{"schemaVersion":"jobsearcher.job.v1","id":"cc2b4de3783ac87d68440a4b","url":"https://jobsearcher.com/jobs/cc2b4de3783ac87d68440a4b","canonicalUrl":"https://jobsearcher.com/jobs/cc2b4de3783ac87d68440a4b","title":"Client Service Manager (Comprehensive Services)","description":"OverviewIn this role you lead ADP's front-line client service team to resolve issues, answer questions, and train clients on ADP technology. You drive daily team activities, coaching, and performance management to ensure high-quality service and client satisfaction. You act as a trusted internal partner to implement strategic goals and share best practices across the business unit. You work in a metrics-driven environment, balancing efficient operations with a collaborative, inclusive culture. This is a chance to shape client experiences at scale within a respected global company.ResponsibilitiesLead daily team activities and ensure work meets deadlines, quality standards, and prioritiesCoach and develop team members, conduct performance reviews, and create development plansManage escalations and guide the team to resolve client issuesTrack productivity and performance metrics and prepare reports for leadershipImplement business-unit goals and collaborate with other groups to establish best practicesCoordinate scheduling, staffing, and succession planning in partnership with HR and Workforce ManagementOversee standard process workflows and drive consistency in operationsParticipate in strategic initiatives and cross-unit collaborationKey requirementsFive years of client service experienceThree years of people leadership experienceCollege degree preferred but not requiredExperience in a metrics-driven call center environmentStrong interpersonal skills and product knowledgeAbility to manage escalations and deliver high client satisfactionExperience with performance management and development planningempathyrapport with clients and teamprofessionalismproject managementperformance metrics trackingescalation management","company":"Adp Automatic Data Processing","rawCompany":"adp automatic data processing","city":"Phoenix","state":"AZ","isRemote":false,"isActive":true,"createdAt":"2026-11-02T15:58:59.016Z","occupations":[{"code":"11-1021.00","title":"General and Operations Managers","slug":"general-and-operations-managers"},{"code":"43-1011.00","title":"First-Line Supervisors of Office and Administrative Support Workers","slug":"first-line-supervisors-of-office-and-administrative-support-workers"},{"code":"39-1022.00","title":"First-Line Supervisors of Personal Service Workers","slug":"first-line-supervisors-of-personal-service-workers"}],"industries":[{"code":"561499","title":"All Other Business Support Services","slug":"all-other-business-support-services"},{"code":"561110","title":"Office Administrative Services","slug":"office-administrative-services"},{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Client Service Manager (Comprehensive Services)","description":"OverviewIn this role you lead ADP's front-line client service team to resolve issues, answer questions, and train clients on ADP technology. You drive daily team activities, coaching, and performance management to ensure high-quality service and client satisfaction. You act as a trusted internal partner to implement strategic goals and share best practices across the business unit. You work in a metrics-driven environment, balancing efficient operations with a collaborative, inclusive culture. This is a chance to shape client experiences at scale within a respected global company.ResponsibilitiesLead daily team activities and ensure work meets deadlines, quality standards, and prioritiesCoach and develop team members, conduct performance reviews, and create development plansManage escalations and guide the team to resolve client issuesTrack productivity and performance metrics and prepare reports for leadershipImplement business-unit goals and collaborate with other groups to establish best practicesCoordinate scheduling, staffing, and succession planning in partnership with HR and Workforce ManagementOversee standard process workflows and drive consistency in operationsParticipate in strategic initiatives and cross-unit collaborationKey requirementsFive years of client service experienceThree years of people leadership experienceCollege degree preferred but not requiredExperience in a metrics-driven call center environmentStrong interpersonal skills and product knowledgeAbility to manage escalations and deliver high client satisfactionExperience with performance management and development planningempathyrapport with clients and teamprofessionalismproject managementperformance metrics trackingescalation management","datePosted":"2026-11-02T15:58:59.016Z","dateModified":"2026-11-02T15:58:59.016Z","hiringOrganization":{"@type":"Organization","name":"Adp Automatic Data Processing","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Phoenix","addressRegion":"AZ","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"cc2b4de3783ac87d68440a4b"},"url":"https://jobsearcher.com/jobs/cc2b4de3783ac87d68440a4b"}}