Shift Leader Columbia, SC Area

Shift LeaderThe Shift Leader is the member of the restaurant management team which consists of the Restaurant Manager, the Assistant Manager(s), and Shift Leaders. Whoever oversees a shift is designated as the "shift leader" in charge. Our goal is to always have a designated Shift Leader in position. Our Shift Leaders are generally responsible for coaching Crew Members throughout their shift to execute operational brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.Key responsibilities include:Responsible for all aspects of guest satisfaction. This is represented in an ongoing focus on maintaining the highest standards of product quality, guest service, restaurant cleanliness, and food safety. This is commonly referred to as Q.S.C. (Quality Service and Cleanliness).Support a respectful team environment and communicate shift priorities, goals and results with teamSupport the training of crew members as requested and provide coaching and feedback to crew membersCreate and maintain a guest first culture in the restaurant, resolve guest issues, and ensure Brand standards, recipes, and systems are executedMaintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state lawsDrive sales goals and results, execute restaurant standards and marketing initiatives, manage cash over/short during shift, and ensure all products are prepared according to Brand standardsQualifications include:Ideally some leadership experience in retail, restaurant, or hospitalityBasic computer skills and proficiency in English (spoken and written)Strong math, financial management, and analytical skillsAbility to motivate, train, and develop a team in a fast-paced environmentPositive attitude, punctuality, and willingness to embrace changeCertification requirement includes:Must complete the required The Center Online courses within 3 months of promotion or employmentMust possess a ServeSafe Food Handler's Certification or obtain certification within 60 days of promotionPhysical demands & working conditions include:Standing for extended periodsRepetitive motion including bending, stooping, and reachingLifting packages as neededWorking in a small space and/or wearing a headset