{"schemaVersion":"jobsearcher.job.v1","id":"cc10b89dc98312beb1d0d3df","url":"https://jobsearcher.com/jobs/cc10b89dc98312beb1d0d3df","canonicalUrl":"https://jobsearcher.com/jobs/cc10b89dc98312beb1d0d3df","title":"Technical Services Manager","description":"Description:\nProsource, the region’s leading business technology solutions provider, has been awarded a Top Workplaces 2023 honor by The Enquirer. The list is based on employee feedback gathered through a third-party survey administrered by employee engagement technology partner Energage, LLC. The anonymous survey uniquely measures 15 drivers of engaged cultures that are critical to the success of any organization including alignment, execution, and connection, just to name a few.\nTechnical Services Manager\nAt Vitis Technologies, we believe that success lies in delivering an unparalleled customer experience. We achieve this by recruiting and hiring the most talented, customer-focused individuals with technical expertise in the industry. A positive and enthusiastic attitude, coupled with a commitment to providing the best possible user experience, is essential. Vitis Technologies succeeds in this through our customer-first approach.\nAs the Technical Services Manager you will be responsible for leading a team of technical professionals who provide support, maintenance, and enhancements for our clients’ organization technology infrastructure and services. This role requires a balance of leadership ability, management skills, technical expertise and a strong focus on customer service. The ideal candidate will ensure that all technical service team members meet or exceed performance standards, and that the department operates efficiently and effectively.\nRequirements:\n\nKey Responsibilities:\nTeam Leadership and Development:\nLead, mentor, and develop a team of technical service professionals.\nFoster a collaborative and positive work environment that encourages continuous learning and growth.\nSet performance goals, conduct regular evaluations, and provide constructive feedback.\nService Delivery Management:\nOversee the delivery of technical services, ensuring they meet quality standards and client expectations.\nCoordinate with other departments to ensure seamless service delivery.\nTechnical Expertise:\nProvide technical guidance to the team as needed.\nStay updated on the latest industry trends, technologies, and best practices.\nEnsure that the technical solutions implemented are aligned with business goals.\nCustomer Focus:\nBuild and maintain strong relationships with internal and external stakeholders.\nEnsure that customer needs are understood and met through effective service delivery.\nGather feedback to continuously improve the quality of services provided.\nOperational Efficiency:\nIdentify opportunities for process improvement and implement changes to enhance efficiency.\nMonitor and report on key performance indicators (KPIs) related to technical service delivery.\nManage the department’s budget and optimize resource allocation.\nKey Competencies:\nTechnical Acumen:\nDeep understanding of the organization’s technology stack and infrastructure.\nLeadership:\nProven ability to lead, motivate, and manage a technical team.\nStrong decision-making skills and the ability to handle high-pressure situations.\nCommunication:\nExcellent verbal and written communication skills.\nProblem-Solving:\nStrong analytical and critical thinking skills.\nAbility to identify root causes of issues and implement effective solutions.\nCustomer Orientation:\nStrong focus on delivering high-quality services that meet customer needs.\nAbility to build and maintain strong customer relationships.\nAdaptability:\nAbility to quickly adapt to changing business needs and technology landscapes.\nWillingness to embrace new challenges and continuously improve skills.\nExperience and Qualifications:\nBachelor’s degree in computer science, Information Technology, or a related field.\n5+ years of experience in a technical role, with at least 2-3 years in a leadership or management position.\nProven experience in managing IT service delivery and technical support teams.\nStrong knowledge of ITIL or similar service management frameworks.\nRelevant certifications (e.g. ITIL) is highly desirable.\n\nSuccess Indicators:\nHigh levels of customer satisfaction with technical services.\nEfficient and effective resolution of technical issues and incidents.\nPositive feedback from team members on leadership and support.\nContinuous improvement in service delivery processes and outcomes.\n\nPersonal Attributes:\nProactive: Anticipates challenges and takes initiative to address them.\nCollaborative: Works well with others and promotes a team-oriented environment.\nDetail-Oriented: Pays attention to detail and ensures high-quality work.\nResilient: Maintains composure and performs well under pressure.\nInnovative: Open to new ideas and approaches to improve service delivery.\nThis profile outlines the essential qualities, skills, and experiences required for a Technical Services Manager to succeed in their role, driving both team and organizational success.","company":"Prosource","rawCompany":"prosource","city":"Dayton","state":"OH","isRemote":false,"isActive":false,"createdAt":"2026-04-12T20:47:25.026Z","occupations":[{"code":"11-3021.00","title":"Computer and Information Systems Managers","slug":"computer-and-information-systems-managers"},{"code":"15-1299.09","title":"Information Technology Project Managers","slug":"information-technology-project-managers"},{"code":"49-1011.00","title":"First-Line Supervisors of Mechanics, Installers, and Repairers","slug":"first-line-supervisors-of-mechanics-installers-and-repairers"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541611","title":"Administrative Management and General Management Consulting Services","slug":"administrative-management-and-general-management-consulting-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Services Manager","description":"Description:\nProsource, the region’s leading business technology solutions provider, has been awarded a Top Workplaces 2023 honor by The Enquirer. The list is based on employee feedback gathered through a third-party survey administrered by employee engagement technology partner Energage, LLC. The anonymous survey uniquely measures 15 drivers of engaged cultures that are critical to the success of any organization including alignment, execution, and connection, just to name a few.\nTechnical Services Manager\nAt Vitis Technologies, we believe that success lies in delivering an unparalleled customer experience. We achieve this by recruiting and hiring the most talented, customer-focused individuals with technical expertise in the industry. A positive and enthusiastic attitude, coupled with a commitment to providing the best possible user experience, is essential. Vitis Technologies succeeds in this through our customer-first approach.\nAs the Technical Services Manager you will be responsible for leading a team of technical professionals who provide support, maintenance, and enhancements for our clients’ organization technology infrastructure and services. This role requires a balance of leadership ability, management skills, technical expertise and a strong focus on customer service. The ideal candidate will ensure that all technical service team members meet or exceed performance standards, and that the department operates efficiently and effectively.\nRequirements:\n\nKey Responsibilities:\nTeam Leadership and Development:\nLead, mentor, and develop a team of technical service professionals.\nFoster a collaborative and positive work environment that encourages continuous learning and growth.\nSet performance goals, conduct regular evaluations, and provide constructive feedback.\nService Delivery Management:\nOversee the delivery of technical services, ensuring they meet quality standards and client expectations.\nCoordinate with other departments to ensure seamless service delivery.\nTechnical Expertise:\nProvide technical guidance to the team as needed.\nStay updated on the latest industry trends, technologies, and best practices.\nEnsure that the technical solutions implemented are aligned with business goals.\nCustomer Focus:\nBuild and maintain strong relationships with internal and external stakeholders.\nEnsure that customer needs are understood and met through effective service delivery.\nGather feedback to continuously improve the quality of services provided.\nOperational Efficiency:\nIdentify opportunities for process improvement and implement changes to enhance efficiency.\nMonitor and report on key performance indicators (KPIs) related to technical service delivery.\nManage the department’s budget and optimize resource allocation.\nKey Competencies:\nTechnical Acumen:\nDeep understanding of the organization’s technology stack and infrastructure.\nLeadership:\nProven ability to lead, motivate, and manage a technical team.\nStrong decision-making skills and the ability to handle high-pressure situations.\nCommunication:\nExcellent verbal and written communication skills.\nProblem-Solving:\nStrong analytical and critical thinking skills.\nAbility to identify root causes of issues and implement effective solutions.\nCustomer Orientation:\nStrong focus on delivering high-quality services that meet customer needs.\nAbility to build and maintain strong customer relationships.\nAdaptability:\nAbility to quickly adapt to changing business needs and technology landscapes.\nWillingness to embrace new challenges and continuously improve skills.\nExperience and Qualifications:\nBachelor’s degree in computer science, Information Technology, or a related field.\n5+ years of experience in a technical role, with at least 2-3 years in a leadership or management position.\nProven experience in managing IT service delivery and technical support teams.\nStrong knowledge of ITIL or similar service management frameworks.\nRelevant certifications (e.g. ITIL) is highly desirable.\n\nSuccess Indicators:\nHigh levels of customer satisfaction with technical services.\nEfficient and effective resolution of technical issues and incidents.\nPositive feedback from team members on leadership and support.\nContinuous improvement in service delivery processes and outcomes.\n\nPersonal Attributes:\nProactive: Anticipates challenges and takes initiative to address them.\nCollaborative: Works well with others and promotes a team-oriented environment.\nDetail-Oriented: Pays attention to detail and ensures high-quality work.\nResilient: Maintains composure and performs well under pressure.\nInnovative: Open to new ideas and approaches to improve service delivery.\nThis profile outlines the essential qualities, skills, and experiences required for a Technical Services Manager to succeed in their role, driving both team and organizational success.","datePosted":"2026-04-12T20:47:25.026Z","dateModified":"2026-04-12T20:47:25.026Z","hiringOrganization":{"@type":"Organization","name":"Prosource","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Dayton","addressRegion":"OH","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"cc10b89dc98312beb1d0d3df"},"url":"https://jobsearcher.com/jobs/cc10b89dc98312beb1d0d3df"}}