{"schemaVersion":"jobsearcher.job.v1","id":"cc43bff9c3a514d42d2a6ba1","url":"https://jobsearcher.com/jobs/cc43bff9c3a514d42d2a6ba1","canonicalUrl":"https://jobsearcher.com/jobs/cc43bff9c3a514d42d2a6ba1","title":"Cloud DevOps Support Engineer","description":"This is a Fully Remote JobAbout Our Client:This organization supports cloud operations and platform teams within the Department of Homeland Security, operating in a regulated and security-conscious environment. It addresses the challenges of managing secure cloud infrastructure by providing operational coordination and support that ensures smooth communication, access control, and process documentation within a federal government context.About the Opportunity:The CLOUD DEVOPS SUPPORT ENGINEER will provide essential operational support to the cloud operations and platform team. This role acts as the central coordinator for access requests, service outages, change and schedule management, and process documentation. By maintaining clear communication and organized workflows, the position ensures that the team functions efficiently and that issues are directed appropriately, contributing directly to the security and reliability of the cloud environment.Responsibilities:Triage incoming requests, access, outages, and change requests, resolving or routing appropriatelyTrack and coordinate change requests including approvals and schedulingSupport scheduling and coordination across the operations teamDocument processes, decisions, and recurring issuesWrite and maintain standard operating procedures and runbooksManage user access provisioning and deprovisioning across cloud accounts and toolsMonitor system health and operational dashboards, flagging potential issuesSupport customer and internal support requests with clear communicationIdentify issues outside operational scope and escalate to engineering teamsRequirements:Bachelor's degree in a related fieldUS citizenshipAbility to obtain and maintain Public Trust clearanceMinimum of 3 years general work experience3 to 5+ years in IT, operations, or technical supportComfortable working in cloud environments, preferably AWSStrong communication skills for technical and non-technical audiencesAbility to prioritize requests by urgency and impactExperience in government or federal contracting environments preferredOrganized and detail-oriented, particularly with access management and documentationPay Range and Compensation Package:Salary range: $90,000 to $100,000Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.Note:TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.","company":"Talenthop","rawCompany":"talenthop","city":"Denver","state":"CO","isRemote":false,"isActive":false,"createdAt":"2026-10-24T09:04:41.894Z","occupations":[{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"518210","title":"Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services","slug":"computing-infrastructure-providers-data-processing-web-hosting-and-related-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Cloud DevOps Support Engineer","description":"This is a Fully Remote JobAbout Our Client:This organization supports cloud operations and platform teams within the Department of Homeland Security, operating in a regulated and security-conscious environment. It addresses the challenges of managing secure cloud infrastructure by providing operational coordination and support that ensures smooth communication, access control, and process documentation within a federal government context.About the Opportunity:The CLOUD DEVOPS SUPPORT ENGINEER will provide essential operational support to the cloud operations and platform team. This role acts as the central coordinator for access requests, service outages, change and schedule management, and process documentation. By maintaining clear communication and organized workflows, the position ensures that the team functions efficiently and that issues are directed appropriately, contributing directly to the security and reliability of the cloud environment.Responsibilities:Triage incoming requests, access, outages, and change requests, resolving or routing appropriatelyTrack and coordinate change requests including approvals and schedulingSupport scheduling and coordination across the operations teamDocument processes, decisions, and recurring issuesWrite and maintain standard operating procedures and runbooksManage user access provisioning and deprovisioning across cloud accounts and toolsMonitor system health and operational dashboards, flagging potential issuesSupport customer and internal support requests with clear communicationIdentify issues outside operational scope and escalate to engineering teamsRequirements:Bachelor's degree in a related fieldUS citizenshipAbility to obtain and maintain Public Trust clearanceMinimum of 3 years general work experience3 to 5+ years in IT, operations, or technical supportComfortable working in cloud environments, preferably AWSStrong communication skills for technical and non-technical audiencesAbility to prioritize requests by urgency and impactExperience in government or federal contracting environments preferredOrganized and detail-oriented, particularly with access management and documentationPay Range and Compensation Package:Salary range: $90,000 to $100,000Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.Note:TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.","datePosted":"2026-10-24T09:04:41.894Z","dateModified":"2026-10-24T09:04:41.894Z","hiringOrganization":{"@type":"Organization","name":"Talenthop","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Denver","addressRegion":"CO","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"cc43bff9c3a514d42d2a6ba1"},"url":"https://jobsearcher.com/jobs/cc43bff9c3a514d42d2a6ba1"}}