Technical Implementation Manager, Enterprise Partnerships (Health Plans)

About Sprinter HealthAt Sprinter Health, our mission is reimagining how people access care by bringing it directly to their homes. Nearly 30% of patients in the U.S. skip preventive or chronic care simply because they can’t get to a doctor’s office. For many, the ER becomes their first touchpoint with the healthcare system—driving over $300B in avoidable costs every year.By using the same technologies that power leading marketplace and last-mile platforms, we deliver care where people are, especially those who need it most. To date, we’ve supported over 2 million patients across 22+ states, completed hundreds of thousands of in-home visits, and consistently maintained a 90+ NPS. Our team of clinicians, technologists, and operators has raised over $125M from investors including a16z, General Catalyst, GV, and Accel.About The RoleWe’re hiring an Implementation Manager to join our Partnerships organization and lead enterprise partner onboarding and launch across Sprinter’s largest health plan and health system relationships. This role sits at the center of Sales, Customer Success, Product, Engineering, and Operations and is responsible for ensuring every new partner launch is executed smoothly, delivers value quickly, and scales across markets and products.In this role, you will own Sprinter’s end-to-end enterprise implementation motion: from technical discovery and solution design through launch readiness and post-launch stabilization. You’ll help define and standardize our implementation offerings while creating clear mechanisms to evaluate and manage custom partner requests. This is a highly cross-functional role that requires strong program leadership without direct authority, comfort working with senior stakeholders, and sound judgment in balancing customer needs with operational scalability.If you enjoy leading complex, multi-stakeholder launches, translating enterprise requirements into scalable solutions, and building repeatable implementation frameworks in a high-growth healthcare environment, this role is for you.Own Enterprise Partner Implementation and LaunchOwn end-to-end onboarding and launch for complex enterprise health plan and health system partnersLead technical discovery across workflows, data/integrations, compliance, reporting, and success criteriaTranslate partner requirements into structured implementation plans aligned to Sprinter’s standard offeringsEvaluate and broker custom partner requests in partnership with Product and EngineeringServe as primary internal owner for launch readiness, including risk identification and go/no-go decisionsDrive cross-functional execution across Sales, Customer Success, Product, Engineering, Operations, and SupportManage technical setup and integrations, ensuring configurations meet Sprinter and partner requirementsTroubleshoot onboarding issues (data transfer, workflows, configuration) and ensure smooth post-launch stabilizationDrive Implementation Scalability and Operational ExcellencePartner with Product and Engineering to define and evolve Sprinter’s standard implementation offeringsBuild and continuously improve Sprinter’s enterprise implementation playbook across partners and geographiesEstablish clear handoffs and success criteria from deal close through steady-state Customer Success ownershipEnsure implementation processes align with contractual SLAs and partner commitmentsIdentify recurring implementation friction and translate insights into product or operational improvementsBalance partner customization with long-term scalability and repeatabilityCross-Functional Leadership and Stakeholder ManagementInfluence senior internal leaders and enterprise customer stakeholders to maintain alignment and momentumProactively manage dependencies, timelines, and competing priorities across multiple teamsProvide clear executive-level visibility into launch status, risks, and tradeoffsDrive decision-making across ambiguous or high-stakes implementation scenariosSupport strategic initiatives that improve enterprise partner experience and scalabilityWhat You've Done5+ years in implementation, customer success operations, technical program management, or similar rolesLed complex, cross-functional initiatives with multiple stakeholders and tight timelinesConducted technical discovery with enterprise customers and translated workflows into technical requirementsPartnered closely with Product and Engineering to deliver scalable implementation solutionsManaged enterprise or strategic customer onboarding and launch motionsOperated effectively in fast-paced, high-growth environments with ambiguityWhat Sets You ApartExperience in healthcare, health tech, or with enterprise health plans or health systemsFamiliarity with healthcare operations, data integrations, or regulated environmentsBuilt or scaled implementation frameworks across multiple enterprise customersStrong stakeholder management with senior internal and external partnersTrack record of balancing customer needs with operational scalabilityExperience at a high-growth or pre-IPO company (Series B–D preferred)Sprinter Health is an equal opportunity employer. We value diversity at our company and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other protected class.If you are applying for a job, you can confirm the legitimacy of a job posting by viewing current open roles here. All legitimate job postings will require an application to be made directly on our official Sprinter Health Careers website. Job-related communications will only be sent from email addresses ending in @sprinterhealth.com. Please ensure that you’re only replying to emails that end with @sprinterhealth.com.