{"schemaVersion":"jobsearcher.job.v1","id":"cc6ccc7baa187fdeba2c5dd2","url":"https://jobsearcher.com/jobs/cc6ccc7baa187fdeba2c5dd2","canonicalUrl":"https://jobsearcher.com/jobs/cc6ccc7baa187fdeba2c5dd2","title":"Service Supervisor","description":"As a Service Supervisor, you'll provide direct leadership and oversight for a team of HVAC service technicians, ensuring safe, high-quality, and efficient delivery of repair, maintenance, and retrofit work for commercial clients. Reporting to the Service Manager (or equivalent), you'll coordinate scheduling, review technician performance, resolve customer concerns, support technical issues, and drive team productivity and retention while maintaining strong client relationships and compliance standards. Our people-first culture empowers your supervisory role with professional development, mentorship, and the opportunity to build a high-performing service team that delivers reliable, sustainable mechanical solutions nationwide at any of our operating companies.\n\nDuties and Responsibilities\n\nProvide direct supervision to HVAC service technicians: review service tickets, paperwork, and work quality; offer coaching, training, and performance feedback to ensure excellence and customer satisfaction.\n\nWork closely with the Service Coordinator to schedule repair and maintenance calls, balancing workload and technician availability.\n\nVisit high-profile customers regularly to maintain relationships, ensure expectations are met, and proactively address any concerns.\n\nResolve escalated customer service issues (e.g., technician performance, billing disputes) by meeting with clients, coordinating resolutions with the Service Manager, and following up to confirm satisfaction.\n\nOffer technical support to technicians on difficult jobs, including field assistance when needed, and serve as backup during high-demand periods.\n\nConduct regular technician performance evaluations (quarterly reviews, ride‑alongs, annual reviews with the Service Manager); track progress, identify training needs, and develop individual plans to build skills and competitiveness.\n\nSupport recruitment and retention efforts: assist with interviewing prospective technicians, recommend hires, and help maintain a qualified workforce for current and expanding markets.\n\nAssist the Sales Department with job walks, estimating, and cost analysis for service work, including unit/system change‑outs.\n\nCoordinate large or out‑of‑town jobs: set up projects, ensure correct materials/parts are ordered, perform pre‑job walks, stage equipment, and review orders for accuracy.\n\nChampion safety: ensure all technicians follow company/project safety requirements, PPE usage, and protocols; coordinate with safety officers for site visits and inspections.\n\nSupervisory Responsibilities\nYes – Direct supervision of HVAC service technicians; responsible for daily guidance, performance reviews, training/mentoring, scheduling support, issue resolution, and contributing to hiring, retention, and team development efforts.\n\nRequirements/Qualifications\n\nExperience : 5+ years of hands‑on commercial HVAC service, repair, and maintenance experience, including prior supervisory or lead technician roles; proven ability to manage technicians and resolve complex service issues.\n\nEducation : High school diploma or GED required; trade school, apprenticeship completion, or equivalent preferred.\n\nCertifications/Licenses : EPA Section 608 certification (Universal preferred); valid driver's license and clean driving record required; OSHA 30‑hour certification encouraged (company support provided).\n\nPhysical Demands : Primarily field/office mix with frequent site visits; ability to lift up to 50 lbs, climb ladders/stairs, work in confined spaces or at heights, and tolerate varying weather; standard mobility for computer work and meetings.\n\nWork Environment/Safety : Professional office with hybrid options and active job sites; exposure to noise, dust, heights, refrigerants, electrical hazards; must strictly adhere to OSHA regulations, EPA protocols, conduct hazard identification, and wear required PPE (hard hat, safety glasses, gloves, harnesses, steel‑toed boots) on sites—safety is our top priority and non‑negotiable. This is a safety‑sensitive position. Frequent regional travel within assigned market, on‑call rotations, and flexible hours (including evenings/weekends) may be required as business needs dictate.\n\nRequired Skills\n\nStrong supervisory and mentoring skills; ability to coach technicians, provide performance feedback, and drive team development.\n\nExcellent customer service, communication (verbal/written), and conflict resolution with clients and technicians.\n\nTechnical proficiency in commercial HVAC systems, troubleshooting, and refrigerant handling (EPA‑compliant).\n\nOrganizational and multitasking abilities; proficiency with service scheduling, documentation, and reporting tools.\n\nSafety leadership, problem‑solving, self‑motivation, punctuality, and professional demeanor.\n\nBenefits\n\nCompetitive compensation based on experience and level, with opportunities for performance incentives and tool allowances where applicable.\n\nComprehensive benefits including medical, dental, and vision coverage, plus HSA options with employer contributions in select plans, and company‑paid basic life and accidental death & dismemberment insurance.\n\nPaid time off, holiday pay, and a 401(k) retirement savings plan to support your long‑term financial well‑being.\n\nProfessional development through hands‑on training, mentorship, apprenticeships, certifications, and clear career advancement paths across our nationwide operating companies.\n\nInclusive, supportive culture that values diversity, dignity, respect, collaboration, integrity, and personal fulfillment—empowering you to build a rewarding, long‑term career.\n\nEqual Opportunity Statement\nModigent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other protected characteristic.\n\n#J-18808-Ljbffr","company":"Modigent","rawCompany":"modigent","city":"Phoenix","state":"AZ","isRemote":false,"isActive":false,"createdAt":"2026-07-19T03:30:58.672Z","occupations":[{"code":"49-1011.00","title":"First-Line Supervisors of Mechanics, Installers, and Repairers","slug":"first-line-supervisors-of-mechanics-installers-and-repairers"},{"code":"39-1022.00","title":"First-Line Supervisors of Personal Service Workers","slug":"first-line-supervisors-of-personal-service-workers"},{"code":"49-9021.00","title":"Heating, Air Conditioning, and Refrigeration Mechanics and Installers","slug":"heating-air-conditioning-and-refrigeration-mechanics-and-installers"}],"industries":[{"code":"238220","title":"Plumbing, Heating, and Air-Conditioning Contractors","slug":"plumbing-heating-and-air-conditioning-contractors"},{"code":"238290","title":"Other Building Equipment Contractors","slug":"other-building-equipment-contractors"},{"code":"811310","title":"Commercial and Industrial Machinery and Equipment (except Automotive and Electronic) Repair and Maintenance","slug":"commercial-and-industrial-machinery-and-equipment-except-automotive-and-electronic-repair-and-maintenance"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Service Supervisor","description":"As a Service Supervisor, you'll provide direct leadership and oversight for a team of HVAC service technicians, ensuring safe, high-quality, and efficient delivery of repair, maintenance, and retrofit work for commercial clients. Reporting to the Service Manager (or equivalent), you'll coordinate scheduling, review technician performance, resolve customer concerns, support technical issues, and drive team productivity and retention while maintaining strong client relationships and compliance standards. Our people-first culture empowers your supervisory role with professional development, mentorship, and the opportunity to build a high-performing service team that delivers reliable, sustainable mechanical solutions nationwide at any of our operating companies.\n\nDuties and Responsibilities\n\nProvide direct supervision to HVAC service technicians: review service tickets, paperwork, and work quality; offer coaching, training, and performance feedback to ensure excellence and customer satisfaction.\n\nWork closely with the Service Coordinator to schedule repair and maintenance calls, balancing workload and technician availability.\n\nVisit high-profile customers regularly to maintain relationships, ensure expectations are met, and proactively address any concerns.\n\nResolve escalated customer service issues (e.g., technician performance, billing disputes) by meeting with clients, coordinating resolutions with the Service Manager, and following up to confirm satisfaction.\n\nOffer technical support to technicians on difficult jobs, including field assistance when needed, and serve as backup during high-demand periods.\n\nConduct regular technician performance evaluations (quarterly reviews, ride‑alongs, annual reviews with the Service Manager); track progress, identify training needs, and develop individual plans to build skills and competitiveness.\n\nSupport recruitment and retention efforts: assist with interviewing prospective technicians, recommend hires, and help maintain a qualified workforce for current and expanding markets.\n\nAssist the Sales Department with job walks, estimating, and cost analysis for service work, including unit/system change‑outs.\n\nCoordinate large or out‑of‑town jobs: set up projects, ensure correct materials/parts are ordered, perform pre‑job walks, stage equipment, and review orders for accuracy.\n\nChampion safety: ensure all technicians follow company/project safety requirements, PPE usage, and protocols; coordinate with safety officers for site visits and inspections.\n\nSupervisory Responsibilities\nYes – Direct supervision of HVAC service technicians; responsible for daily guidance, performance reviews, training/mentoring, scheduling support, issue resolution, and contributing to hiring, retention, and team development efforts.\n\nRequirements/Qualifications\n\nExperience : 5+ years of hands‑on commercial HVAC service, repair, and maintenance experience, including prior supervisory or lead technician roles; proven ability to manage technicians and resolve complex service issues.\n\nEducation : High school diploma or GED required; trade school, apprenticeship completion, or equivalent preferred.\n\nCertifications/Licenses : EPA Section 608 certification (Universal preferred); valid driver's license and clean driving record required; OSHA 30‑hour certification encouraged (company support provided).\n\nPhysical Demands : Primarily field/office mix with frequent site visits; ability to lift up to 50 lbs, climb ladders/stairs, work in confined spaces or at heights, and tolerate varying weather; standard mobility for computer work and meetings.\n\nWork Environment/Safety : Professional office with hybrid options and active job sites; exposure to noise, dust, heights, refrigerants, electrical hazards; must strictly adhere to OSHA regulations, EPA protocols, conduct hazard identification, and wear required PPE (hard hat, safety glasses, gloves, harnesses, steel‑toed boots) on sites—safety is our top priority and non‑negotiable. This is a safety‑sensitive position. Frequent regional travel within assigned market, on‑call rotations, and flexible hours (including evenings/weekends) may be required as business needs dictate.\n\nRequired Skills\n\nStrong supervisory and mentoring skills; ability to coach technicians, provide performance feedback, and drive team development.\n\nExcellent customer service, communication (verbal/written), and conflict resolution with clients and technicians.\n\nTechnical proficiency in commercial HVAC systems, troubleshooting, and refrigerant handling (EPA‑compliant).\n\nOrganizational and multitasking abilities; proficiency with service scheduling, documentation, and reporting tools.\n\nSafety leadership, problem‑solving, self‑motivation, punctuality, and professional demeanor.\n\nBenefits\n\nCompetitive compensation based on experience and level, with opportunities for performance incentives and tool allowances where applicable.\n\nComprehensive benefits including medical, dental, and vision coverage, plus HSA options with employer contributions in select plans, and company‑paid basic life and accidental death & dismemberment insurance.\n\nPaid time off, holiday pay, and a 401(k) retirement savings plan to support your long‑term financial well‑being.\n\nProfessional development through hands‑on training, mentorship, apprenticeships, certifications, and clear career advancement paths across our nationwide operating companies.\n\nInclusive, supportive culture that values diversity, dignity, respect, collaboration, integrity, and personal fulfillment—empowering you to build a rewarding, long‑term career.\n\nEqual Opportunity Statement\nModigent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other protected characteristic.\n\n#J-18808-Ljbffr","datePosted":"2026-07-19T03:30:58.672Z","dateModified":"2026-07-19T03:30:58.672Z","hiringOrganization":{"@type":"Organization","name":"Modigent","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Phoenix","addressRegion":"AZ","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"cc6ccc7baa187fdeba2c5dd2"},"url":"https://jobsearcher.com/jobs/cc6ccc7baa187fdeba2c5dd2"}}