Global Consumers Relations Manager

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.CategoryCustomer ServiceDescriptionThe Global Consumers Relations Manager is responsible for maintaining and enhancing relationships with customers globally, focusing on understanding their needs, addressing issues, and ensuring a positive customer experience. They act as a liaison between the company and its customers, often working with internal teams to ensure client satisfaction. This role involves managing customer inquiries, resolving issues, and developing strategies to improve customer relations and generate revenue.Position RequirementsThe Global Consuers Relations Manager acts as a liaison between the sales, marketing and product departments and its customers, often working with internal teams to ensure client satisfaction. This role involves managing customer inquiries, resolving issues, and developing strategies (including AI tools) to improve customer relations and generate revenue.Your Skills and ExpertiseBachelor's degree or higher from an accredited institution.Minimum five (5) years of combined experience in consumer relationsMinimum five (5) years of experience developing AI business objectives for the companyAdditional qualifications that could help you succeed even further in this role include:Five (5) years of experience in the consumer packaged goods industryKnowledge and experience in mass retail, online, and other consumer channelsKnowledge and experience with consumer insights and research methodologies for continued understanding of consumer behaviors, emerging consumer trends, and campaign performanceAbility to use analytics to take projects effectively from analysis to insight and implementationBuilding and Maintaining Relationships:Establishing and nurturing long-term relationships with customers, both existing and potential.Understanding Customer Needs:Identifying customer pain points, preferences, and needs to tailor solutions and improve the overall customer experience.Problem Solving:Resolving customer issues and concerns efficiently and effectively.Communication:Serving as the primary point of contact for customers, providing clear and timely communication.Collaboration:Working with internal teams, including sales, marketing, and customer service, to ensure a cohesive and positive customer experience.Strategy Development:Developing and implementing strategies to improve customer relations, loyalty, and satisfaction.Market Awareness:Staying informed about market trends and competitor activities to better understand customer needs and preferences.Skills and Qualities:Strong Communication Skills: Excellent written and verbal communication skills are essential for interacting with customers and internal teams.Problem-Solving Skills: Ability to identify and resolve customer issues efficiently.Relationship Management Skills: Experience in building and maintaining strong customer relationships.Analytical Skills: Ability to analyze customer data and trends to identify areas for improvement.Organizational Skills: Ability to manage multiple tasks and priorities effectively.Adaptability: Ability to adapt to changing customer needs and market conditions.Cross-Cultural Communication: For global roles, the ability to communicate effectively across different cultures and languages is crucial.Full-Time/Part-TimeFull-TimeExempt/Non-ExemptExemptLocationCommerce HQAbout the OrganizationFounded in 1987, FKA is a leader in consumer health, wellness, home environment, consumer electronics, and lifestyle products. Our family of brands includes HoMedics, the #1 brand in massage; and The House of Marley, a high-performance audio brand developed in partnership with the Bob Marley family. We distribute our products to more than 60 countries throughout North and South America, Central America, the Asia-Pacific region, and Europe, Africa, and the Middle East.