{"schemaVersion":"jobsearcher.job.v1","id":"cc009b6ac020e8cb69946a15","url":"https://jobsearcher.com/jobs/cc009b6ac020e8cb69946a15","canonicalUrl":"https://jobsearcher.com/jobs/cc009b6ac020e8cb69946a15","title":"US EAP Program Coordinator","description":"Objective:\nThe role of Program Coordinator is responsible for the Healthcare Professional facing operational delivery of the Durbin Early Access / Expanded Access Programs.\nSpecific Job Responsibilities:\nManagement of all HCP enquires into the dedicated program email boxes and telephone lines\nWorks closely with the Project Management team to understand the specificities of each program\nAssists HCPs with queries and escalates any medical enquires to the relevant personnel\nManages the qualification process as per relevant SOPs and cGDP processes for HCPs wishing to register with Durbin\nManages HCP and hospital accounts within Durbin systems liaising with QA/RP colleagues and finance colleagues to complete account set-up and revalidation if needed\nResponsible for management of new requests entering the Durbin EAP portal (Uniphi), including assessment of basic criteria for enrolment of patients into each program by their HCP\nProgresses approved requests for access into product orders and manages communications with internal colleagues and the HCP customer to ensure timely and compliant delivery of product\nManages reports and dashboards to communicate on program metrics to internal teams and also pharmaceutical company clients\nCreates and issues invoices for product orders and manages the submission of invoices into hospital and site systems\nLiaison with internal finance colleagues for reconciliation of overdue accounts and incoming invoice payments\nCandidate Requirements:\nIdeally educated to degree level\nFluent in English and competent in French, Spanish or Italian\nPrevious experience in healthcare / pharmaceuticals customer services\nProficient in the use of Microsoft office namely: Outlook, Word and Excel\nPrevious experience of ERP systems use, such as SAP or D365 an advantage","company":"Uniphar Pharma","rawCompany":"uniphar pharma","city":"Garner","state":"NC","isRemote":false,"isActive":false,"createdAt":"2026-07-19T15:22:02.739Z","occupations":[{"code":"43-5061.00","title":"Production, Planning, and Expediting Clerks","slug":"production-planning-and-expediting-clerks"},{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"},{"code":"43-6013.00","title":"Medical Secretaries and Administrative Assistants","slug":"medical-secretaries-and-administrative-assistants"}],"industries":[{"code":"923120","title":"Administration of Public Health Programs","slug":"administration-of-public-health-programs"},{"code":"621498","title":"All Other Outpatient Care Centers","slug":"all-other-outpatient-care-centers"},{"code":"621111","title":"Offices of Physicians (except Mental Health Specialists)","slug":"offices-of-physicians-except-mental-health-specialists"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"US EAP Program Coordinator","description":"Objective:\nThe role of Program Coordinator is responsible for the Healthcare Professional facing operational delivery of the Durbin Early Access / Expanded Access Programs.\nSpecific Job Responsibilities:\nManagement of all HCP enquires into the dedicated program email boxes and telephone lines\nWorks closely with the Project Management team to understand the specificities of each program\nAssists HCPs with queries and escalates any medical enquires to the relevant personnel\nManages the qualification process as per relevant SOPs and cGDP processes for HCPs wishing to register with Durbin\nManages HCP and hospital accounts within Durbin systems liaising with QA/RP colleagues and finance colleagues to complete account set-up and revalidation if needed\nResponsible for management of new requests entering the Durbin EAP portal (Uniphi), including assessment of basic criteria for enrolment of patients into each program by their HCP\nProgresses approved requests for access into product orders and manages communications with internal colleagues and the HCP customer to ensure timely and compliant delivery of product\nManages reports and dashboards to communicate on program metrics to internal teams and also pharmaceutical company clients\nCreates and issues invoices for product orders and manages the submission of invoices into hospital and site systems\nLiaison with internal finance colleagues for reconciliation of overdue accounts and incoming invoice payments\nCandidate Requirements:\nIdeally educated to degree level\nFluent in English and competent in French, Spanish or Italian\nPrevious experience in healthcare / pharmaceuticals customer services\nProficient in the use of Microsoft office namely: Outlook, Word and Excel\nPrevious experience of ERP systems use, such as SAP or D365 an advantage","datePosted":"2026-07-19T15:22:02.739Z","dateModified":"2026-07-19T15:22:02.739Z","hiringOrganization":{"@type":"Organization","name":"Uniphar Pharma","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Garner","addressRegion":"NC","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"cc009b6ac020e8cb69946a15"},"url":"https://jobsearcher.com/jobs/cc009b6ac020e8cb69946a15"}}