment Type: Full-Time\nOverview\nWe are seeking a motivated and detail-oriented Tier 1 Helpdesk Technician to join our support team. This is an entry-level role ideal for candidates who are eager to grow their technical skills while providing exceptional customer support. Instead of traditional desktop/PC support, this role focuses on supporting a specific business application critical to our operations.\nResponsibilities\nServe as the first point of contact for end-users requiring assistance with the designated application.\nRespond to tickets, emails, or calls in a timely manner, documenting all interactions in the ticketing system.\nTroubleshoot and resolve basic issues related to the application, escalating complex problems to Tier 2 or application specialists as needed.\nProvide clear, user-friendly guidance and training to non-technical users.\nMaintain accurate records of issues, resolutions, and knowledge base articles to improve future response times.\nCollaborate with the application support team, developers, and business stakeholders to ensure prompt issue resolution.\nMonitor ticket queues and follow established Service Level Agreements (SLAs).\nParticipate in team meetings and contribute ideas for improving support processes.\nQualifications\nSome technical support, helpdesk, or customer service experience preferred, but entry-level candidates are encouraged to apply.\nBasic understanding of troubleshooting techniques for software or applications.\nStrong communication and problem-solving skills with the ability to explain technical concepts to non-technical users.\nExperience with or exposure to ServiceNow or another IT Service Management (ITSM) platform is a plus.\nAbility to work effectively in a team-oriented environment and follow documented procedures.\nEagerness to learn new applications and grow into higher-level support roles.\nRequirements\nMust be able to obtain Sensitive Public Trust Clearance\nMust be US Citizen or green card holder\nMust have been in the county for the last 7 years","company":"Code Plus","rawCompany":"code plus","city":"Fairfax","state":"VA","isRemote":false,"isActive":false,"createdAt":"2026-07-19T15:52:08.292Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1299.00","title":"Computer Occupations, All Other","slug":"computer-occupations-all-other"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Helpdesk Technician","description":"Helpdesk Technician- Tier 1\nPosition Title: Helpdesk Technician – Tier 1 (Application Support)\nLocation: Training on site in Merrifield for a minimum of 1 Month and eventually teleworking\nEmployment Type: Full-Time\nOverview\nWe are seeking a motivated and detail-oriented Tier 1 Helpdesk Technician to join our support team. This is an entry-level role ideal for candidates who are eager to grow their technical skills while providing exceptional customer support. Instead of traditional desktop/PC support, this role focuses on supporting a specific business application critical to our operations.\nResponsibilities\nServe as the first point of contact for end-users requiring assistance with the designated application.\nRespond to tickets, emails, or calls in a timely manner, documenting all interactions in the ticketing system.\nTroubleshoot and resolve basic issues related to the application, escalating complex problems to Tier 2 or application specialists as needed.\nProvide clear, user-friendly guidance and training to non-technical users.\nMaintain accurate records of issues, resolutions, and knowledge base articles to improve future response times.\nCollaborate with the application support team, developers, and business stakeholders to ensure prompt issue resolution.\nMonitor ticket queues and follow established Service Level Agreements (SLAs).\nParticipate in team meetings and contribute ideas for improving support processes.\nQualifications\nSome technical support, helpdesk, or customer service experience preferred, but entry-level candidates are encouraged to apply.\nBasic understanding of troubleshooting techniques for software or applications.\nStrong communication and problem-solving skills with the ability to explain technical concepts to non-technical users.\nExperience with or exposure to ServiceNow or another IT Service Management (ITSM) platform is a plus.\nAbility to work effectively in a team-oriented environment and follow documented procedures.\nEagerness to learn new applications and grow into higher-level support roles.\nRequirements\nMust be able to obtain Sensitive Public Trust Clearance\nMust be US Citizen or green card holder\nMust have been in the county for the last 7 years","datePosted":"2026-07-19T15:52:08.292Z","dateModified":"2026-07-19T15:52:08.292Z","hiringOrganization":{"@type":"Organization","name":"Code Plus","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Fairfax","addressRegion":"VA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"cc94fce42512819a34188ece"},"url":"https://jobsearcher.com/jobs/cc94fce42512819a34188ece"}}