Part-Time Veterinary Client Care Specialist / Receptionist

Job Description Part-Time Veterinary Client Care Specialist / ReceptionistCompanion Animal Medical Center – Rotterdam, NY Are you the right applicant for this opportunity Find out by reading through the role overview below. Companion Animal Medical Center is seeking a friendly, organized, and dependable Client Care Specialist to join our growing team! This position is ideal for someone who enjoys working with people and animals, thrives in a fast-paced environment, and can provide compassionate, professional customer service during both routine and emotional situations. Our Client Care Specialists are the first and last faces our clients see and play a huge role in creating a positive experience for both pets and their owners. This is a part-time position averaging approximately 24-30 hours per week, including rotating Saturday shifts. Responsibilities · Greeting clients and patients in a warm and professional manner · Managing multiple phone lines · Scheduling appointments, procedures, boarding, and bathing appointments · Checking clients in and out · Processing payments and maintaining accurate records · Communicating clearly with doctors, technicians, and clients · Assisting with prescription food and preventative refill requests · Maintaining electronic medical records · Making reminder calls and client follow-ups · Restocking and helping maintain an organized front office · Assisting with general cleanliness of reception areas · Supporting clients compassionately during difficult or emotional visits Qualifications · Strong customer service and communication skills · Ability to multitask and stay organized in a busy environment · Positive, professional, and team-oriented attitude · Strong attention to detail · Comfortable working with cats and dogs · Ability to handle emotionally charged situations professionally and compassionately · Basic computer proficiency (Windows, Microsoft Office, etc.) · Reliable work ethic and willingness to help where needed Preferred Experience · Veterinary, medical office, animal care, kennel, or boarding experience preferred · Experience with Impromed veterinary software is a plus, but not required Schedule Requirements · Approximately 24-30 hours per week · Afternoon/evening availability required · Rotating Saturdays required (8:00am–12:00pm) · Occasional flexibility during emergencies appreciated Physical Requirements · Ability to lift up to 50 lbs · Ability to stand and move throughout the workday Hospital Hours Monday–Friday: 8:00am–6:00pm Saturday: 8:00am–12:00pm Benefits · 401(k) · Employee discount · Paid time off Pay $17.00 - $21.00 per hour, based on experience. About Us Companion Animal Medical Center is a privately owned veterinary hospital dedicated to providing compassionate, high-quality care to our patients and exceptional service to our clients. xmcpwfu We value teamwork, communication, reliability, and creating a supportive environment for both our staff and the families we serve.