Help Desk Technician

Description Help Desk / Desktop Support Job Posting We are seeking a Help Desk professional with experience supporting end users in a fast-paced environment. The ideal candidate will have hands-on experience with Active Directory, Microsoft Office, Office 365, Windows 10, and ticketing systems. Key Responsibilities Provide first-level technical support for hardware, software, and user access issues Troubleshoot Windows 10, Microsoft Office, and Office 365-related problems Manage user accounts, password resets, and permissions in Active Directory Document, track, and resolve issues through a ticketing system Escalate complex technical problems to higher-level support teams as needed Assist with workstation setup, software installation, and basic system configuration Deliver strong customer service while supporting internal users Requirements Qualifications Experience in a Help Desk, Desktop Support, or Technical Support role Working knowledge of Active Directory, Microsoft Office, Office 365, and Windows 10 Experience using a ticketing system to manage support requests Strong troubleshooting and problem-solving skills Excellent communication and customer service abilities Ability to prioritize and manage multiple support issues effectively Technology Doesn't Change the World, People Do. Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .