{"schemaVersion":"jobsearcher.job.v1","id":"cbfd01ed447bb231f91549fa","url":"https://jobsearcher.com/jobs/cbfd01ed447bb231f91549fa","canonicalUrl":"https://jobsearcher.com/jobs/cbfd01ed447bb231f91549fa","title":"Web E-Chat Representative - US Remote","description":"CreativeTime Solutions is seeking a dynamic and customer-focused Web E-Chat Representative to join our customer service team. The successful candidate will be the first point of contact for customers and will have direct responsibility for providing a professional, helpful, and timely service. For Web E-Chat Representative position, we expect you to be an outstanding communicator, listener, and problem solver.\nResponsibilities:\nHandle and promptly respond to customer inquiries via web chat. Aim to resolve issues in the fastest time, without compromising on quality of service.\nMaintain comprehensive knowledge about products, services, policies, and procedures of CreativeTime Solutions. Use this knowledge to provide product information and recommendations to customers.\nProvide feedback on the efficiency of the customer service process. Proactively suggest improvements that enhance customer satisfaction and business performance.\nWork collaboratively with other team members to ensure the delivery of exceptional customer service. Participate in regular team meetings and share insights learned from interactions with customers.\nDocument all communication with customers with accurate and detailed notes. Report any significant customer feedback to management for further analysis and response.\nQualifications:\nHigh school diploma or equivalent, with a bachelor's degree preferred.\nMinimum of 1-2 years of customer service experience, preferably in a digital setting.\nExceptional verbal and written communication skills. A positive, patient, and friendly customer service approach.\nStrong problem-solving skills. Ability to handle customers' issues and complaints in a calm and professional manner.\nExcellent typing speed and accuracy. Proficiency in using Microsoft Office Suite and other software tools.\nAbility to work in a fast-paced environment and multitask. Comfort in adapting to new technologies quickly.\nBenefits:\nCompetitive compensation, including a full suite of benefits that include medical, dental, vision, and life insurance.\nPaid time off and vacation benefits that encourage work-life balance.\nCareer advancement opportunities. We believe in promoting from within and provide numerous opportunities for professional growth.\nA commitment to a culture of diversity, inclusion, and respect. We value the unique perspectives and contributions of each employee.\nContinuous learning and development opportunities. We provide training and educational resources to help you build your skills and career.\nAt CreativeTime Solutions, we believe in excellence in everything we do, and we believe that our Web E-Chat Representatives play a significant role in upholding these values. If you enjoy helping people and have the qualifications we're looking for, we would love to hear from you.","company":"Creativetime Solutions","rawCompany":"creativetime solutions","city":"Long Beach","state":"CA","isRemote":true,"isActive":false,"createdAt":"2026-08-06T16:25:12.011Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"41-9099.00","title":"Sales and Related Workers, All Other","slug":"sales-and-related-workers-all-other"},{"code":"41-3091.00","title":"Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel","slug":"sales-representatives-of-services-except-advertising-insurance-financial-services-and-travel"}],"industries":[{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541810","title":"Advertising Agencies","slug":"advertising-agencies"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Web E-Chat Representative - US Remote","description":"CreativeTime Solutions is seeking a dynamic and customer-focused Web E-Chat Representative to join our customer service team. The successful candidate will be the first point of contact for customers and will have direct responsibility for providing a professional, helpful, and timely service. For Web E-Chat Representative position, we expect you to be an outstanding communicator, listener, and problem solver.\nResponsibilities:\nHandle and promptly respond to customer inquiries via web chat. Aim to resolve issues in the fastest time, without compromising on quality of service.\nMaintain comprehensive knowledge about products, services, policies, and procedures of CreativeTime Solutions. Use this knowledge to provide product information and recommendations to customers.\nProvide feedback on the efficiency of the customer service process. Proactively suggest improvements that enhance customer satisfaction and business performance.\nWork collaboratively with other team members to ensure the delivery of exceptional customer service. Participate in regular team meetings and share insights learned from interactions with customers.\nDocument all communication with customers with accurate and detailed notes. Report any significant customer feedback to management for further analysis and response.\nQualifications:\nHigh school diploma or equivalent, with a bachelor's degree preferred.\nMinimum of 1-2 years of customer service experience, preferably in a digital setting.\nExceptional verbal and written communication skills. A positive, patient, and friendly customer service approach.\nStrong problem-solving skills. Ability to handle customers' issues and complaints in a calm and professional manner.\nExcellent typing speed and accuracy. Proficiency in using Microsoft Office Suite and other software tools.\nAbility to work in a fast-paced environment and multitask. Comfort in adapting to new technologies quickly.\nBenefits:\nCompetitive compensation, including a full suite of benefits that include medical, dental, vision, and life insurance.\nPaid time off and vacation benefits that encourage work-life balance.\nCareer advancement opportunities. We believe in promoting from within and provide numerous opportunities for professional growth.\nA commitment to a culture of diversity, inclusion, and respect. We value the unique perspectives and contributions of each employee.\nContinuous learning and development opportunities. We provide training and educational resources to help you build your skills and career.\nAt CreativeTime Solutions, we believe in excellence in everything we do, and we believe that our Web E-Chat Representatives play a significant role in upholding these values. If you enjoy helping people and have the qualifications we're looking for, we would love to hear from you.","datePosted":"2026-08-06T16:25:12.011Z","dateModified":"2026-08-06T16:25:12.011Z","hiringOrganization":{"@type":"Organization","name":"Creativetime Solutions","sameAs":"https://jobsearcher.com"},"jobLocationType":"TELECOMMUTE","applicantLocationRequirements":{"@type":"Country","name":"US"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Long Beach","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"cbfd01ed447bb231f91549fa"},"url":"https://jobsearcher.com/jobs/cbfd01ed447bb231f91549fa"}}